Michelle Resner Email & Phone Number

California, United States

Point Richmond

As an Administrative Director, I am directing and managing all the administrative functions, such as leading a cross-functional team of four project managers, devising organizational policies, preparing corporate budget, and controlling additional expenses to ensure smooth flow of business operations. I also prepare well-structured, easy-to-view business reports for material presentations that enable senior leadership in making strategic decisions. 🏆 Enhanced customers’ satisfaction by… Show more As an Administrative Director, I am directing and managing all the administrative functions, such as leading a cross-functional team of four project managers, devising organizational policies, preparing corporate budget, and controlling additional expenses to ensure smooth flow of business operations. I also prepare well-structured, easy-to-view business reports for material presentations that enable senior leadership in making strategic decisions. 🏆 Enhanced customers’ satisfaction by overseeing entire project management activities and minimizing operational risks.🏆 Streamlined and simplified overall business operations by creating and executing internal policies and procedures.🏆 Accelerated the employee onboarding process, while hiring professionals for multiple high-dollar projects.🏆 Established, strengthened, and sustained strategic, business-building relationship with key stakeholders, which resulting in administering and completing all the projects within allocated time, budget, and quality standards. Show less

Sausalito, California

Managing the entirety of the after sales process.

San Rafael, California

I HAVE Planned and orchestrated various employee appreciation events, contests, and holiday parties. Formulated an interactive reward program for BDC and Audi Service dependent of regional scores.🏆 Spearheaded the planning, organizing, and operating BDC management functions that optimized customer service functions.🏆 Augmented employees’ satisfaction by designing and executing employees’ reward and compensation plans.🏆 Optimized recruitment and hiring process by arranging… Show more I HAVE Planned and orchestrated various employee appreciation events, contests, and holiday parties. Formulated an interactive reward program for BDC and Audi Service dependent of regional scores.🏆 Spearheaded the planning, organizing, and operating BDC management functions that optimized customer service functions.🏆 Augmented employees’ satisfaction by designing and executing employees’ reward and compensation plans.🏆 Optimized recruitment and hiring process by arranging multiple internal technician job fairs across multiple institutions.🏆 Achieved fast-track consistent promotions from Customer Service Specialist to Service Operations Manager position.🏆 Directed, mentored, motivated, and inspired a team of 15+ highly skilled professionals, while chairing weekly meetings to keep staff engaged with Volkswagen and Audi Customer Satisfaction Scores.🏆 Designed, implemented, and updated new processes and systems for multiple Service Departments, while creating Standard Operating Procedures (SOPs) by working closely with Service Directors and Corporate Offices. Show less

San Rafael Ca

I have directed entire operations of BDC department, such as producing business growth strategies and customer service procedures to meet defined corporate objectives. I also provided tactical directions to HR Director and Recruiters for hiring multiple cross-functional experts.🏆 Navigated overall recruitment processes, such as conducting interviews for potential candidates, negotiating salaries, organizing background screenings, onboarding competent professionals, and producing… Show more I have directed entire operations of BDC department, such as producing business growth strategies and customer service procedures to meet defined corporate objectives. I also provided tactical directions to HR Director and Recruiters for hiring multiple cross-functional experts.🏆 Navigated overall recruitment processes, such as conducting interviews for potential candidates, negotiating salaries, organizing background screenings, onboarding competent professionals, and producing payrolls for achieving desired targets. Show less

San Rafael, Ca

I have ensured the availability and adequate strength of staff members by producing complex staff schedules, while ordering supplies for guests, finalizing complex high-volume transactions, and streamlining entire operations of sales and service departments.🏆 Elevated clients’ experience and guest retention level by delivering exceptional services to high-end clients.🏆 Nominated as an Employee of the Month in May 2018 for delivering excellent performance.🏆 Ranked the VW… Show more I have ensured the availability and adequate strength of staff members by producing complex staff schedules, while ordering supplies for guests, finalizing complex high-volume transactions, and streamlining entire operations of sales and service departments.🏆 Elevated clients’ experience and guest retention level by delivering exceptional services to high-end clients.🏆 Nominated as an Employee of the Month in May 2018 for delivering excellent performance.🏆 Ranked the VW branch as #1 place guest satisfaction in Northern California Region.🏆 Assisted Finance Directors in negotiating, securing, and finalizing large-scale business contracts, while partnering with multiple financial institutions and government departments.🏆 Recorded significant improvement in Customer Satisfaction Index (CSI) by leading multiple strategic initiatives.🏆 Minimized employee turnover and boosted employees’ internal growth by promoting members internally. Show less

Novato, California

I have fully supported and managed the calendaring for two Dental Hygienist. Assisted in general chair side procedures for two Dentist and sterilized equipment. Exposed and processed dental X-rays. Maintained patient records and educated patients on oral health care. Wrote, edited and published content on Social Media Platforms such as Facebook and Instagram. 🏆 Spearheaded Social Media.

San Rafael, California

• Greeting and directing all incoming guest• Preforming Customer Service in a fast pace environment • Identifying efficiently Guest's needs• Scheduling appointments & managing the client check in process• Working in a close knit team environment• Display excellent written and verbal communication • Data entry of the loaner vehicle contracts, prepared weekly reports and managed contract organization• Utilization of general office equipment along with Microsoft… Show more • Greeting and directing all incoming guest• Preforming Customer Service in a fast pace environment • Identifying efficiently Guest's needs• Scheduling appointments & managing the client check in process• Working in a close knit team environment• Display excellent written and verbal communication • Data entry of the loaner vehicle contracts, prepared weekly reports and managed contract organization• Utilization of general office equipment along with Microsoft programs such as Excel, Word and PowerPoint• Punctual attendance and dependable Show less

Pinole, California

Developed a strong foundation in customer service. Excelled performance and enhanced quality of product while working within a team in a fast pace environment.

Bachelor Of Arts - Ba, Human Development

Certificate, Adult And Continuing Education Administration

Activities and Societies: PACE

Certificate, Human Resources Management

Certificate, General Studies

Associate Of Science - As, Dental Assisting/Assistant

Certificate, Dental Assisting/Assistant

Activities and Societies: Class Vice President