Michelle Philpot Email & Phone Number

- Conduct thorough market research to identify trends, competitor strategies, and customer preferences.- Analyze user feedback and customer behavior to assess product performance and identify areas for improvement.- Collaborate with cross-functional teams including product managers and designers to define product requirements and prioritize feature.

- Served as the primary point of contact for escalated customer issues, worked closely with team members to troubleshoot and resolve complex technical problems in a timely manner.- Conducted regular performance evaluations and provided constructive feedback to my team members.

Mason, Ohio, United States

- Worked with internal departments to provide the best solution for the end users.- Analyzed and diagnosed technical issues reported by customers, utilized advanced troubleshooting techniques and tools to identify root causes and implemented effective solutions.

Mason, Ohio, United States

- Assist customers with questions and issues relating to various products. - Conduct remote sessions with customers to resolve software issues as necessary.- Documented and tracked the status of all issues in a timely fashion using ticketing software.

Wilmington, OH

- Worked with State/Local Government entities to maintain and improve their IT environment.- Coordinated meetings with manufacturers and vendors.- Multi-tasked and worked in a multi-windows environment.- Maximized revenue and profitability of each assigned account.

Mason, OH

- Registered guests by obtaining room requirements, verifying registration, assigning their room(s), and issued guest room keys.- Collected revenue by entering services and charges, computing bill, and obtaining payment.

Batavia, OH

- Managed conference and meeting room bookings internally.- Scheduled appointments, maintain and update appointment calendars. - Answered multiple phone lines.- Gained intercommunication experience with college advisors and students.

Washington Township, OH

- Assisted the patients in outside travel such as medical appointments and outings.- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.- Assisted with personal finances for monthly activities.

Chagrin Falls, OH

- Deployed to Iraq: 2008-2009.- Effective decision maker in high pressure environments.- Qualified with weapon systems.- Lead a team for 2 years.

Bachelor Of Business Administration, Information Systems Major, Business Analytics Minor, 3.146

Associate Of Arts - Aa, Pre-Business Administration, 3.139

High School Diploma, Cp Academics

Activities and Societies: AFJROTC