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Accomplished leader and business strategist with a passion for ensuring an exceptional experience that is focused on both customers and employees who understand the organizational culture, business model and the brand's value proposition. Known for designing and activating effective CX strategies while leveraging a strong background of leading a full suite of talent management functions that drive best in class employee experiences. Recognized for exceptional strengths in organizational development and effectiveness, leadership development, executive coaching, employee engagement, performance management, succession planning, change management and total rewards. Acknowledged as an outstanding strategic business partner with strong relationship development, communication and management skills implemented across diverse industries. Polished executive coach with proven ability to develop, align, and motivate team members to perform at peak levels and build capability, both individually and at the organizational level.
Renasant Bank
View- Website:
- renasantbank.com
- Employees:
- 1999
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Chief Experience OfficerRenasant BankAtlanta, Ga, Us
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Board MemberFellowship Of Christian Athletes At University Of Georgia Sep 2024 - Present
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Board MemberGirl Scouts Of Historic Georgia Jul 2024 - PresentLizella, Ga, Us -
Chief Experience OfficerRenasant Bank Jul 2021 - PresentTupelo, Ms, UsAccountable for integrating customer and employee experience across the organization and aligning all employees to a common purpose. Continuously evaluates business practices, methods and strategies to enhance customer interactions while driving a high level of engagement, efficiency and profitability. Leads organizational development including facilitating the development, management and execution of corporate initiatives that build capability. Responsible for internal communications, leader development, learning, succession management and initiatives that reinforce organizational culture including a consistent commitment to service excellence by integrating internal and external CX and satisfaction into business decisions, customer interactions, engagement routines and core responsibilities.
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Senior Vice President, Organizational DevelopmentRenasant Bank Sep 2018 - Jun 2021Tupelo, Ms, UsBrandBank is now Renasant Bank
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Chief Human Resources OfficerBrandbank (Ga) Feb 2016 - Sep 2018Lawrenceville, Georgia, UsDeveloped and executed the bank's people strategy in support of the overall business plan and strategic direction of the organization, including areas of succession planning, talent management, change management, organizational and performance management, learning and development, executive compensation and overall total rewards. Functioned as a strategic business advisor as part of the executive leadership team regarding key organizational, business and management issues. Set the tone and nurtured a collaborative and highly engaged workforce with a strong focus on organizational culture. -
Director Of Human ResourcesHorizon Software International, Llc. Sep 2013 - Feb 2016Duluth, Ga, UsLed the development and implementation of key business strategies focused on creating a high performance culture. Leadership portfolio included responsibility for all aspects of talent management including recruiting, leadership development, performance management, learning & development, total rewards, coaching, employee engagement, employment practices and legal compliance. Served as a key business partner, executive coach and internal consultant to the senior management team to drive performance, accountability and communication, enhance the overall employee experience and build capability at all levels in the company. -
Organizational Effectiveness/Talent Management ConsultantLewis James Professional Nov 2012 - Sep 2013Atlanta, Ga, UsWorked closely with business executives in large companies to build and implement a variety of initiatives including organizational design, workforce planning, leadership development, change management, strategic planning and coaching. Provided strategic leadership for development and delivery of business improvements that build capability as well as promote organizational effectiveness and enhance communication, collaboration and teammate engagement across various divisions and at the enterprise-level. -
Executive Director, Human ResourcesWolverton & Associates, Inc. 2007 - 2012Partnered with CEO and COO in the development and implementation of strategies and initiatives that addressed business needs with complete responsibility for all human resource and marketing functions, including talent management, total rewards, learning and development. Fostered a goal-driven culture that emphasized high performance, accountability, growth and development. Designed and led integrated talent management strategy to include assessment, selection, performance management, leadership development and succession planning to calibrate and develop talent to support attainment of goals. Provided executive coaching to CEO and other key leaders in organization.
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Executive Director, Human ResourcesTurner Broadcasting 2003 - 2007Atlanta, Georgia, UsPartnered directly with CFO and other corporate executives in the creation, development, and implementation of major initiatives to build individual and organizational capability across multiple lines of business: Finance & Accounting; Sales, Marketing, and Research; Credit & Collections; Risk Management; Strategic Sourcing; Supplier Diversity; Legal; Business Improvement; Business Continuity Planning; Retail; and Print & Media Resources. Led various HR, talent management and change initiatives such as reorganization of Atlanta Braves baseball franchise, including consolidating sales, marketing, public relations, and community relations functions. Created and implemented company-wide career development programs that included job analysis, design and rationalization for positions across divisions. Responsible for various leadership development initiatives including providing executive coaching to a large number of executives across the business. -
Senior Vice President, Human ResourcesRegions Financial Corporation 1993 - 2003Birmingham, Alabama, UsPartnered directly with Regional President, Group Bank Presidents, Group VPs and other executives with complete responsibility for all human resource activities, including organizational development, organizational effectiveness, talent management, and learning and development in a 4-state region with 3500 employees and $9.5 billion in assets. Managed diverse staff ranging from 26 to 50 team members and worked with all lines of business in the development of key business objectives to manage talent, increase sales, and build organizational capability. Designed and conducted leadership university that provided top-level executives with leadership development, team building, and relationship management skills across the entire organization. Also developed and implemented a number of other learning and development strategies to improve performance, increase revenues, and provide managers with leadership skills.
Michelle Rivers Skills
Michelle Rivers Education Details
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University Of Georgia - Terry College Of BusinessGeneral
Frequently Asked Questions about Michelle Rivers
What company does Michelle Rivers work for?
Michelle Rivers works for Renasant Bank
What is Michelle Rivers's role at the current company?
Michelle Rivers's current role is Chief Experience Officer.
What is Michelle Rivers's email address?
Michelle Rivers's email address is mr****@****ank.com
What is Michelle Rivers's direct phone number?
Michelle Rivers's direct phone number is +177096*****
What schools did Michelle Rivers attend?
Michelle Rivers attended University Of Georgia - Terry College Of Business.
What skills is Michelle Rivers known for?
Michelle Rivers has skills like Talent Management, Succession Planning, Human Resources, Leadership, Organizational Development, Strategy, Workforce Planning, Employee Relations, Strategic Planning, Performance Management, Recruiting, Team Building.
Who are Michelle Rivers's colleagues?
Michelle Rivers's colleagues are Starling Crabtree, Molly Dargan, Patti Robinette, Carol Weaver, Mara Ceko, Libby Oswalt, Anna Vanderford.
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