Michelle Nguyen Email & Phone Number

Houston, Texas, US

Worked as a Release Management Specialist for Open Door Entertainment, an independent game publishing company. Duties include but are not limited to:* Managing the submissions process for first-party product submissions to Sony and Microsoft* Manage communication between publisher, developer, and first party stakeholders as needed to resolve submissions.

Roseville, CA, US

Short term contract through Global Touchpoints as a technical writer for a health care technical upgrade implementation project in the public sector, with a concentration on project and process documentation.Duties include but are not limited to:* Collaborate with workstream leads to gain a thorough understanding of the project implementation* Work closely.

Hercules, CA, US

Temporary assignment with Life Sciences Engineering group to create Theory of Operations documentation for diagnostic equipment, for internal reference and external purposesWorking closely with SMEs and stakeholders across multiple departments including Electrical Engineering, Mechanical Engineering, and Life Sciences Create and maintain the framework for.

Hercules, CA, US

• Worked as a Content Assistant Administrator for Bio-Rad Global IT to assist in conversion and updating of materials and internal documentation for a global training initiativeSummary of duties:
• Converting, editing, and localization of existing technical training documentation for internal tools for global training initiative
• Authoring end-user facing content for internal web-based and mobile tools
• Creating and editing internal technical project and process documentation for the internal training team

• Summary of duties:
• Conducting research on a variety of consumer and business-oriented topics
• Writing search engine optimized content in a variety of formats including tutorials, best of, reviews, and informational
• Writing product descriptions
• Performing backend content optimization of post content, tags, titles, and content structure
• Performing analytics audits for existing websites and strategizing future

• Summary of duties:
• Technical writing including software documentation, project and process documentation, end-user manuals, and case studies
• Scriptwriting and editing for short-form video and video games
• Researching and writing online content for a variety of industries including real estate, local interest, lifestyle, food, technology, and small business

• Self-employed as an independent contractor, offering freelance writing, social media, and web administration services. Social media tasks include but are not limited to:
• Social media profile setup and optimization
• Social media strategy creation and implementation
• Active monitoring and administration of client social media accounts via Hootsuite
• Community management and engagement including strategy, posting, membership administration, etc.
• Social media content creation as required (blogging, Facebook, Twitter, Pinterest, etc.)

Job responsibilities include but are not limited to:Managing infrastructure and application servers in both networked environments. Server management duties include Active Directory management and application servers such as virtual machine servers, backup server, file servers and development environments.Acting as local project manager of desktop projects.

Worked at MSCI Barra, a financial software development firm, formerly wholly owned subsidiary of Morgan Stanley, as a Senior Associate in the IT Infrastructure Support group.Duties included but are not limited to: Providing desktop support - including Windows application, hardware and device support - to a user base of 250+ users as well as a remote group.

Houston, Texas, US

ITO Specialist, providing desktop support for Level I, II and III executives at Hewlett Packard headquarters in Palo Alto, CA. Job responsibilities included but were not limited to:Frontline desk side support via hotline for a total of 500 users, including level 1, 2 and 3 executives (senior Vice Presidents and above) and their assistants at company.

Irvine, California, US

Contract position with The GDR Group. Main responsibility was desktop support for Hulberg & Associates. Responsibilities also included field support as needed for other GDR Group clients in and around the South San Francisco Bay Area.