Act as a strategic liaison with Web.com's franchise clients by providing customer support through digital marketing expertise. Responsible for managing National Enterprise Multi-Location or Franchise accounts.

Act as email marketing expert for clients, by offering proactive strategy, training, and best practices recommendations to further improve their email marketing program.• Conduct onsite and online training of platform to new and existing clients• Train and manage Client Service Coordinators in their entry level role with email marketing strategy, best practices, platform use and customer management• Prepare presentations for in-person client meetings to review account performance• On-boarding new SaaS clients to platform• Manage 35+ clients at any one time, focusing on the Elite and Tier 1 clients which comprise 1 million + in annual revenue• Contributing editor to blogs• Consistently ranked number 1 or 2 in bi annual client satisfaction surveys

Supported the marketing and business development efforts by providing support to prospective and existing customers. Conducted product training and nurtured prospective customers to find opportunities to close new business.■ Took two entry level HTML continuing educations classes to better equip myself to troubleshoot coding issues associated with email newsletters in 2007. ■ Secured a year long ad package with Grove Park Inn for eSpecials in 2008 totaling $10K.■ Wrote monthly newsletters on email marketing best practices and one tip each month on the proper use of ESP platform functionality. ■ Built strong client relationships by maintaining the best customer service in the industry.

• Development of new Southeast Territory• Managed numerous and varied accounts totaling $1.5 MM in annual revenue• Managed the largest data processing account in the company• Managed largest email marketing customer in the Southeast• Successfully oversaw new projects and new product lines had been sold• Received performance award in 2003

• Conduct customer presentations and seminars• Negotiation of contract renewals• Assess business needs; recommend/developed/evaluated database marketing programs• Team selling with Principle and Sales Consultants to maintain and expand existing contracts• Met or exceeded goals in 1999 and 2000

• Conduct customer presentations and seminars• Negotiation of contract renewals• Assess business needs; recommend/developed/evaluated database marketing programs• Team selling with Principle and Sales Consultants to maintain and expand existing contracts• Met or exceeded goals in 1999 and 2000

• Team selling with two Account Managers to service and maintain 110 accounts• Customer satisfaction• Order fulfillment• Contract Maintenance• Pricing of product lines• Invoicing• Screening incoming calls to determine viability as potential client• Received 2 performance awards• Promoted to Account Consultant

• All duties that Senior Support Marketing Representative conducts• Team with one Account Manager to service and maintain 65 accounts• Promoted to Senior Marketing Support Representative