Michelle Herron Email and Phone Number

As Vice President of Account Management • Led and managed a dynamic team of 52 Account Managers that spread across the US to support the top 200 hospitals for wholesale distribution within AmerisourceBergen. • Implemented a strategic and results-driven approach to Account Management, resulting in enhanced client satisfaction and increased revenue generation.• Spearheaded efforts to optimize operational efficiencies within the Account Management department, streamlining processes and workflows to improve overall effectiveness within top health systems. • Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless communication and alignment of strategies, enabling comprehensive and cohesive client engagement.• Successfully navigated challenges and changes within the healthcare and pharmaceutical industry, adapting strategies and tactics to ensure continued success in a dynamic and evolving landscape.

As Sr. Director Sales Operations and Enablement, core achievements include: • Deliver value to sales team members by enabling go to market strategies that allow for a seamless team member onboarding, increase collaboration, apply forward thinking and an enterprise view as we approach new solutions, technologies, and resources to support team members needs across the organization• Empower team members through innovative technology and creating process efficiencies to ensure the seller has the right tools and technology to drive success. • Expand our outreach across the enterprise to offer collaborative solutions and best practices to support growth across the business. • Works closely with sales leadership, sales, business operations and subject matter experts across the organization to lead and oversee the development and execution of the annual and long-term sales operations and enablement plan for sales segments.

As Director Strategic Accounts, core achievements include: • FY20 YTD Achieved 110% towards GP goal with a total GP of $23.7M. • Focused on Aligned Outcomes Strategies by partnering with our customers on ways that create tangible and meaningful value above and beyond core distribution. • Identify areas of leakage within current customer segment and present savings opportunities when available. • Worked in collaboration with internal teams to create innovative solutions tailored to meet the needs of our customers including Central Fill Delivery Option, Sequestering Inventory and increase USP 800 shipping standards. • Developed supporting documents to help drive success within customer conversations including:Contract Executive Summary, Standard Operating Procedures, personalized Action Plan and Customer Strategy Documents.

As District Director, core achievements include: • Achieved 214% towards New Business GP goal for FY19 by closing $643K in new GP.• Achieved 111% towards GP goal for FY19 with a YTD total GP of $31.28M.• FY18 H2 achieved 138% towards GP goal with a total GP of $14.16M• Mitigated GP Erosion by closing $930K in Margin Expansion within territory; Estimated $1.4M in GP Margin Expansion for FY19.• Established over 110K doses of Flu Pre-books within South Central Territory for 2019-2020 Flu Season• Focus on Aligned Outcomes Strategies within the following accounts UTMC, Erlanger, Memorial Hermann, Christus Health, Methodist Health System, Community Hospital Corporation and Blount Memorial. • Helped develop and implement POD OneNote and Google document to ensure team transparency and success of the POD structure. • Currently reside on the Sales Advisory Council since June 2018 and manage projects around Drug Shortages and POD Best Practices.

As Manager of Sales, core achievements include:• Responsible for complete sales team reorganization while effectively maintaining existing business. Including: train new sales representatives, reestablish sales team expectations and goals, develop and implement a new compensation structure to align with the company’s focus. • Developed and implemented cross training protocols for AmerisourceBergen wholesale representatives and ASD Healthcare specialty hybrid sales consultants.• Managed, trained and mentored team members to ensure associate growth and development which included the promotion of two Tier III Sales Representatives. • Responsible for developing ASD Healthcare sales training material and ensure new hires are fully trained on various systems and offerings. • Effectively increased team efficiency—from 50 weekly calls to 550 outbound calls while fielding 750 inbound calls. • Established more than 1600 new accounts, with additional revenue in excess of $700M in FY 2017.• Increased revenue by $1.4B (17%) and gross profit by $25M (12%) in FY 2017.• Increased Flu 3PL Doses by 300K doses from FY 2015 to FY 2017. • Effectively managed flu sales team to achieve greater market-share in retail space for existing majority share of retail business.• Oversaw manufacturer quarterly business reviews and attended weekly meetings to review market trends, ensure strategic alignment and collaborative opportunities.

As Inside Sales Manager, core achievements include:• Responsible for complete sales team reorganization, hired and trained 20 Inside Sales Representatives whose primary focus was on PRxO Generics Growth and telemarketing services.As Inside Sales Manager, core achievements include:• Responsible for complete sales team reorganization, hired and trained 20 Inside Sales Representatives whose primary focus was on PRxO Generics Growth and telemarketing services.• Collaborated with Director of Inside Sales and Marketing to develop and implement a compensation plan that would drive activity and improve customer loyalty and satisfaction. • Developed high-performance inside sales representatives, housed in central office and trained to sell new PRxO Generics launches and identify customer leakage for Independent Pharmacies over the phone. • Review and analyze outbound calls to ensure outstanding quality and seek coaching opportunities.• Developed and implemented cross training protocols for AmerisourceBergen Inside Sales representatives to decrease employee ramp up time. • Effectively increased team efficiency—from 1,000 calls monthly to over 8,000 outbound calls for the team. • Provided leadership and industry knowledge to sales representatives to ensure employees were up to date with the most recent information to improve customer conversations. • Built and designed an Inside Sales dashboard and reporting system to track campaign success and team productivity through theHub which guaranteed our manufacturing partners an 85% or greater campaign completion rate.• Conducted monthly campaign reviews with manufactures and C-Suite level associates within AmerisourceBergen. • Developed and implemented cross training protocols for AmerisourceBergen Inside Sales representatives to decrease employee ramp up time.

