• Advise and guide clients through every stage of the real estate transaction, from initial consultation to closing, ensuring seamless and positive experiences.• Analyze market trends, property values, and neighborhood data to provide clients with comprehensive insights for making informed decisions.• Manage property listings, conduct showings, and negotiate contracts to achieve optimal results for buyers and sellers.• Foster and maintain strong relationships with clients, peers, and industry partners, resulting in a growing referral base and repeat business.• Implement targeted marketing strategies, leveraging digital platforms and traditional channels to enhance property visibility.• Navigate complex real estate transactions, ensuring compliance with local regulations and industry standards.

• Research, design, and build a holistic program proposal covering compliance training, targeted training, phishing, communications (various mediums), and employee engagement rollout including strategic and tactical plan.• Collaborated with IT technical teams to effectively implement the security awareness program company-wide.• Engaged key internal departments to build and solidify productive working relationships and to socialize program efforts. • Implemented new training and phishing vendor and crafted best practices and timeline.• Crafted on-the-spot “Cyber Security Alerts” and “Awareness Tips” messages to create timely end user awareness.• Monitored Spam inbox and conducted phish triage through IronPort for suspected malicious emails reported from end users.

Program Management• Managed the daily operation and led the delivery of the following programs:o Information Security Awareness and Phishing Programo Cyber Security Awareness Month (CSAM) Programo Ambassador Program• Collaborated with teams to support and execute strategic planning for the Security Awareness and Training Program, including scope, objectives, framework, timeline, curriculum, and methodologies. These objectives focused on changing behavior to reduce human technology risks.Operations• Partnered with cyber security subject matter experts to identify and incorporate top human risks into security awareness events/campaigns focused on motivating employees to act in a secure manner. • Researched, compiled and presented new avenues for cyber security awareness to enhance the learning environment. Selected appropriate methods of delivery, and evaluated program effectiveness.Key Achievements• Strengthened alignment between business and IT and built productive relationships with key stakeholders to identify security awareness and training needs.• Fueled growth of a company-wide cyber-secure culture by creating innovative employee engagement programs. Security Awareness Lead -- Information Security and Controls Office (continued)• Organized an influential company-wide campaign for nationally recognized Cyber Security Awareness Month (CSAM) and oversaw global coordination of internal speaker panel events and multiple awareness booths. o Developed customized messages that engaged and communicated effectively with diverse audiences. o Highlighted in newsletter as Spotlight Employee of the Month.• Developed and piloted the Ambassador Program -- The program connected IT and business personnel globally having champions help promote best practices, policies, and standards surrounding Security Awareness.

Account Management• Collaborated with key firms including Gallagher, Wells Fargo, USI and Alliant Insurance to develop a best practices approach to delivering consistent levels of service while working with mutual clients.• Developed and maintained strong relationships with brokers, account executives, and clients across Texas, Louisiana, Arkansas and Oklahoma. • Consistently met client expectations by updating relevant knowledge and skills through close partnerships with Underwriting, Sales Management, and local and home office.Operations • Partnered with clients, and HR Managers/Administrators to assist with benefit verifications, investigate and resolve employee benefit plan issues, and successfully onboard new hires. Analyzed employee database reporting metrics to sync with our internal systems/records. o Coordinated and managed benefit enrollment meetings and benefit fairs to share knowledge of new and existing benefits, engage employees and provide on the spot plan information. • Managed, tracked, and reported Gulf Coast Region segment of RFP submission process through TED Intake Module to ensure accuracy and timeliness across systems. • Increased transparency of operational communications by representing Master General Agents (MGAs) to internal departments.

Business Analytics• Conducted analysis of configuration/change management data to ensure timely delivery of projects related to the life-cycle management process for network infrastructure assets. o Produced daily, weekly and monthly productivity reports for Global Network Services audits and compliance checks. Key Achievements • Improved performance of AIG CMDB asset management system by partnering with Finance, Network Architecture, Engineering, and Operations to deliver focused, consistent cross-functional communications and collaboration.• Increased client retention and profit margins by effectively evaluating the Lifecycle Management processes for maximum efficiency and utilization of ServiceNow ultimately achieving the best in class of delivery excellence for our team.