🔸 Michelle O'Donohoe Email & Phone Number

Ajax, Ontario, Canada • Hybrid

✔ Coached and advised people leaders with navigating challenging conversations, enhancing performance management strategies, and providing steadfast support throughout the process.✔ Rolled out culture program and leadership development training as part of our Talent Management strategy. ✔ Participated on team to develop Elexicon's RAP Framework and Land Acknowledgement.✔ Enhanced Employee Onboarding Program for a Positive Employee Experience.✔ Provided coaching on a range of topics, including leadership development, career pathing, giving & receiving feedback, work-life balance, interpersonal challenges, and in other relevant areas to enhance employee engagement and performance.✔ Developed an apprenticeship program to support Elexicon’s strategic approach to attracting, retaining, and developing our workforce. Participated and collaborated on the Apprentice Committee, regularly meeting to discuss challenges, brainstorm solutions and continuously improve the program.✔ Managed third-party vendor and community partnership relationships.

Remote

✔ Performed and facilitated pilot projects; provided recommendations to improve programs and ensure high performance metrics and customer service results were achieved.✔ Trained and supported new hires providing job shadowing and 1:1 coaching.✔ Selected to assist IT in testing the integration of a global digital transformationproject; provided needed feedback to ensure challenges were resolved before formal launch.✔ Supported clients through offboarding process including providing expertise on resume and LinkedIn profile development.✔ Collaborated with diverse clients, from a wide variety of industries up to senior executive levels, to plan branding and marketing strategies; developed 600+ resumes per year that consistently resulted in clients getting interviews.

Lindsay, Ontario ~ Frost Campus

✔ Taught a variety of courses including Career Preparation for the School of General Arts & Sciences, the School of Environmental & Natural Resource Sciences, and the School of Business, to both national and international students. ✔ Developed engaging curriculum and training materials; ensured compliance with AODA Accessibility requirements.✔ Graded and provided detailed feedback for approximately 700 students per semester including international (ESL students) and students with accommodation for learning disabilities or other challenges.

Lindsay, Ontario, Canada

Short Term Contract Position: ✔ Conducted community research and surveys; documented findings to include specific results including a gap analysis that highlighted needs within the community. Created and developed a detailed report that resulted in a successful application to receive program funding through a government grant proposal.

Lindsay, On

Student Advisor:✔ Met and built community partnerships; discussed client needs and program performance measurements; utilized this information to develop workshops and curriculum that addressed these needs and gaps in training to ensure overall targeted goals were met.✔ Provided career consulting, and suggested direction based on testing results and personal preferences. • Assisted learners in developing realistic short-term and long-term goals. Followed up with current and exited learners.✔ Achieved team goals by actively participating in strategizing, developing, and implementing continuous improvement processes.Faculty: ✔ Taught Career Preparation, Portfolio Development and Career & Environmental Workplace Essentials to diverse population of students using a variety of teaching methods; these courses were through the School of General Arts & Sciences, the School of Environmental & Natural Resource Sciences and the School of Business. ✔ Graded assignments and recorded them accurately in PeopleSoft Database.

Kingston, Ontario

Fees & Registration:✔ Utilized PeopleSoft database to complete a wide variety of transactions including: cashiering transactions, ordering and printing transcripts, checking registration for student card purposes, and answering student inquiries in regards to financial aid and student awards. ✔ Responded to Student Award/Financial Aid email inquiries. ✔ Completed document requests which required official University stamps.Student Awards:✔ Assisted students with OSAP/Financial Aid inquiries; in-person, email submissions and by telephone. ✔ Entered information into OSAP database including changes/updates to OSAP application. Provided OSAP entitlement information to students as requested; ensured proper identification was checked first. ✔ Completed initial needs assessment and booked appointments with Student Awards Officers if required. ✔ Contributed to team by actively participating in improvement processes in a positive manner.

Courtice, On

Coaching:✔ Completed initial needs assessment using active listening skills and clarifying as required. Asked probing questions to have a better understanding of candidate.✔ Supported and encouraged candidates with a solutions-focused approach to gaining sustainable employment.✔ Developed a realistic action plan in a shoulder-to-shoulder manner; setting short term and long term SMART goals.✔ Addressed barriers to employment often navigating difficult conversations.✔ Assisted candidates in navigating the job loss grief process, career transition, career planning, career decision making and job search strategy.✔ Completed resume and LinkedIn profile critiques to improve marketing material to best highlight candidate's strengths. Encouraged the candidate to be employer-focused and include relevant information that shows their added value. ✔ Followed up with candidates regularly and offered further assistance throughout process as well as helped keep them on track with meeting their goals. Administrative:✔ Case managed using internal and Employment Ontario databases recording necessary candidate/coach activity.✔ Wrote rationales and submitted completed Second Career applications to MTCU.✔ Composed rationales to submit on candidate's behalf for the Ontario Self Employment Benefit Program (OSEB).• Pre-audited and audited files to ensure high standard of integrity and consistency.Social Media Marketing Lead/Resident Blogger/Blog Editor:✔ Utilized social media to network and build positive employer brand.✔ Wrote monthly blogs and additionally edited blogs before posting on company website.

Ajax, On

Workshop Designer/Facilitator:✔ Created, designed and customized workshop material to meet local community needs. ✔ Engaged and motivated the adult learner including use of a variety of different teaching methods to meet the different learning styles. ✔Facilitated an average of 5 workshops per week with 99.6% high satisfaction rating. Employment Specialist: ✔ Welcomed and greeted new clients when they came in. Explained services and answered inquiries in regards to Employment Ontario Programs including: Second Career, Apprenticeship, the Ontario Self Employment Benefit, and the Targeted Initiative for Older Workers.• Completed initial assessment to assist client determine their next steps which may have included: independent job search using resource area, a one-on-one appointment with an employment counsellor, or registering for job search workshops. It may have been that they would be best served by giving a referral to a community partner in which case this was given and explained. ✔ Provided community service information. • Recorded pertinent client information in Client Tracking System (company data base).• Conducted cover letter and resume critiques giving up-to-date suggestions on improving documents. These suggestions helped the client be employer-focused and include relevant information that showed their added value. • Assisted clients on computers in the resource area by answering questions on formatting , on-line job applications, Internet, proof reading documents and suggesting changes. Local Marketing Representative:• Answered website submissions.• Updated monthly calendar, on-line resources, and job search tips on website. • Created Twitter account and actively networked. Trained co-workers and clients in starting and expanding their networks.• Established professional contacts in field as well as participated in establishing Northern Lights Canada as an authority in employment services, job coaching and counselling.

Courtice, On

Oshawa, On And Peterborough, On

University Certificate In Human Resources And Labour Relations, Human Resources Management And Services

Instructing Adults Certificate

Courses Included: Adult Learning Principles Needs Assessment Designing Training Delivering Training Evaluating Training Managing Classroom.

Life Skills Coach Certification

Level 1 - 3

Personality Dimensions Assessment Trainer Certification

Career Resume Strategist Designation

Counselling Certificate

Courses Included: Ethics and Professionalism in Clinical Practice Counselling Interviewing Skills Assessment, Referral and Community.

Manual Accounting And Simply Accounting Honours Certificate

Ic3 Certified/Microsoft Office Honours Certificate (Advanced Microsoft Office Suite)

Including: Advanced Word Advanced Excel Advanced Power Point Outlook Access Visio

Instructing Adults Certificate

Activities and Societies: Courses Included: Adult Learning Principles Needs Assessment Designing Training Delivering Training Evaluating.