Michelle Mcbride Email & Phone Number

Frisco, Tx, Us

Chicago, Illinois, Us

As the Head of SaaS Operations at Uber Freight, I lead the strategic direction and operational excellence of our Software-as-a-Service (SaaS) offerings, particularly focusing on our Transportation Management System (TMS) to drive customer success. My role encompasses managing a skilled team of IT specialists dedicated to delivering top-tier support and service. Strong focus in spearheading initiatives to enhance the reliability, scalability, and performance of our SaaS platform, significantly improving customer satisfaction metrics. Heavy engagement in stakeholders collaboration, leading complex IT escalations for key client's and resolving critical issues promptly ensuring minimal disruption to customer supply chain operations.I develop and implement innovative strategies in collaboration with cross-functional teams to optimize technology solutions, driving operational efficiencies and cost savings for clients.Champion best practices in service management, incident response, and customer communication, maintaining superior service levels and fostering a customer-centric culture.

Chicago, Illinois, Us

Led core Transportation Management System (TMS) applications, steering continuous product enhancement. In 2023, spearheaded the global shipper product charter, prioritizing initiatives for heightened net revenue and efficiency via automation workflows and global expansion, with a focus on Europe and Mexico. Successfully implemented strategic automation initiatives, elevating productivity and reducing operational expenses. Aligned product initiatives with revenue goals, playing a key role in driving financial growth and global market expansion.

Chicago, Illinois, Us

Led the initial discovery and business requirements gathering process for new development activities at Transplace, providing a clear vision for the maturation and development of products.Acted as the primary contact for the TM Operations team, facilitating effective communication and collaboration between product development and operational teams.Developed and managed a high-performing team of product managers and designers, contributing to the organization's talent pool and ensuring effective product leadership.Established and executed modern forms of product planning, customer discovery, and product development processes, enhancing efficiency and innovation within the organization

Chicago, Illinois, Us

- Served as the main point of contact for the TM Operations team, facilitating seamless communication and collaboration between product development and operational teams.- Implemented modernized approaches to product planning, customer discovery, and product development processes, driving efficiency and fostering innovation within the organization.- Spearheaded the creation of the Transplace Innovation Lab, cultivating collaborative innovation between the product team and end users.- Played a crucial role in bridging the gap between product development and user needs, ensuring products evolved in alignment with market demands and user expectations. Established a demand managment framework at an enterprise level.Led key initiatives focused on transportation real time visibility such as the deployment of Transplace's Control Tower, Service Prediction, Tracking Portal, Optimization Engine.

Chicago, Illinois, Us

Managed TMS technology implementations as the Operations Serviced Manager, overseeing the onboarding and implementation of new customers.Conducted comprehensive current state discovery and requirements gathering with customers, shaping future state designs aligned with required services and industry best practices.Led the TMS account setup process, ensuring accurate configuration and alignment with operational business rules and procedures to support new customers effectively.Collaborated with the assigned project business analyst team to develop, test, and deploy designed work processes, contributing to seamless project execution.Took ultimate responsibility for overseeing project go-lives through hypercare stages, ensuring a smooth transition to the specific managed transportation leadership team.Played a pivotal role in enhancing operational efficiency by implementing best practices and optimizing work processes within TMS Operations Services.

Chicago, Illinois, Us

Contributed to the successful execution of Transplace's business development growth plan, actively leading solution development processes with new customers.Provided crucial analytical and technical support, leveraging best practice supply chain design and processes to enhance operational efficiency.Demonstrated subject matter expertise to both retain existing business and secure new partnerships, contributing to the organization's overall growth.Presented the value potential to prospects through impactful product demonstrations and thorough operational reviews of solutions, effectively communicating the benefits of Transplace's offerings.

Chicago, Illinois, Us

Developed Transplace’s ocean forwarding business by cultivating relationships with multinational import/export companies and expanding services within existing corporate accounts.Generated sales across diverse product offerings, including Ocean & Air Freight, Customs Brokerage, Strategic Procurement, Transloading, Container Drayage, Warehouse, Distribution, Consolidation, and Deconsolidation services.Managed the complete sales cycle, from lead generation and prospect qualification to pricing, service solution definition, proposal preparation, presentations, onboarding, and operational execution.Played a key role in strategic and operational projects to support the operational needs of the international ocean forwarding business, ensuring alignment with organizational goals.Collaborated with International Account Managers to maintain operational excellence and fostered regional, state, and national relationships with trade organizations and government agencies.Represented the international forwarding business division at key trade-related events, fairs, and symposiums, enhancing the organization's visibility and networking capabilities.Identified and prioritized target prospects, determined entry sales strategies, and evaluated new international sales opportunities.Conducted prospect discovery sessions, defined business requirements, scoped services, and documented current and future state processes with the support of international operations and management.Nurtured client relationships, focused on customer retention, and provided ongoing account maintenance and operational coordination, resolving issues between clients and operations.Responded to assigned RFI’s and RFP’s, prepared and attended customer meetings, and facilitated QBRs, contributing to effective communication and relationship-building.Monitored customer industry trade alerts and notifications, staying informed about market trends and potential opportunities.

