Lead Conversation Designer for themed entertainment experiences on Alexa.

Raising the bar on the customer experience for internal communications; act as advisor to business leaders; developing strategies to be deployed and executed by the business. Create plans, goals, and priorities to address pain points; work cross-functionally to understand and support business needs while being an advocate for the customer experience.

Enable customers to discover their favorite music through the power of voice. As manager of the voice programming team, responsible for leading a team that:- Managed editorial calendar for event and holiday-based content- Ensured the right music is properly organized and understood on the back-end, and enabling music fans discover it through multiple channels. - Worked closely with the music programmers to ensure voice-enabled music experiences are relevant and current- Worked with product managers to identify and troubleshoot technical issues- Partnered with Label Relations and artists to create engaging experiences with voice and music- Liaised with cross-functional teams within the Amazon Music PR, marketing, and social to ensure music programming shared out with our customers. - Speaker on two panels (The Power of Voice and Amazon Music Artist Case Study) at the 2019 Music Biz conference in Nashville, TN

Managed team of writers/voice designers developing original content for Alexa. Ran editorial calendar; created guidelines and best practices; and worked cross-functionally with product teams to deliver unique voice experiences with Alexa and Alexa-enabled devices.• Defined strategy for development of Alexa’s personality, and tactics for producing high-quality, engaging customer interactions with Alexa devices. • Helped launch Alexa for Kids by defining content strategy, creating kid-focused original content, and hiring team of writers/voice designers. • In 2018, partnered with Gimlet Media to create original “Call Santa” Alexa voice experience. Wrote scripts, directed talent, and implemented tech to produce interactive holiday-themed voice experience.

As one of the original writers for the Alexa Personality team, developed content, brand, and voice for Amazon Echo and other voice-enabled technologies.

Communications consultancy. Helping businesses share their stories through great content, consistent branding, and solid strategy.- Market research- Business writing; case studies, blog posts- PR and media outreach - Brand development - Business development and partnerships- Marketing materials

Public relations for global email marketing company with over 10 million customers - Placed articles published in New York Times, Inc., Mashable, Forbes, Fast Company and more. - Handled all PR and author appearances for MailChimp's Chief Data Scientist John Foreman. - Initiated and coordinated Seattle speaking tour for John Foreman at Nordstrom, Amazon, Zulily, Microsoft and Seattle Town Hall. Foreman's best-selling data science book Data Smart subsequently broke Amazon's global 1,000 list of top sellers in July of 2014.

Contributing blogger for PopTech, which highlights people and projects helping to shape the future. Cover annual conference in Camden Maine: live-blog presenters and performances, conduct interviews, take photographs and shoot video clips to generate content for website.Was Editor-in-Chief from 2/09-11/10, which involved daily posts as well as managing a team of freelance contributors.