- Prepare weekly work schedules using Excel to best benefit customer needs- Attend weekly conference calls, collaborating with team members on goal implementation leading to more than doubling customer base and exceeding monthly budgeted net profits- Organize and collect daily, weekly, monthly, and quarterly progress reports for improved efficiency, decreased office supply expenses and bad debt expenses- Created Excel spreadsheets for use in collections efforts to increase productivity, efficiency, and better organization resulting in better time management- Recognized for problem solving service to customers and courteous timely responses- www.advanceamerica.net

- Recognized as one of top five of 80 center managers based on increase in customer base, lowering office expenses, and increasing center net profit- Grew customer base from zero to nearly 500 within 3 years of center opening through outside marketing, creating business partnerships, and creating a community reputation of helping those in need- Organized and collected daily, weekly, monthly, and quarterly progress reports in order to better put focus on areas that needed improvement resulting in increased sales and profitability- Researched customer information via 411.com, phone book, reverse directory lookup, and Google to provide contact information to collections department staff- Hired and trained customer service representatives to prepare for advancement to management and leadership positions within the company- http://www.cashamerica.com/cashland.aspx