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Michelle Norbido is listed as APS Complaints Handling Officer at NDIS Quality and Safeguards Commission, a company with 204 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Michelle Norbido.
Michelle Norbido previously worked as Early Resolution Complaints Associate at Mlc Life Insurance and Records Administrator at Mlc Life Insurance. Michelle Norbido holds Diploma Of Nursing, Enrolled Nurse from Australian Catholic University.
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I have 8 years of client services experience gained in the disability and aged care sectors, corporate financial industry, dispute resolution and complaint management fields and the Federal Government Agency.I remain flexible and adaptable within the workplace to promote and adopt a positive and balanced approach to work. I thrive in fast paced environments and have the ability to remain calm and collected when faced with challenge and adversity. While under pressure, I am able to prioritise and manage competing demands and make decisions logically and objectively.I am active in advocating for a positive workplace culture and promote increased morale by listening to, understanding and recognising the needs of others. I have notable skills in complex communication, stakeholder engagement, leadership and the ability to work autonomously as an individual and collaboratively to achieve organizational goals to successfully excel in diverse workplaces and environments.Both my personal and professional experience demonstrates my notable client service skills that allow me to understand and deliver tailored support to individuals with differing cultures, backgrounds, capabilities and outlooks. These skills are exhibited with the consistent provision of quality and thoroughness in my work whilst also successfully accomplishing goals and targets as per key performance indicators and expectations.
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A career timeline built from the work history available for this profile.
Melbourne, Victoria, Australia
- Operating in a regulatory environment- Federal Government Agency- Liaise directly with a range of participants with complex presentations, concerned friends and family and service providers- Utilising statutory provisions and heavily guided by relevant legislation, I manage, assess and resolve complaints regarding support provision and services by NDIS.
Melbourne, Victoria, Australia
- Direct case manager involved in mediation and conciliation- Liaise directly with clients, nominated third parties, lawyers, solicitors, representatives of State and Federal government agencies- Internal and external stakeholder engagement- Use of complex technology systems, programs, software and portals- Manage, assess and resolve complaints regarding.
Melbourne, Victoria, Australia
- Forefront of ensuring requests and enquiries via email and posted mail are distributed to the corresponding business areas- Use of complex technology systems, programs, software and portals- Data entry and collection- Internal and external stakeholder engagement- Completion of administrative tasks delegated by various business functions
Melbourne, Victoria, Australia
- Progressed to senior customer service consultant within the first 3-6 months- Inbound contact centre environment- Liaise directly with clients and financial advisors- Respond to queries, concerns and provide clarification- Process payments and alterations on records and insurance policies- Resolution of low to moderate levels of complaints and.
- Direct Business Development Manager- Managed sales and procurement- Based in Victoria - Managed clients in Central and South Queensland- Assisted with custom orders and projects- Liaised with retail, direct to consumer, project managers and trade professionals- Face to face, written and verbal clientele servicing- Regularly travelling interstate to meet.
Melbourne, Victoria, Australia
- Community based support worker- Providing in home supports to multiple clients and liaising with family and friends- Assisting with activities of daily living, community access and domestic cleaning- Completion of groceries and meal preparation- Working autonomously- Maintained regular CPR & First Aid qualifications and relevant WWCC and police.
Melbourne, Victoria, Australia
- Residential aged care and respite facility based personal/patient care assistant- Providing support to residents- Liaise directly with allied health staff, health professionals and resident’s family and friends- Assisting with activities of daily living- Assisting with meals- Use of various hoists, mobility aids and other assistive machinery- Working.
Other employees you can reach at ndiscommission.gov.au. View company contacts for 204 employees →
Bipin Sth
Colleague at Ndis Quality And Safeguards CommissionChadstone, Victoria, Australia, Australia
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Irene Vaevae
Colleague at Ndis Quality And Safeguards CommissionBundamba, Queensland, Australia, Australia
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Dave Lewis
Colleague at Ndis Quality And Safeguards CommissionBrisbane City, Queensland, Australia, Australia
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Meagan Winkler
Colleague at Ndis Quality And Safeguards CommissionBurnie, Tasmania, Australia, Australia
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Jessica Barrett
Colleague at Ndis Quality And Safeguards CommissionMillers Point, New South Wales, Australia, Australia
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Maria Lovison
Colleague at Ndis Quality And Safeguards CommissionDampier Peninsula, Western Australia, Australia, Australia
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Cherie Grandemange
Colleague at Ndis Quality And Safeguards CommissionGreater Sydney Area, Australia
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Tahlya Doecke
Colleague at Ndis Quality And Safeguards CommissionAmamoor, Queensland, Australia, Australia
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Kyla Buttenshaw
Colleague at Ndis Quality And Safeguards CommissionQueensland, Australia, Australia
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Georgia Mills
Colleague at Ndis Quality And Safeguards CommissionBrisbane, Queensland, Australia, Australia
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Quick answers generated from the profile data available on this page.
Michelle Norbido works for NDIS Quality and Safeguards Commission.
Michelle Norbido is listed as APS Complaints Handling Officer at NDIS Quality and Safeguards Commission.
Michelle Norbido is based in Melbourne, Victoria, Australia while working with NDIS Quality and Safeguards Commission.
Michelle Norbido has worked for Ndis Quality And Safeguards Commission, Mlc Life Insurance, Anl Lighting Group, Guardian Network & Independent, and Aurrum Group.
Michelle Norbido's colleagues at NDIS Quality and Safeguards Commission include Bipin Sth, Irene Vaevae, Dave Lewis, Meagan Winkler, and Jessica Barrett.
You can use AeroLeads to view verified contact signals for Michelle Norbido at NDIS Quality and Safeguards Commission, including work email, phone, and LinkedIn data when available.
Michelle Norbido holds Diploma Of Nursing, Enrolled Nurse from Australian Catholic University.
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