Michelle Oo Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

- Executed agile product management for Saas Professional Services Automation (PSA) platform, enabling users to manage and optimize internal operations through an all-in-one solution.- Manage the entire product life cycle, from initial proposal, customer interviews, requirements definition launches, and technical training of new product features..

Miami/Fort Lauderdale Area

- Managed a team of Solutions Specialists & Sales Engineers across North America, EMEA, and APAC with technical knowledge of business operations solution and IT documentation platform- Overachieved on quarterly and annual quotas- Led technical in-person training at global Kaseya events for existing user certifications

Miami/Fort Lauderdale Area

- Managed a team of BMS PSA Solution Specialists globally and lead team to over attain on annual quota- Traveled regularly to present solutions at global/domestic customer events - Ran sales training for customer success and sales engineering organization during annual company Sales Kick Off

Miami/Fort Lauderdale Area

- First solution specialist hired at Kaseya, helping create a team that became the go-to technical expert on specific product line within Kaseya software solution stack - Created effective product pitch, objection handling content, competitive battle cards and new hire run books to help with employee onboarding & on-going training- Conducted weekly.

Miami/Fort Lauderdale Area

• Manage, retain and upsell into a portfolio of 130+ existing Meltwater client accounts
• Organize and maintain monthly forecasts, ledger targets and existing client products
• Schedule calls with CEO’s, CMO’s and high level executives over the phone or on-site to ensure satisfaction and value of services as it relates to their overall business strategies
• Grow opportunity revenue by proposing multi-year options and cross-selling/up- selling to hit monthly quota targets

Fort Lauderdale, FL

• Sold into State and Local government accounts for 13 states in the West territory, generating $3 million in quarterly pipeline, average of 200 calls a week, and set up 8 demos/appointments monthly for field team
• Overachieved on annual quota by 110%
• Built and maintained channel relationships to assist with customer buying process (working with partners such as SHI, CDW, Right!Systems, HP etc.)
• Analyzed customer’s business challenges and presented appropriate Citrix products and services as a solution

Fort Lauderdale, FL

• Proactively engage with existing Citrix Federal/State government customers to renew hardware maintenance and software
• Develop strategic relationships with partners and government contractor to assist with procurement/bidding processes
• Create leads for inside sales and field reps by up-selling/cross selling into existing customer accounts
• Recognized by Citrix VP of Sales and Services as top performing renewals rep for Q2 2013 by closing two large deals totaling in $3.1 million
• Recipient of Citrix Customer Excellence Award in Q1 2014 for 120% attainment and managing a $2.4M renewal of the US Veterans Affairs

New Brunswick, NJ & Hollywood, FL

• Prospect potential customers (B2B) and manage territories in the New Jersey and South Florida region
• Interview, hire, train, and manage new applicants. Conduct office workshops and rep meetings
• Manage a team of up to 10 members, helping in training and development of reps
• Awarded a trip to California to meet with CEO at the parent company Cydcor
• Consistently ranked in the top 5% in the country out of 700 Reps