Develop and execute business plans to achieve revenue and profitability targets.Drive operational improvements to optimize patient care, staff productivity, and resource utilization.Foster relationships with key stakeholders to enhance the company's reputation and position in the industry.Develop and manage budgets, financial forecasts, and performance metrics.

Create engaging, informative, and relevant video content for the Swinburne Online that aligns with the university's marketing and communication goals.Use video editing software and other tools to create high-quality, visually appealing videos.Monitor and analyze engagement metrics to evaluate the effectiveness of the video content and make recommendations for improvements.Keep up-to-date with industry trends and best practices for creating video content and incorporate those into the content strategy and production.Plan and execute video shoots, including managing logistics, equipment, and personnel, to ensure that the content is produced on time, on budget, and to a high standard..Create and maintain a video content library that is organized and easily accessible for faculty.

Recruited quality healthcare practitioners for 17 clinics in Victoria, including General Practitioners, Specialists, and allied health professionals.Utilised CRM using Salesforce and spot recruitment methods, such as social media networks, cold calling, mailouts, and face-to-face introductions. Other avenues included job boards, employee referrals, and networking events.Skilled in conducting thorough candidate assessments, including screening resumes, phone and in-person interviews, and reference checks, resulting in successful placements and high retention rates.Collaborated with General Managers, Regional Managers, and the Chief Recruitment and Relationship Officer to achieve individual and company KPIs.Processed contracts in a timely manner and coordinated onboarding and training.Developed engaging online content for social media with the marketing team to attract top talent and establish a strong social presence for the company.

As the founder and owner of Mitchell Recruitment, I gained extensive experience in the recruitment industry by sourcing and placing highly qualified General Practitioners into various medical centers. I built and maintained strong relationships with clients, candidates, and stakeholders, ensuring that I provided a superior level of service that met their expectations. Additionally, I utilized my exceptional interpersonal skills to network, negotiate and close deals that resulted in the successful placement of numerous candidates. My ability to develop effective recruitment strategies, implement them successfully and tailor them to meet the unique needs of each client made me a highly sought-after professional in the industry.

This role involved a wide range of duties and quality control procedures that assisted in the day to day running of the clinics and ensured that patient satisfaction was continually upheld. Duties included:• Providing leadership and strategic direction to the Administration, Nursing and Medical teams.• Introducing strategies and business models to maximize growth and profitability.• Event planning, staff meetings, educational and policy development.• Working in collaboration with Dorevitch Pathology to coordinate patient pathology services.• Project design, management and Planning. • Managing the quality, accuracy and timeliness of budgeting and performance analysis, including the preparation of business plans for new services & business models to improve profitability.• Accreditation planning and clinic auditing. Identifying relevant accreditation requirements and ensured plans were in place to successfully acquire and maintain accreditation standards to improve the quality and consistency of services and minimise business risk.• Achieving all financial targets including revenue targets, cost controls and debtor controls.• Recruitment of doctors and staff. • Training and assessment of staff. • Clinician and staff satisfaction, participation and retention• Book keeping, account management and payroll using XERO and previously MYOB.• Management and development of four clinic websites and email system. • Refugee health coordination and vaccination.• Chronic and acute disease management and preventative health promotion.• Counselling patients, history taking and referrals for community services. • Monthly/ fortnightly doctor and staff rosterSkills gained:• Self-management, leadership, communication, recruitment, maintaining relationships, planning, organization, commitment, project management.• Refugee health assessment, consultations, chronic disease care plans, critical thinking, cultural awareness, empathy.

Provided executive leadership and management in developing and implementing strategies for growth and the overall function of the $28.7 million Victorian Government Super Care Pharmacy Initiative.Coordinated and managed 4 Super Care Pharmacy Sonic Nurse Connect Clinics, including accreditation planning and quality auditing ISO 9001, management of 20-30 staff members, change management, management of stock levels and costs, budget analysis, KPIs, client complaints, incidents, risk management, event planning, and staff meetings.

