Michelle Brown Email & Phone Number

Grand Rapids, Michigan, United States

Founded and built Good Dog GR into a thriving, high-performance business with over $475,000 in EBITA, leading brand development, financial strategy, and operational infrastructure. Ensured seamless execution of day-to-day operations, managed staff performance, handled customer service, and drove profitability. Leadership in hiring, training, marketing, and financial oversight transformed Good Dog GR into a leading pet care service provider with a loyal clientele of 3,600+.• Led a team of 15+ employees, managing all aspects of operations, including payroll, scheduling, and training, while maintaining high employee morale and efficient shifts.• Surpassed first-year revenue goals with a net profit of $122,000, driven by a strong digital marketing strategy and cutting-edge operational tools like Gingr CRM and QuickBooks.• Developed and maintained operating procedures, ensuring safety, compliance, and superior client service while managing business budgets, insurance, and regulatory needs.

Rockford, Michigan, United States

Transformed a $1.4M veterinary clinic by modernizing clinic design, expanding service offerings, transitioning to digital systems, and optimizing inventory, significantly improving client satisfaction and operational efficiency. Led team restructuring efforts, reducing staff turnover to under 3%, and implemented strategic financial management, marketing, and community engagement initiatives to drive growth and enhance the clinic's reputation.• Reduced staff turnover to under 3% by leading recruitment, training, and developing salary and benefits frameworks.• Spearheaded financial management, including budgeting, tax filings, and reporting, ensuring robust financial health and enabling data-driven decisions.• Enhanced client retention and community engagement through digital marketing, social media strategies, and participation in local events.

West Michigan, Indiana And Wisconsin

Established and executed sales strategies that effectively presented a solid business case to prospects by leveraging competitive intelligence to best position Dayforce. Assigned geography included mid-market (300-1,500 employees) companies in untapped West Michigan and Indiana. Built a $3M pipeline within the first six months and closed multiple deals to shatter the first-year quota.• Attained sales quota by creating and executing a business plan to exceed revenue goals, expand the company’s value, and create new business opportunities. Consistently scheduled and ran 8-10 first calls per month.• Developed mutually beneficial relationships with C-suite and other key decision-makers and influencers by leveraging knowledge of prospects’ businesses and industries.• Maintained accurate and timely customer, pipeline, and forecast data in Salesforce.com. Completed HCM certifications and was voted class MVP in Corporate Visions Situational Sales Negotiation training.

Orlando, Fl

Responsible for selling Empower’s comprehensive HCM suite of products and services, including payroll and payroll tax outsourcing, workforce management, and human capital management solutions in a multistate territory: Illinois, Michigan, and Wisconsin. Built a $1.8M pipeline in the first three and a half months and secured two new clients, totaling $492K in revenue, reaching 82% of the $600K annual quota.• Generated and quarterbacked 3-4 net new weekly sales appointments with a collaborative team of solutions architects and operations SMEs to understand customer requirements.• Participated in weekly large deal reviews with the CEO and VP of Marketing and Sales. Attended trade shows and led seminars to promote products.• Highly proficient with updating and maintaining CRM systems to document all activities, forecasts, and KPI data. Over eight years of experience with Salesforce.com.(Empower Software was purchased by UKG in January 2016.)

Lincolnshire, Illinois, United States

Partnered with senior-level Human Resources leaders to design and develop comprehensive executive and broad-based compensation solutions for U.S. clients. These solutions enhanced corporate performance, supported enterprise strategy, and maintained a competitive edge to attract, retain, and motivate talent through solid business understanding, technical sophistication, and unparalleled global data resources.• Prospected, qualified leads, and gained new business, primarily from Fortune 1000 companies. Accountable for 40 daily action calls, 8 weekly conference presentations, and managing 50 client accounts. Consistently met and exceeded quarterly and annual sales revenue goals.• Monthly top performer and team lead. Spearheaded training for new recruits.• Forged strong partnerships with both clients and internal referral partners, creating over $1.5 million in new business opportunities.

Chicago, Il

Helped companies achieve greater efficiencies and reduce costs in managing both on-site and mobile workforces by implementing a single-source Human Capital Management (HCM) cloud technology solution. This included talent management, HR management, benefits administration, time and attendance tracking, payroll, and business process outsourcing (BPO), all delivered with top-tier service and support.• Promoted to up-market client district manager in year two after surpassing first-year quota by 126% as a mid-market hunter.• Surpassed weekly activity goals, generating 3-5 net new appointments, completing 6-8 on-site calls, and managing 140+ accounts while building relationships with C-level executives and other professionals.• Led team in crafting and executing monthly marketing campaigns and conducted strategic canvassing and whiteboarding sessions with partners.

Denver, Colorado, United States

Sold best-in-class solutions that improved clients' business operations, including online payroll, mobile technology, reporting features, HR management, employee benefits, and 401(k) administration. Drove growth by actively pursuing underdeveloped territories, building a referral network, and consistently exceeding targets.• Generated over $1.1 million in revenue for a Fortune 500 company by growing two underdeveloped territories.• Built a referral network by earning the trust of 100 business professionals, conducting 8 onsite presentations per week, and visiting 15 referral sources daily.• Achieved 155% of quota with a 45% close ratio; recognized as Rookie of the Year with the highest score on a job-dependent exam

Rockford, Michigan, United States

Rockford, Michigan, United States

Bachelor Of Business Administration And Communications

Associate Of Liberal Arts

Liberal Arts