Michelle Seaman Email & Phone Number

Tampa/St. Petersburg, Florida Area

Head of North American Client Delivery

Syracuse, New York Area

With a 230 year history, BNY Mellon is one of the longest-lasting financial institutions in the world. BNY Mellon provides a comprehensive range of financial services to a global diversity of clients. Chosen to provide platinum-level service support to high-value clients in the global insurance industry. Conduct periodic relationship reviews with clients. Direct new client onboarding, contract negotiation, manage Know Your Customer (KYC) compliance, and secure executive sign-off on… Show more With a 230 year history, BNY Mellon is one of the longest-lasting financial institutions in the world. BNY Mellon provides a comprehensive range of financial services to a global diversity of clients. Chosen to provide platinum-level service support to high-value clients in the global insurance industry. Conduct periodic relationship reviews with clients. Direct new client onboarding, contract negotiation, manage Know Your Customer (KYC) compliance, and secure executive sign-off on customized service offerings.• Manage relationships with client leadership and serve as Subject Matter Expert in onsite and remote client presentations. • Primary Point of Contact for client questions regarding the asset servicing life cycle including income processing, corporate actions, and trade settlement in US and Global Markets. Show less

Syracuse, New York Area

Managed services for a portfolio of global insurance companies. Oversaw client onboarding, KYC, account opening, and ongoing client satisfaction. • Member of a relationship team that secured additional Assets under Custody from a key client, in part due to the outstanding service delivered by BNY Mellon. • Led project to seamlessly convert client base of insurance segment clients to our strategic global platform without any disruption in service to clients.

Hired to manage a team accountable for the day-to-day servicing of over 50 global insurance companies. Directed all administrative, operational, and human resource aspects of the unit in order to effectively deliver excellent service levels. • Active member of the Process Improvement Plan committee that facilitated the sharing of best practices between Service Representatives. • Created standardized client templates that improved cross-department communication.

Promoted to manage an inbound group of 10 Customer Sales and Service Specialists (CSSS) selling long distance phone service and data services to small and mid-sized businesses across the United States. Trained, coached, and mentored individual team members to greatest potential to ensure client satisfaction and achievements of the team’s monthly sales goals. • Active member of the Process Improvement Plan committee that delivered improved revenue generation through targeted sales… Show more Promoted to manage an inbound group of 10 Customer Sales and Service Specialists (CSSS) selling long distance phone service and data services to small and mid-sized businesses across the United States. Trained, coached, and mentored individual team members to greatest potential to ensure client satisfaction and achievements of the team’s monthly sales goals. • Active member of the Process Improvement Plan committee that delivered improved revenue generation through targeted sales training. • Multiple year Gold Club Winner awarded to top Sales Managers nationally. Prior Roles at AT&T• Data Sales and Service Specialist - Oct 2000 to Mar 2002• Customer Sales and Service Specialist - Jan 1997 to Oct 2000 Show less