Michelle Nguyen Email & Phone Number

Texas, United States

Houston, Texas, Us

Worked as a Release Management Specialist for Open Door Entertainment, an independent game publishing company. Duties include but are not limited to:* Managing the submissions process for first-party product submissions to Sony and Microsoft* Manage communication between publisher, developer, and first party stakeholders as needed to resolve submissions pipeline related issues and concerns* Create and own internal project and process documentation

Roseville, Ca, Us

Short term contract through Global Touchpoints as a technical writer for a health care technical upgrade implementation project in the public sector, with a concentration on project and process documentation.Duties include but are not limited to:* Collaborate with workstream leads to gain a thorough understanding of the project implementation* Work closely with SMEs to define and edit process flows and standardize those flows to adhere to client-defined style guides* Organize and manage internal document library for processes, procedures for the internal teams and for client communication* Own weekly project status report to internal management and client, collaborating with workstream leads to check milestone progress, identify blockers, and update on overall progress,* Create technical documentation including tutorials, walk throughs, and process documentation as required for project needs* Update and manage project plan including meeting with workstreams to rebaseline tasks as deemed necessary by project leads* Define and develop preliminary high level project plan for subsequent project operations phase* Manage various project-related risks through Jira ticketing process, communicating with stakeholders for updates* Provide administrative support for senior team members including calendaring, note taking, and document creation

Hercules, Ca, Us

Temporary assignment with Life Sciences Engineering group to create Theory of Operations documentation for diagnostic equipment, for internal reference and external purposesWorking closely with SMEs and stakeholders across multiple departments including Electrical Engineering, Mechanical Engineering, and Life Sciences Create and maintain the framework for the final documents in regards to the specific regulatory and internal audiencesCreate and maintain project documentation germane to the creation and maintenance of the final documentWrite new documentation based on references and input from the SMEs and stakeholdersEdit existing documentation to standardize language throughout the final documentEdit image assets for the document using Adobe Photoshop and others tools, as necessary

Hercules, Ca, Us

Worked as a Content Assistant Administrator for Bio-Rad Global IT to assist in conversion and updating of materials and internal documentation for a global training initiativeSummary of duties: ● Converting, editing, and localization of existing technical training documentation for internal tools for global training initiative ● Authoring end-user facing content for internal web-based and mobile tools ● Creating and editing internal technical project and process documentation for the internal training team

Summary of duties: ● Conducting research on a variety of consumer and business-oriented topics● Writing search engine optimized content in a variety of formats including tutorials, best of, reviews, and informational● Writing product descriptions● Performing backend content optimization of post content, tags, titles, and content structure ● Performing analytics audits for existing websites and strategizing future ● Curating content of existing websites with recommendations for interlinking with other organization-owned websites

Summary of duties: ● Technical writing including software documentation, project and process documentation, end-user manuals, and case studies● Scriptwriting and editing for short-form video and video games● Researching and writing online content for a variety of industries including real estate, local interest, lifestyle, food, technology, and small business

Self-employed as an independent contractor, offering freelance writing, social media, and web administration services. Social media tasks include but are not limited to:● Social media profile setup and optimization● Social media strategy creation and implementation● Active monitoring and administration of client social media accounts via Hootsuite● Community management and engagement including strategy, posting, membership administration, etc.● Social media content creation as required (blogging, Facebook, Twitter, Pinterest, etc.)● Google analytics setup and monitoring● Brand consultingWeb administration tasks include but are not limited to:● Website user experience and consultation service● Front end development for WordPress-based websites● Blogger to WordPress migration● Hardening WordPress against intrusion attacks● Implement and maintain backup services● Maintain WordPress backend including updates, plug-in, theme and spam management

Job responsibilities include but are not limited to:Managing infrastructure and application servers in both networked environments. Server management duties include Active Directory management and application servers such as virtual machine servers, backup server, file servers and development environments.Acting as local project manager of desktop projects that directly impact the local MSCI Barra Berkeley environment including build environments, application pushes, OS updates and technology pilots. Creating and maintaining documentation for both the local user base and support team on various IT related subjects.Providing first level desktop support for a user base of over 300 users. Supporting remote users in San Francisco, CA and Houston, TX offices. Remote support for San Francisco office also includes bi-weekly to monthly office visits as required.

Worked at MSCI Barra, a financial software development firm, formerly wholly owned subsidiary of Morgan Stanley, as a Senior Associate in the IT Infrastructure Support group.Duties included but are not limited to: Providing desktop support - including Windows application, hardware and device support - to a user base of 250+ users as well as a remote group of 10+ users in the San Francisco sales office Working as the liaison between Berkeley and Morgan Stanley corporate IT in New YorkSpearhead documentation efforts for local IT policy, projects and proceduresSpearhead local IT organization efforts to optimize service delivery to individual business divisionsManage business division specific IT projects including software rollouts and hardware upgradesProviding domain and application server support on Windows 2000 Server and Windows 2008 serverBuilding and supporting Blackberry devices via wireless sync utilizing Blackberry Enterprise Server and proprietary Morgan Stanley applicationsProviding remote support utilizing various remote tools including Remote Desktop Protocol and Remote AssistanceBuilding, supporting and maintaining networks of virtual servers and desktops for production and testing purposesUtilizing and configuring Norton Ghost and a Morgan Stanley proprietary application to deploy desktopsEscalate tickets to second level support at Morgan Stanley as needed

Houston, Texas, Us

ITO Specialist, providing desktop support for Level I, II and III executives at Hewlett Packard headquarters in Palo Alto, CA. Job responsibilities included but were not limited to:Frontline desk side support via hotline for a total of 500 users, including level 1, 2 and 3 executives (senior Vice Presidents and above) and their assistants at company headquarters. Customized desk side service for a total of 24 users of Level 2 and 3 Executives and their administrative assistants. This included but was not limited to extended support hours, customized IT solutions and projects such as installation of home networks.Departmental IT related projects as required. Projects included software deployment, calendaring, desktop upgrades

Irvine, California, Us

Contract position with The GDR Group. Main responsibility was desktop support for Hulberg & Associates. Responsibilities also included field support as needed for other GDR Group clients in and around the South San Francisco Bay Area.