Michelle Feinberg Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

• Onboarding customers to Snowflake Support and managing relationships to ensure successful implementation.
• Providing expert guidance on Snowflake best practices for general Account Administration to ensure customers are setup for success.
• Acting as the voice of the customer, delivering feedback to sales, engineering and product teams.
• Leading strategic initiatives aimed at organizational improvements and accelerating product adoption.
• Documenting known solutions in internal and external knowledge bases.
• Supporting customers via video and phone calls to ensure a smooth onboarding process.

Atlanta, Georgia, United States

• Promoted to Senior CCR by consistently exceeding performance expectations as a CCR.
• Adequately update team process documentation in Confluence when new features and tools are released, as well as ensure the team is trained and informed of new implemented workflows.
• Regularly engage in projects to assist with improving processes within the Support department, such as assisting with redefining case complexity definitions.
• Closely work with leadership to identify processes that are in need of improvement to increase the efficiency of the CCR team.

• Provide customers and internal personnel Support directly via email, phone, and zoom communications.
• Assist with a high-volume Support queue for internal and external queries via Salesforce Lightning.
• Effectively prioritize high-priority caseload for Priority customers and urgent requests.
• Closely work with Deal Desk team to create new and efficient process documentation.
• File JIRA tickets to engage Engineering when necessary to provide case resolution.
• Utilize SQL commands via Deployment to fulfill customer requests.

Atlanta, Georgia, United States

• Assisted customers with software via phone, chat, email, and screen-sharing sessions
• Ensured to stay up to date with product knowledge
• Expertly utilized support tools such as Salesforce, Go-To Assist, Loom, Kibana, SQL, and Knowledge Base to deliver excellent customer service and resolutions
• Adequately troubleshoot and submit bugs to development team while working through resolution

New York, United States

- Regularly assigned projects on a weekly basis and consistently meet deadlines.- Accurately research topics and collect footage to assemble using Adobe Premiere Pro.- Expertly use Adobe After Effects to integrate transitions and sound effects where appropriate.

Decatur, Georgia

-Promoted to ASM in 1.5 years of employment to manage a staff of 16 sales representatives. -Participate in staff recruitment, including interviews, new hire paperwork, training, and evaluation of sales personnel.-Organize information for payroll, file paperwork in the office, create daily and weekly schedules.-Assist with reordering inventory when dropped.

Decatur, Georgia, United States

-Promoted to Shift Leader in 6 months by exceeding performance expectations as a Bookseller.-Trained and supervised staff while providing input for performance reviews and identified areas for additional training.-Entrusted responsibility to open and close the store, record accurate daily cash records, reconcile tills, retrieve change orders, and deliver.

Decatur, Georgia, United States

-Buy and sell used books and other types of media depending on supply and demand. -Provided excellent customer service through book searches and online orders for out-of-stock merchandise. -Handled customer service complaints, refunds, and questions directly and over the phone. -Organized, alphabetized, and shelved books and media while ensuring up-to-date.

Duluth, Georgia, United States

- Collected and assembled all raw footage onto a computer and determined a sensible sequence to edit footage,- Accurately used videoscope to implement advanced color grading techniques.- Directly corresponded with clients for revisions to ensure complete customer satisfaction.

Greater Atlanta Area

- In-depth knowledge of video production and editing techniques- Proficient with the latest video editing software on the market- Collect and assemble all raw footage onto a computer- Determine a sensible sequence and pace to edit videos- Ability to use videoscopes to accurately fix video color - Implement advanced color grading techniques to enhance footage

Marietta

- Ability to operate Zoom H4n and Boom Mic- Record quality audio at the appropriate decimal range- Responsible for preventing audio peaks - Implement realistic audio engineering- Collect and assemble all raw footage onto a computer - Determine a sensible sequence and pace to edit videos

Perimeter Mall

- Provided excellent customer service as a sales associate and denim specialist - Register trained and assisted customers with in-store and online purchases - Trained and mentored new associates on procedures and sales techniques - Put out new merchandise on display and aided in unboxing and hard tagging new merchandise for the store - Promoted current.