Michelle Meredith Email & Phone Number

Greater New York City Area

Manage stock levels, delivery times and transport costsLiaise and negotiate with customers and suppliersInterface and coordinate with all required UK based corporate and line departmentsHandle packing and shipping of good with a strong focus on product care, cost efficiency and timely delivery. Process RMA (Return Merchandise Authorizations) workflow and warranty return logistics with suppliers and customersDevelop risk management programs to ensure continuity of supply in emergency scenariosCollaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, finance, and technical support / customer serviceResearch, Recommend and Propose improvements to optimize inventory control procedures, to promote Standards in Operational Processes, and deliver world class client serviceEnsure product stock is adequate for all distribution channels and can cover direct demand from customers, monitor critical spares inventory stock levels and adjust as requiredDevelop and Propose suggested Reorder Points for key componentsComplete all acquisition requests in accordance with Company policies and proceduresInspect the levels of business supplies and raw material to identify shortages

Flushing, New York

Lake Success, Ny

Facilitating all outgoing freight to customers by communicating with 3rd party warehouses:• Setting up transportation for orders through 3rd party logistics companies, and providing the most cost efficient service possible while maintaining high customer service levels. • Negotiate rates with less-than-truckload and truckload carriers• Ensure that customer orders are released correctly through EDI• Trouble shoot problems with warehouse management systems• Manage work orders with third party warehouses from creation to completion• Tracking and completion of domestic purchases and work orders• Manage incoming product transfers, returns & domestic PO’s• Coordinating processing of claims on shortages and damages with freight forwarders• Bills of lading and packing lists are filed accurately for retrieval• Heavy interaction with the sales force and customer base

Roche Bobois

Coordinated logistics for freight forwarding from Europe as well as domestic and international deliveries:• Supervised and entered inventory from origins in various European factories through US Customs until final delivery to client including correspondence with factories at various stages of production; supervised offloading of containers • Request, evaluate and approve quotes from freight forwarders• Ensured that goods were shipped in a timely manner through various freight forwarders • Prepared paperwork ensuring that goods cleared US Customs promptly with minimal delay• Managed the daily schedule for various delivery teams and technicians including contacting clients, arranging routes and coordinating arrangements with buildings; supervised loading of delivery trucks• Coordinated logistics details for special events, including trade shows and promotional eventsCustomer Service:• Acted as a liaison between the sales team and clients to establish availability and disposition of inventory• Worked directly with clients to arrange deliveries and solve any service issues relating to delivery or after sales service• Trained Customer service team on company procedures and processesMaintained the efficient operation of office facilities: • Coordinated with building management and outside contractors for repair and maintenance• Office management tasks such as filing and organizing, supplies ordering, calendar management• Assisted clients with service issues ranging from delivery to order status and after sales service • Invoice approval and processing• Trained new employees on software and company processes

• Oversaw/maintained internal databases and archives for a multinational investigation; managed data process and document preparation; provided assistance to investigators in finding documents relevant to their inquiry; provided any auxiliary assistance that was needed by the investigators in the production of reports, assisting in interviews, etc.• Provided general office assistance such as data entry, filing, typing, answering phones, ordering supplies• Assisted in the collection, storage and internal accessibility of documents pertaining to the investigation