Michelle Phitakoun Email & Phone Number

Charlotte, North Carolina, United States

• Assists clerical supervisor with delegating tasks to clerical team.• Support for care coordinators, ensuring deadlines are met and completed with accuracy.• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.• Obtains all authorizations for patients from insurance companies as needed.• Coordinates and schedules procedures, diagnostic testing, and patient treatments.• Communicating with internal and ancillary providers from various departments.• Reviews schedules and confirms all appointments are accurate and time is properly allocated.• Follows up on all referrals to ensure no care gaps. Completes referrals for patients and coordinates with referring and receiving practices and/or departments.

Charlotte, North Carolina, United States

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.• Coordinate and prepare financial estimates for patients.• Obtains all authorizations needed.• Directs patients to providers in their insurance plan.• Reviews benefits and educates patient on insurance coverage.• Coordinates and schedules procedures, diagnostic testing, or other services.• Communicating with internal and ancillary providers from various departments.• Reviews schedules and confirms schedules are accurate and time is properly allocated.• Follows up on all referrals to ensure no care gaps.

Charlotte, North Carolina, United States

• Assisting with front end responsibilities for all practice locations in five North Carolina regions.• Greeting and registering patients, verifying insurance and demographics.• Checking patients in and out while collecting co-pays and prepayments.• Answering phone calls and responding to patient billing questions or directs to PBO and UBO.• Monitoring and resolving registration errors.• Completing referrals and authorizations as needed.• Assisting with financial counseling duties.• Completing charge entries in a timely and efficient manner.• Knowledgeable in EPIC and Microsoft Suite applications.

Charlotte, North Carolina, United States

• Assisted store manager with scheduling, recruiting, and onboarding of associates.• Opened and closed business, till accountability, maintain visual placement, encourage andprovide team with feedback to meet goals and sales.• Trained associates on cash register and ear-piercings.• Stocked, replenished, and organized inventory with accuracy and efficiency, completing tasks20% faster than average associates.• Ensured both employees and management were aware of performance, store standards and expectations, sales goals, and any new policies.• Maintained accurate and attractive merchandise displays, ensuring strategic placementof products in order to maximize purchases.• Provided outstanding customer service, receiving customer compliments• Supervised floor-set team of 10 associates each month, delegating and assigning roles &responsibilities to associates, ensuring team meets deadlines in a timely manner.

Charlotte, North Carolina, United States

• Maintained stellar cashier performance by meeting daily individual goals assigned by sales leaders.• Replenished floor, processed shipment, aided visual manager with reactionary merchandising ideas to help drive sales and maintain company standards.

Charlotte, North Carolina, United States

• Ensured customers were 110% satisfied by providing exception customer service, problem-solving skills when necessary, and a speedy-efficient experience for both customers and associates.• Increased customer loyalty by obtaining Point of Sale information.• Assisted store manager with closing procedure, ensuring all duties were entirelycomplete, counting and balancing tills.• Trained cashiers and prospective customer service associates.

Bachelor Of Arts - Ba, Organizational Communication, Women And Gender Studies, 3.8 Cumulative Gpa

Activities and Societies: College Buddies Educational Organization

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, 4.0 Cumulative Gpa

Information Technology

Activities and Societies: National Technical Honors Society