Michelle Phitakoun Email & Phone Number

Charlotte, North Carolina, United States

• Assists clerical supervisor with delegating tasks to clerical team.
• Support for care coordinators, ensuring deadlines are met and completed with accuracy.
• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Obtains all authorizations for patients from insurance companies as needed.
• Coordinates and schedules procedures, diagnostic testing, and patient treatments.
• Communicating with internal and ancillary providers from various departments.

Charlotte, North Carolina, United States

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules procedures, diagnostic testing, or other services.

Charlotte, North Carolina, United States

• Assisting with front end responsibilities for all practice locations in five North Carolina regions.
• Greeting and registering patients, verifying insurance and demographics.
• Checking patients in and out while collecting co-pays and prepayments.
• Answering phone calls and responding to patient billing questions or directs to PBO and UBO.
• Monitoring and resolving registration errors.
• Completing referrals and authorizations as needed.

Charlotte, North Carolina, United States

• Assisted store manager with scheduling, recruiting, and onboarding of associates.
• Opened and closed business, till accountability, maintain visual placement, encourage andprovide team with feedback to meet goals and sales.
• Trained associates on cash register and ear-piercings.
• Stocked, replenished, and organized inventory with accuracy and efficiency, completing tasks20% faster than average associates.
• Ensured both employees and management were aware of performance, store standards and expectations, sales goals, and any new policies.
• Maintained accurate and attractive merchandise displays, ensuring strategic placementof products in order to maximize purchases.

Charlotte, North Carolina, United States

• Maintained stellar cashier performance by meeting daily individual goals assigned by sales leaders.
• Replenished floor, processed shipment, aided visual manager with reactionary merchandising ideas to help drive sales and maintain company standards.

Charlotte, North Carolina, United States

• Ensured customers were 110% satisfied by providing exception customer service, problem-solving skills when necessary, and a speedy-efficient experience for both customers and associates.
• Increased customer loyalty by obtaining Point of Sale information.
• Assisted store manager with closing procedure, ensuring all duties were entirelycomplete, counting and balancing tills.
• Trained cashiers and prospective customer service associates.

Bachelor Of Arts - Ba, Organizational Communication, Women And Gender Studies, 3.8 Cumulative Gpa

Activities and Societies: College Buddies Educational Organization

Bachelor Of Arts - Ba, Business, Management, Marketing, And Related Support Services, 4.0 Cumulative Gpa

Information Technology

Activities and Societies: National Technical Honors Society