Michelle Owley Email & Phone Number

East Wenatchee, WA, US

East Wenatchee, Washington, United States

Process and workflow improvement for all Sales Operations tasks to reduce level of effort for frontline teams and mitigate risks.

East Wenatchee, Washington, United States

• Manage all financial transactions for the company, including but not limited to, financial operations and payroll.
• Create company templates, human resource documentation, organize files and other administrative duties to ensure the accurate and successful management of the back office.

East Wenatchee, WA

• Review processes and policies within the T-Mobile for Business (TFB) sales organization with a focus on Revenue and Corporate Compliance.
• Identify risks and work with internal teams to adjust or implement new processes to remediate the issue in a timely manner.
• Manage SOX controls assigned to the QA Team and perform several recurring audits to verify compliance to policies.

• Operate and enhance the T-Mobile@Work Demo Program.Daily operations include:
• Reviewing and approving new demo orders
• Reviewing and approving demo period extension requests
• Addressing concerns sent via emailAnalytics and reporting include:
• Adding quality assurance checks to daily processes to ensure best practices
• Identifying and solving for operational/process gaps

Project manager for compiling responses to bids for cellular service. Administered approvals, created timetable for deadlines, and coordinated with the Sales teams to ensure the bid proposal was completed accurately and on-time.

Liason between Business Sales Reps and Legals. Administer approvals, customer redline requests and sales requests to ensure an accurate finalized document is sent to the customer for signature. Once signed it is routed to the various departments for signature and then executed in the contracts database.

Assistant Administrator to the DocuLink invoice workflow tool, research and resolved unclaimed property checks. Vouched check requests and uploaded payment files for utilities.

Researched returned checks and answered calls for the A/P Info team.

Researched escalated misapplied subscriber bill payments and accurately applied them to the correct account. Applied ACH and unidentified check payments.

Trained new employees, break coordinator, order taker and food service engineer.

Certificate Of Completion, Medical Office Assisting

Graduated with highest honors

Certificate Of Completion, Business Writing

1 day seminar on Business Writing

Seminar, Marketing

Activities and Societies: Designing eye-catching brochures 1 day seminar on Graphics Design