Providing operational support to schools and multi academy trusts.

Providing project management and support to a variety of clients in the education sector, including MAT formation, academy conversions, procurement, due diligence, recruitment and free school applications

Senior Administrator offering support to the PA to the Principal, Senior Leadership Team and wider school.

Providing assistance to the Business Development Manager and Operation Manager in writing and submitting PQQ and Tender responses for the Highways business.Also personal assistant support to the Operations Manager, along with admin support to the wider team and facilities management of the Morley office.

I worked as an independent consultant for Leeds Lets to provide them with flexible administrative support.My duties include providing personal assistant support to the company directors, administrative support to keep their database of tenants, landlords and suppliers up to date, liaising with landlords and tenants to provide the high level of customer service that the company is well known for, and keeping the office running by processing invoices, ordering supplies and managing suppliers.

My role at WDH involved providing the organisation with timely and accurate management information to support their strategic and operational objectives.I analysed statistical data from both internal and external sources and compile reports to be presented to our executive management team, the wider organisation and our customers, changing the style and message depending on the audience.I worked with the Business Improvement Team to pull together WDH’s submission to the European Excellence Awards. It was my responsibility to collate all the data used in to submission from all over the business and keep it up to date and accurate, and proof read all documents in the submission to ensure they were using the correct data.On a regular basis I would update and analyse a variety of databases that are used by different areas of the business to produce management information.

A highly conscientious and self motivated independent administrator, personal assistant and office manager , currently working for a small letting agency in Leeds but with capacity to take on more hours with other organisations who require a small amount of office support without the need to employ somebody in the role.

My main duties as Commercial Coordinator cover the compilation and production of weekly, monthly and ad-hoc reports to the CO2Sense executive, senior management team and board. These cover the sales pipeline, work won, work delivered and staff resourcing using a combination of the in house customer management system (Microsoft dynamics CRM) and Excel, highlighting areas of success, improvement and concern.I have to co-ordinate the customer process internally, ensuring all information on the CRM is complete, accurate and meets all deadlines. I am responsible educating and training others in the organisation in the process.I worked with the commercial director to set up CO2Sense’s management information system, tracking and monitoring both commercial and publicly funded project spend, income and KPI's. From nothing, with little guidance from our management, I developed an effective reporting system which is still used to date.Working closely with our commercial relationship manager I prepare client proposals and ensured they are sent out in a consistent and timely manner, keeping to the company house style.The role also involves supporting the consultants within the organisation in applying for tenders and delivering projects. Just recently I have been responsible for arranging 32 business briefings around Scotland. It involved negotiating rates with venues, arranging travel and accommodation and liaising with attendees. We came in at 20% under budget for our client.

As well as carrying out day to day PA duties including diary management, travel arrangements, minute taking, purchase order processing and presentation writing, I also took on a number of individual projects.One of the projects involved implementing the staff benefits package. I had to work to a very small budget and come up with a benefits package that would benefit both the staff and the company. I presented my findings to the leadership team, implemented the benefits and then presented the package to all staff.As I had a number of directors to report to I had to be incredibly organised and adaptable.I was involved in coordinating the office move in February 2012 and successfully negotiated a number of new service contracts for our new premises.I also carried out a number of duties for the HR manager including holiday management and arranging interviews and corresponding with potential employees.During my employment at CO2Sense I have been trusted with commercially sensitive information on a regular basis.

This role involved supporting the Customer Services Director on a day to day basis with diary management, travel bookings and meeting co-ordination. It also involved supporting the bid project team (a team of 10 senior managers) including meeting co-ordination, confidential document storage and tender responses.During my time in this role I arranged customer service training for the whole of the customer service centre and also arranged activities for National Customer Service Week.

Working for the customer service team I was responsible for taking calls from customers regarding faults, enquiries, moves, adds and changes and following them through to completion.During my time at Energis I implemented a number of efficiency savings making a difference to the team and the customers were were serving.

I was responsible for logging complaints that came in to the society, passing them on for response to the appropriate manager, and ensuring they responded within time scales.I was also responsible in reporting data on complaints to the board and a monthly basis which included root cause analysis.