Drive engagement and education to empower global job seekers, business owners, sales professionals and marketers using LinkedIn to deliver a strong ROI and achieve success.Tackle several pilots and processes alongside Product and Marketing to enhance our product offerings. Host daily, Live Premium and Marketing webinars highlighting features and benefits showcasing the value to LinkedIn members. Participate and lead new hire trainings as needed.FY24-25 Customer Success & Insights Community BuilderFY 2024 Webinar CSAT 106% to goal; Case CSAT 107% to goalFY 2023 ^103% to goal; ^100% to goalFY 2022 Global Support Results AwardQ2 FY21 GCO Results Winner – NAMER & EMEAQ1 FY21 GCO Results Recipient "Our Members Come First"Q1 FY20 GCO Results Winner – NAMER & EMEAVoice of Member"Today was my second LinkedIn webinar this week, Michelle hosted both. Michelle is wonderful, engaging, on point with the agenda, engaging throughout and allowing for final questions at the end. Michelle set a welcoming atmosphere and now I'm more confident managing my profile and I've gained skills to prepare my job search, thanks to the demos and tips Michelle has shared. #exceededmyexpectations"Bravo: Relationships Matter"Michelle is always an optimist and completes tasks with a smile on her face! Recently we have had her flexing into multiple pilots and she stepped up to host multiple webinars in the week. She completed all her tasks, knocked out her cases, and shared wins with the team. Thank you Michelle for being flexible with your time and for delivering an amazing customer experience, even when you have a lot on your plate."

I was honored to be part of a talented team who spearheaded the now Services Marketplace, LinkedIn ProFinder. We focused our efforts on excellent customer service and account management skills, and assisted members who were freelance professionals.We tackled the onboarding and vetting process of professionals, product education, profile review, platform navigation, and support in helping our 'pros' grow their independent businesses. We ensured members established themselves as subject matter experts within their professional field by sharing tips and insight into their LinkedIn profiles. We partnered closely with Product and Marketing on several pilot projects, voicing member feedback to make for a remarkable user experience.Feb 2019 GCO Results Award Recipient "Top of the Charts"Recipient of Growth and Engagement Travel [in] opportunity, June 2017LinkedIn LearningCarpinteria, California USAPeer Recommendation (See Recommendations section) -"I've had the pleasure of working with Michelle for the past 18 months as a Product Engagement Specialist at LinkedIn. She brings such a positive attitude and vibe to our team that she makes coming to work something to look forward to. She also produced and recorded the first prerecorded webinar for our team which was a huge success. She's a huge asset to our team and we are lucky to have her!" -Brian G.

Arbonne, creates personal skincare and wellness products that are crafted with premium botanical ingredients and innovative scientific discovery. Delivering on the Company’s commitment to pure, safe and beneficial products, Arbonne’s personal care and nutrition formulas are vegan certified and adhere to a strict Purity and Safety Ingredient Policy. The HistoryThe idea to provide skin care products unparalleled in quality and effectiveness developed in Switzerland in 1975, when one man, Petter Mørck, together with a group of leading bio-chemists, biologists and herbalists, fulfilled his vision and founded Arbonne.Arbonne's skin care products, based on botanical principles, became a reality in the United States in 1980 and are now shared throughout the world through Arbonne's network of Independent Consultants. Building on these same founding principles, Arbonne's product line has since grown to include both inner and outer health and beauty products that are unparalleled in quality, safety, value, benefits and results!The wonderful thing about Arbonne is that it's not just about great products, it's also about great people. The Arbonne family is made up of thousands of individuals working to make their dreams come true. Through sales incentives and rewards, travel opportunities, a generous SuccessPlan and great products, Arbonne offers a unique opportunity that can help make anyone's vision for the future a reality.

Managed CPG and Pharmaceutical accounts in which advertisers spent nearly $30 million in Q2 2015Quarterly travel for client relationsProvided excellent customer service to over 50 advertisers/agenciesCollaborated with Yahoo Account Directors, Account Managers and Creative Strategists to provide strategic bid and budget optimizations to clients to improve performance on the Yahoo Bing Network and Yahoo Ad ManagerServed as the direct contact for account creations/revisions, insertion orders, billing, invoices, technical troubleshooting, reporting, and account accessQuickly adapted to new systems, platforms, and products both internally and externallyPartnered with the Ad Operations Team in Bangalore, India

Managed CPG/Health & Wellness accounts in which advertisers spent nearly $24 million in 2013Worked closely with various internal teams, namely Account Managers, Account Executives, and Optimization Specialists by managing day-to-day processes implicated in launching, maintaining, and optimizing advertising campaignsResponsible for creative execution and scheduling; oversaw management of demo link test pages for sales engineering and client review/QAMaintained client relationships while handling million dollar sponsorships with complex executionsTeamed-up with Yahoo engineers to troubleshoot when necessary

Supported Yahoo Account Managers and Account Executives on multiple verticals, such as Technology & Telecommunications, Finance, Retail, Education, Travel, and CPG (Consumer Packaged Goods)/Health & WellnessProcessed and responded to RFP’s for designated Sales PersonnelDelegated tasks to internal operations teams and oversaw processes through to completionSolely managed a special project called Brilliant Solutions which provided our AAM/CM Team with workarounds, helpful information, etc. pertaining to our role. This project helped grow our department and the knowledge of each individual.

Assisted the Brand Visual Manager and Brand Experience Manager with signage, marketing, and visual merchandising (window displays, building and creating wall and floor sets, and styling mannequins) for all departments