• Review and analyze outbound calls to ensure outstanding quality and seek coaching opportunities. • Maintain a detailed level of product, services and policy knowledge within ASD and ABDC while remaining proactive in the implementation of new programs. • Work closely with the Director of Inside Sales to identify areas of team improvement.• Initiate a bi-annual engagement survey to include team members’ suggestions and address concerns while increasing morale.

• Within the first 3 months, collaborated with the Director of Inside Sales and Marketing to develop and implement a compensation plan and documenting guidelines for the team. • Developed and implemented an attendance system to ensure optimal account coverage and compliance with attendance policies. • Established an open door policy to improve team communication.• Built an Inside Sales dashboard and reporting system to track campaign success and team productivity through theHub.• Ensured team harmony and synergy by strategically placing team members in work pods that allowed for mentoring and coaching opportunities.

*Awarded 2012 Retail Specialty Sales Representative of the Year*June 2013 - Certified Quality Improvement AssociateAs Retail Specialty Sales Representative, core achievements include:• Honored with 2012 Retail Specialty Sales Representative of the Year. • Achieved monthly sales goals established by department manager. In FY12-FY13, generated over 14,000 outbound calls to customers to support new product launches, local promotions, and increase profit margins.• Represented ASD Healthcare during breakout sessions at AmerisourceBergen trade shows. • Responsible for managing 100 efficient accounts with continuous follow-up to capture additional business and revenue opportunity. During this time, I had 100% customer satisfaction resulting in no loss of customers for AmerisourceBergen.• June 2012 - chosen by Otsuka America Pharmaceuticals to work on a 6-month pilot program as an extension to their sales force which brought in over $250K to our department. • Built and maintained relationships with over 600 hospital accounts, due to the success of the program, Otsuka agreed to extend the contract by 3 months.

Taught High School Geometry by incorporating various technology in the classroom including ELMO, Promethean, TI-84 Plus, and computer software.Collaborated with colleagues to integrate new activities and allocate effective resources.Design and present comprehensive lesson plans and unique journaling techniques presented to students.Develop unit-based projects that are centered on real-world situations to show students the importance of gaining a solid education and how Math correlates with everyday life.Consistently maintain excellent relations with students, parents, faculty, and administrators.Demonstrated ability to clearly illustrate difficult-to-understand subjects.

•Managed Inside Sales Team to ensure quota is met, product knowledge is understood, and offer assistance to product questions, and help promote team achievement. •Developed a training manual to improve employee training time and increase revenues at a quicker pace. •Advance product knowledge within the industry including: Insurance Pay Rate, Electronic and Paper Remittance Data, Claim NCPDP 5.1 file format, Prescription Editing, Reconciliation programs, Post Editing, DME Billing, and Claim Adjudication. •Previously worked closely with many Drug Wholesale Consultants, including Cardinal Health, AmerisourceBergen, HD Smith, and McKesson. Promoting strategic programs that will enhance profitability, improve efficiency, and reduce submission errors. •Within 9 months, I was promoted into a Team Lead Role where I was able to train customers and sales representatives in product knowledge and procedures. •Achieve Monthly, Quarterly, and Annual quota promoting Emdeon products to independent pharmacies and small chains. •Managed over 1,000 Leads, Tasks, and Accounts •Cold call on prospecting independent pharmacies to help promote Emdeon Products. •Provide online training and product demos to ensure that each customer is satisfied with their purchase.

As an Inside Sales Representative, core achievements include: • Within 9 months, promoted to Team Lead where developed and implemented cross training material for all new hires to improve employee training time and increase revenue quicker. • Advanced product knowledge within the industry including: Electronic and Paper Remittance Data, Pre- and Post-Edit, Reconciliation and Claim adjudication programs, claim switching and electronic prescribing.• Honored with receiving Outstanding Achievement Awards for FY09 Qtr. 1-4 and FY10 Qtr. 1-2. • Proven track record with cold calling customers by exceeding yearly growth goals • Achieved FY09 sales goal by 103% of Annual Sales Quota selling $506K in New Revenue. • Achieved FY10 (Qtr. 1 & 2) sales goal by 140% of Quarterly Sales Quota selling $250K in New Revenue. • Managed relationships with wholesaler sales representatives to leverage partnerships by promoting strategic programs that will enhance profitability, improve efficiency and reduce submission errors.

• Responsible for cash/checking deposits, processing loan payments, opening accounts, getting direct deposits accounts activate atm/debit cards. • Cash handling, customer service, balance drawer, petty cash, and place orders for inventory. • Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers. • Initially hired as entry-level teller; promoted to loan operations due to accuracy, speed, and skills. • Cross sell Bank products to ensure customer satisfaction. • Approved personal loans, calculated debit to income ratio, built and organized loan paperwork. • Developed key relationships with customers to ensure company growth.