Michelle Meloy Email & Phone Number

Carmel, Indiana

As an Implementation Analyst, I assist clients through the PolicyStat Saas application onboarding process. Implementation onboarding includes architecting client systems, conducting weekly client calls, delivering product training via webinars, configuring websites with necessary data, understanding client needs and optimizing product configuration around them, and answering client questions and solving problems.

Indianapolis, Indiana Area

Promoted to lead the ad graphic production and page layout production teams that produced 300+ print directories annually in a deadline driven environment. Demonstrated problem-solving capabilities, time management strength and resource management skills to keep directory production on schedule. • An early adopter to new software, systems and programs that helped team members navigate a six month transition through a major system implementation from a legacy mainframe platform to new PC and web based platforms that involved change management, user acceptance testing, developing user training curriculum, and the implementation of new processes and end user training classes.• A process improvement advocate that sponsored a company led process improvement workshop resulting in system and process efficiencies across the Operations and Sales teams.• End User Trainer that led a project that involved the closure of our local US office and the transition of all jobs to a new internal team in Canada and an offshore vendor partner in India during a peak production time. The training project involved a 6 month transitional timeline that involved the creation of a training plan and training curriculum that covered company products, multiple software applications and process procedures. Training classes were presented online and onsite in India and Canada. This project involved a strong use of resource allocation management, change management skills, and the effective management of aggressive and ever changing timelines. • A trusted partner to the IT team that could give advice and guidance on improving current technology use as well as provide detailed requirements for end user needs.

Indianapolis, Indiana Area

Held various positions during my tenure at Volt.Operations ManagerLed various operations teams in the Indianapolis office that produced print ads/pages for annual print directories for multiple customers and the daily newspaper ad production team. Leadership repeatedly selected the Indianapolis operations teams for new projects.Business AnalystJoined the BA team after acquiring extensive working knowledge of company systems and software. Acted as a liaison between the customer and the programming staff for customer specific software requirements. Tested software developed for specific customer needs and for internal use.Ad Production TrainerRecruited by the Operations Manager to train new and existing employees on company developed ad graphics program and ad production system.Computer Room SupervisorSupervised the computer staff in the production of printer ready pages for customer white pages.ProgrammerHired to integrate various telephone company data formats into one common data format to be published in the Indiana Bell white page directories.