Michelle Musemici Email & Phone Number

Las Vegas, Nevada Area (Remote)

Currently engaged in all Training planning, development, and delivery activities for the rollout of Dayforce to our Family of Companies. Continually identify areas to improve and refine our training efforts to make training a positive and EFFICIENT experience and for our operational and internal . teamsPreviously led all change management activities for our metals ERP implementations (Eniteo and AX - moving to Dynamics D365 for F&O). I worked with the GM's/Presidents of the location to engage in sponsorship activities, review the change management plan for their teams, and advise on various activities that lead to successful adoption. Primarily, this has included:* Communication planning and execution* Delivery of Change discussions (Champion-led meetings) - Teaching Change Champions how to deliver key changes to their teams* Identifying sponsor activities. Working closely with Exec Mgmt to assist in the success of the implementation* Readiness activities (surveys, identifying proactive opportunities, identifying day of support needs, etc.)

Las Vegas, Nevada Area

As a Change Consultant I advise organizations on change management programs and process efficiency opportunities. I develop and implement change management plans, resulting in understanding of changes prior to deployment and driving increased speed of user adoption. All efforts have included the following Change Enablement activities: Communication Planning & Delivery, Stakeholder Management, Impact Assessment Planning, Executive Support and Sponsorship, and components of Business Process redesign (design, build, deploy). Sample client activities:• Led change management global deployments of several Customer Service and IT deployment initiatives. • Led over 7000 Customer Service agents in the change journey for a strategic initiative to implement a new Skills Based Routing platform and processes. Advised Business Process team on accuracy of new SOPs and devised a change plan to ensure CS teams were aware and understood process changes.• Led OCM efforts for an Oracle EBS implementation for over 2000 employees. This included communications to internal and external stakeholders, planning and executing the organizational workforce readiness activities. As well, made recommendations towards business process improvement areas, and led all project management efforts related to OCM and Training.• Provided Change Management services in order to build a High Performing Program Management Office including: training existing and new resources on the foundation of change management, identifying gap areas as opportunities to improve in how they perform their jobs as Implementation Managers. Developed and documented new procedures for implementation team.Engagements include outsourcing, transformation, and "run the business" change programs where there is a desire to help employees adopt through the change journey.

Las Vegas, Nevada Area

•Constructed a new organizational structure for the Marketing department resulting in efficiencies of reporting structure for the Chief Marketing Officer. •Consulted with a Native American-operated property reorg resulting in a more streamlined property management reporting structure.

Various U.S. Locations

Change management lead for four business process outsourcing programs in the domains of Procure to Pay (P2P), HR (HRO) Services, and Learning and Talent Management. I was also the change lead for multiple traditional consulting projects responsible for developing and managing the execution of the Change Program. Many of my responsibilities included:• Executive Sponsorship and Commitment• Communication Strategy and Plan Development and Stakeholder Management• Gap Analysis and Change Impact Assessment and Planning Clients included: WaMu, First Horizon, Kaiser Permanente, Safeco, New Century, Barclays Global Investors, Employers Insurance Group, Pacific Life, Chevron, and Cisco.

•Assisted in the company’s recruitment strategy for campus recruiting, New Mexico and Arizona colleges.•Conducted screening and behavioral assessment interviews as appropriate, resulting in selection of highly qualified applicants.