Michelle Perez Patel is the Founder and Chief Innovation Officer at satisFIND®, a Customer and Employee Experience company providing consultancy, research and training solutions. Creator of the TrustX® Score which measures Service Consistency of frontline operations, Michelle is a pioneer on using Mystery Shopping to uncover customer insights to co-create Upskilling solutions for Hospitality, Retail and F&B.Michelle served as the consultant to the Department of Tourism in the Philippines for the milestone project that launched the Star Accreditation system to rate hotels and resorts across the country. She is a prolific public speaker on Customer Experience and employee engagement topics.She has been a true advocate of leadership and service excellence, and her vision of giving both customers and employees the voice to help businesses grow led to satisFIND evolving into an expert survey platform, powered by real customers in 51 countries.Speaking Engagements:- Keynote Speaker at the Sun Life Global Solutions ArawUday 2024 Managers Meet, March 2024- Keynote Speaker at the Sun Life Q1 2022 Townhall, February 2022- Keynote Speaker at the CX 101 Roadshow for Leaders & Managers, hosted by Sun Life, August 2021 - Area 55 Conversations: Customer Insighting, hosted by Kickstart Ventures, June 2021- ”Crisis-Proof your Company: Redefine your Value Proposition”, hosted by Kickstart Ventures, July 2020- “Build, Launch and Sell Better Using Customer Insighting”, hosted by Clowork, November 2019- “Best Practices in Mystery Shopping for Offline and Online Retail”, hosted by Philippine Retailers Association, January 2019- Keynote Speaker, “Patient Satisfaction: What does it take?”, hosted by the Philippine Society of Hospital Pharmacists National Convention, March 2018- Keynote Speaker on Customer Experience, hosted by Army Navy Sales Conference, November 2017- ”How to Provide the Best Service to your Customers”, hosted by Leapreneur, September 2016- Keynote Speaker on Customer Experience, hosted by Chevron Dealer Conference, October 2015- “Best Kept Secret: Employee Engagement’s Role on Customer Experience”, Customer Lovefest: 4th Customer Loyalty Conference & Expo, August 2015- Keynote Speaker at the Cebu Chamber of Commerce Conference, June 2015- “Customer Experience: Creating Magnetic Touchpoints”, 3rd Customer Loyalty Conference & Expo, October 2014