As a Practice Nurse and Treatment Room Coordinator, my role involved overseeing the daily operations of the medical center's treatment room. I was responsible for ensuring the smooth flow of patient care and coordinating with other healthcare professionals, such as doctors and allied health professionals.My duties included supervising and delegating tasks to other nursing staff, managing patient appointments, administering medications, monitoring vital signs, and providing wound care. I also maintained and ordered medical supplies and equipment, ensuring they were stocked and ready for use.In addition to clinical responsibilities, I was responsible for ensuring that the treatment room complied with all relevant policies, procedures, and regulations. This included monitoring infection control practices, maintaining accurate patient records, and conducting audits to identify areas for improvement.As the Treatment Room Coordinator, I also provided training and support to new nursing staff, ensuring they were up-to-date with the latest clinical guidelines and protocols. My strong communication skills and ability to work collaboratively with other healthcare professionals helped me to deliver high-quality patient care and maintain a positive working environment within the medical center.

Primary Health Care is one of Australia's leading healthcare companies and has been providing quality, affordable and accessible healthcare to the people of Australia for more than 30 years.Primary has an expansive network of multi-disciplinary medical centres, pathology laboratories and diagnostic imaging centres, which are underpinned by a cohort of dedicated healthcare professionals.On a day-to-day basis, my duties included: - Triaging patients and prioritizing emergency situations.- Assisting Health Care Professionals with Treatment Room procedures including excision of lesions, plastering and assessments.- Wound dressings and removal of sutures.- Performing ECGs and other tests such as spirometry and audiograms.- Venepuncture.- Immunisations.- Medication administration- Patient education- Referral to community support services

Primary Health Care Limited is one of Australia's leading ASX-listed healthcare providers with over 11,000 people in teams across Australia. I worked for Primary Health Care in the innovations department as a doctor trainer for the launch of the software Medical Director. MedicalDirector is Australia's leading medical software and information provider that processes over 60 million patient consultations every year through its large and growing user base of doctors and medical professionals.MedicalDirector's software powers Australia's healthcare industry and provides electronic health records, patient management, billing, scheduling, care coordination and population health management services to GP, specialists and hospitals across Australia.The training role required local and interstate travel. This project required me to speak with and teach many GP’s about the computer program, perform audits and liaise with head office in Sydney. We had regular boardroom meetings to discuss the implementation of our strategies and to analyze the possible outcomes. Skills gained:• Speaking, training/teaching and listening. Creating reports, building rapport and maintaining professional relationships.

My duties were diverse. I was responsible for organization of the appointment book. I supported the nurses and GP by ordering stock, doing the roster, planning events and ensuring a clean well cared for environment.Skills gained:• Self-Management, dealing with multiple responsibilities, meeting deadlines.• Effective communication, defusing complaints and implementing feedback.

Epworth HealthCare is a provider of acute medical, surgical and rehabilitation services in Melbourne, Victoria, Australia. The group has four divisions: Epworth Richmond, Epworth Eastern, Epworth Cliveden, Epworth Freemasons and Epworth Rehabilitation, with rehabilitation sites at Richmond, Camberwell and Brighton. With over 1,200 beds and more than 4,000 staff, Epworth HealthCare is Victoria’s largest not-for-profit private hospital group.This role in hospital was challenging and highly rewarding. It required effective care for post-operative patients following major surgery and trauma.Skills gained:• Organization, time management, critical thinking.• Compassion, caring, empathy, teamwork.

Coles is a national full service supermarket retailer operating more than 780 supermarkets (including a number of BiLo branded stores). Coles has a rich history in Australia, with the first Coles Variety store opening in Melbourne in 1914. Today, Coles aims to give the people of Australia a shop they trust, delivering quality, value and service.The Coles division was formed in November 2007 as a result of the acquisition of the Coles Group. Coles provides fresh food, groceries, general merchandise, liquor, fuel and financial services to more than 21 million customers on average each week through its store network and online platform. Coles has more than 102,000 team members and operates more than 2,400 retail outlets nationally.As a Team Member at Coles I played an important role in making the Coles experience more rewarding for customers and the local community.This role required me to work in the delicatessen department.I learned how to :- Be efficient with time- Work well with others as a team- Develop my interpersonal communication and customer service skills- Work autonomously, responsibly and provide leadership.My aim was to always make sure that the customer was happy with my service.