ReachLocal is a Google Premier partner that helps small businesses find customers with the broadest reach of local digital media. As a SaaS company, ReachLocal’s enterprise software provides internet and mobile internet marketing solutions to business clients in the United States, Europe, Asia and Australia.• Implementation and maintenance of highly customized instance of Salesforce.com to support 2000+ users• Participation in all aspects of project life cycle (requirements gathering, quality testing, implementation, end user support)• Creation of workflows, validation rules, dashboards, and reports• Experienced with Dataloader• Familiar with Apex and Visualforce• Managed integration of various add-on applications from Salesforce.com appExchange• Utilization of Jira Agile software for project planning• Served as top escalation point for end user product support issues related to salesforce.com, servicenow, and other proprietary software.

Marketing AnalystMural Consulting is a full service digital engagement agency that specializes in brand, product, and customer engagement marketing for clients such as Telus, Microsoft, and Amazon. • Assisted the team in the development of a SMB value-added service solution (SMBLive) that was acquired by ReachLocal in 2010• Search engine optimization• Analytics tracking and reporting (dashboard creation and management)• Web design, client management, live chat management and training• Social network media (advertising and campaign creation and management on Facebook and Twitter)

• Evaluate pages based on their relevance to the user’s need. • Excellent web research skills and analytical abilities. • Work independently from home office. • Consistently exceed the weekly quota of tasks with a high level of quality.

BREED Technologies is a manufacturer of seatbelt and airbag components for the automotive industry. The plant is diversified in textiles, robotics welding, batch coatings, and assembly staking. • As part of a Six Sigma project, developed and implemented an Oracle / Glovia database to track Quality Notices and Cost associated with the quality notice from customers. This database has been accepted for use in all BREED locations worldwide (13 locations total) and earned an award of excellence for Black Belt certification. This system was proved to be a superior product and replaced all existing systems that were in use. It was determined that this system will effectively track quality and consistently track the cost of poor quality. • Composed a Training Manual for end-users for the proper use of the Quality Database. • Coordinated and conducted training in all 13 BREED locations. The training is conducted in a classroom setting and included an average of 30 trainees per session. • Assisted with the implementation of ISO 14001 • Supervise 5 Quality Engineers and 1 Quality Technician. • Process owner of Electromagnetic (E-Coat) manufacturing area, Dacromet coating process and Heat Treatment process. • Review and approval of Heat Treatment, E-Coat, and Dacromet coating process FMEAs, Control Plans, and Process Flows. • Led process improvement and scrap reduction efforts for the E-Coat process. 37% scrap reduction FY 99. • Supplier Quality Assurance. • Review and approval of supplier FMEAs, Control Plans, and Process Flows. • Assist suppliers during problem solving efforts to rectify internal and external issues. • Manage customer activities/issues from the international assembly plants. • Led 8-Discipline problem solving efforts for Heat Treatment, E-Coat, and Dacromet coating processes.