Chicago, Illinois, Us

Managed international multimode transportation shipments for both exports and imports, overseeing the entire shipment cycle, including order receipt, shipment creation, booking, vessel chartering, trucking, goods receipt, allocation, shipping document creation, tracking, and negotiation of rates and contracts.Successfully handled shipments through all ports of entry, collaborating with customs brokers, freight forwarders, warehouses, and other third-party providers to ensure seamless logistics operations.Developed, implemented, and advanced international transportation procedures, strategies, and metrics, contributing to the optimization of supply chain processes.Prepared and presented comprehensive business reports for customer and internal analysis, providing valuable insights for strategic decision-making.Evaluated customer shipment forecasts, managed vessel allocations, and monitored open orders throughout the supply chain for both import and export shipments, ensuring efficiency and accuracy in logistics planning.Executed supply relationship management by coordinating service requirements and standards with vendors and supply chain partners, establishing and documenting standard operating procedures for import and export activities.Led the development of international department marketing materials and collateral, contributing to a cohesive and professional brand image.Served as a subject matter expert (SME) supporting domestic sales and 3PL accounts, providing valuable insights and expertise.

Kista, Stockholm, Se

Collaborated with buyers and foreign vendors to establish import compliance processes, contributing to the optimization of trade policies and clients’ participation in trade programs.Reviewed and ensured the correct preparation of import documentation for goods, emphasizing proper declaration of value, tariff classification, marking, and reporting of country of origin to guarantee regulatory compliance.Played a key role in maintaining and enhancing compliance through client-internal controls and procedures, ensuring alignment with regulatory requirements.Supervised in-house brokerage activities to ensure timely clearances, reinforcing the organization's commitment to on-time and efficient import operations.Conducted audits on released entries to CPB, verifying the accurate assessment of duties, classifications, and compliance information filed, promoting accuracy and adherence to regulations.Actively participated in Post Entry adjustment projects when applicable, demonstrating adaptability and commitment to continuous improvement.Coordinated the onsite customer shipment volume from Latin America, Sweden, and Mexico, showcasing strong organizational skills in managing diverse logistics processes.Demonstrated strategic planning by coordinating special charters and southern border shipments to meet critical deadlines, contributing to the organization's operational efficiency.

Atlanta, Ga, Us

Managed international and domestic carriers, overseas vendor offices, and importers as a Customs Entry Writer, ensuring seamless customs entry processes.Demonstrated expertise in processing and auditing entries related to FDA, Fish and Wildlife, and Carnets, contributing to compliance with relevant regulations.Played a crucial role in rate management, monitoring product movement metrics, and ensuring accurate valuation of merchandise, optimizing financial processes.Assumed responsibility for verifying critical details such as country of origin/export, IOR, terms of sale, and value, ensuring compliance with federal regulations and organizational standards.Successfully managed documentation discrepancies, maintaining accuracy and completeness in records.Contributed to the organization's efficiency by overseeing the meticulous verification of information, preventing errors and promoting regulatory compliance.Applied knowledge and skills to enhance the organization's adherence to compliance and federal regulations, enabling a culture of precision and accountability.

Downers Grove, Il, Us

Collaborated with the Director of Marketing at Elkay Manufacturing in San Luis Potosi, Mexico, contributing to the daily operations of International Sales and Marketing.Ensured the maintenance of an accurate and appealing company and product image, enhancing brand recognition.Organized, wrote, and created documents, PowerPoint presentations, and literature for the successful execution of the new product rollout program.Took charge of conducting a comprehensive customer survey, gathering feedback from 200 Mexican private distributors and direct customers to assess satisfaction and identify areas for improvement.Played a key role in enhancing the organization's understanding of customer needs and preferences through the quality customer survey.Demonstrated excellent communication and organizational skills, facilitating seamless coordination within the marketing team.Contributed to the overall success of the International Sales and Marketing department by providing valuable support and executing tasks with precision.

D.F., Mx

Facilitated international trade for Mexican agriculture exporters, streamlining product shipments to Dallas-Fort Worth. Collaborated with diverse stakeholders and navigated regulatory processes at the Federal Trade Commission. Implemented logistical solutions to optimize the export process and enhance efficiency in cross-border transactions.

D.F., Mx

Bba, Int. Business Management

International Business, Management And Mexican Trade Law