Michelle Seaman Email and Phone Number
Client Services leader with over 10 years of success in delivering first-in-class service for high-value client portfolios in the Insurance, Asset Management, and Mutual Fund industries. Highly effective communicator and relationship builder whose contributions to excellence help secure additional business and market share. Select Highlights:► Client Services – Loyal client advocate who ensures outstanding execution of daily client operations in asset servicing, including income processing, corporate actions, and trade settlements in US and Global Markets.► Compliance – Expert in directing Know Your Customer procedures, risk avoidance, and regulatory compliance for a custodian of global assets. ► Subject Matter Expert – Work directly with client operations and executive teams to achieve service excellence and maximize opportunities to service incremental client assets/functions. ► Cross-Functional Partnership – Facilitate service alignment between business organizations including, but not limited to: Asset Servicing, Corporate Trust, Accounting, Financial Reporting, Technology, Broker Dealer Services, Capital Markets, and Treasury Services. ► Process Improvement – Strong collaborator who drives operational and service effectiveness across business lines. Expertise in facilitating the documentation and sharing of best practices. To learn more about my work and my commitment to service excellence, please connect with me via LinkedIn or you may reach me directly at ✉ mpseaman6@gmail.com
Citi
View- Website:
- citigroup.com
- Employees:
- 201877
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Senior Vice PresidentCiti Mar 2018 - PresentTampa/St. Petersburg, Florida AreaHead of North American Client Delivery
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Vice President, Service DirectorThe Bank Of New York Mellon Oct 2012 - Mar 2018Syracuse, New York AreaWith a 230 year history, BNY Mellon is one of the longest-lasting financial institutions in the world. BNY Mellon provides a comprehensive range of financial services to a global diversity of clients. Chosen to provide platinum-level service support to high-value clients in the global insurance industry. Conduct periodic relationship reviews with clients. Direct new client onboarding, contract negotiation, manage Know Your Customer (KYC) compliance, and secure executive sign-off on… Show more With a 230 year history, BNY Mellon is one of the longest-lasting financial institutions in the world. BNY Mellon provides a comprehensive range of financial services to a global diversity of clients. Chosen to provide platinum-level service support to high-value clients in the global insurance industry. Conduct periodic relationship reviews with clients. Direct new client onboarding, contract negotiation, manage Know Your Customer (KYC) compliance, and secure executive sign-off on customized service offerings.• Manage relationships with client leadership and serve as Subject Matter Expert in onsite and remote client presentations. • Primary Point of Contact for client questions regarding the asset servicing life cycle including income processing, corporate actions, and trade settlement in US and Global Markets. Show less
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Vice President, Client Service ManagerThe Bank Of New York Mellon Dec 2010 - Oct 2012Syracuse, New York AreaManaged services for a portfolio of global insurance companies. Oversaw client onboarding, KYC, account opening, and ongoing client satisfaction. • Member of a relationship team that secured additional Assets under Custody from a key client, in part due to the outstanding service delivered by BNY Mellon. • Led project to seamlessly convert client base of insurance segment clients to our strategic global platform without any disruption in service to clients.
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Vice President, Team LeaderThe Bank Of New York Mellon Jan 2006 - Dec 2010Hired to manage a team accountable for the day-to-day servicing of over 50 global insurance companies. Directed all administrative, operational, and human resource aspects of the unit in order to effectively deliver excellent service levels. • Active member of the Process Improvement Plan committee that facilitated the sharing of best practices between Service Representatives. • Created standardized client templates that improved cross-department communication.
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Customer Response Manager - Small Business MarketsAt&T Mar 2002 - Mar 2005Promoted to manage an inbound group of 10 Customer Sales and Service Specialists (CSSS) selling long distance phone service and data services to small and mid-sized businesses across the United States. Trained, coached, and mentored individual team members to greatest potential to ensure client satisfaction and achievements of the team’s monthly sales goals. • Active member of the Process Improvement Plan committee that delivered improved revenue generation through targeted sales… Show more Promoted to manage an inbound group of 10 Customer Sales and Service Specialists (CSSS) selling long distance phone service and data services to small and mid-sized businesses across the United States. Trained, coached, and mentored individual team members to greatest potential to ensure client satisfaction and achievements of the team’s monthly sales goals. • Active member of the Process Improvement Plan committee that delivered improved revenue generation through targeted sales training. • Multiple year Gold Club Winner awarded to top Sales Managers nationally. Prior Roles at AT&T• Data Sales and Service Specialist - Oct 2000 to Mar 2002• Customer Sales and Service Specialist - Jan 1997 to Oct 2000 Show less
Michelle Seaman Skills
Michelle Seaman Education Details
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The Bank Of New York MellonProfessional Development
Frequently Asked Questions about Michelle Seaman
What company does Michelle Seaman work for?
Michelle Seaman works for Citi
What is Michelle Seaman's role at the current company?
Michelle Seaman's current role is Senior Vice President- Account Management.
What schools did Michelle Seaman attend?
Michelle Seaman attended The Bank Of New York Mellon.
What skills is Michelle Seaman known for?
Michelle Seaman has skills like Global Client Management, Key Account Relationship Building, Client Services, Client Advocacy, Client Relations, Customer Experience, Corporate Actions, Trade Settlements, Service Life Cycle, Income Processing, Client Presentations, Customized Service Offerings.
Who are Michelle Seaman's colleagues?
Michelle Seaman's colleagues are Masharib Kazi, Tess Borbon, Reena Rohilla, Rachel Taylor, Michael Rogerson, Madhur Dani, Candra Putro.
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Michelle Seaman
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