• Optimize quality control, packaging and delivery operations teams to best fulfill all digital media orders for major studios and web portals; studios include Sony, Warner Bros, Fox, Disney, MGM, Lionsgate and portals include Apple, Google, Netflix, Amazon, Hulu.• Strategize with internal teams and various Deluxe facilities to meet high volume demands while maintaining a high quality product as required by clients and content recipients. • Deluxe global contact for Apple representatives for film, episodic and iTunes Extras as well as the internal point-person for iTunes communication, onboarding and troubleshooting. • Package metadata focused for development of XML or XLS creation tools and validation; work closely with clients and portals for spec requirements and testing as well as manage spec release and launch projects. • Provide weekly and monthly metrics for tracking volumes of workload as well as the tracking of external and internal rejections.• Manage and develop staff of 40 including hiring, discipline and promoting team members.• Netflix “Preferred” vendor and iTunes “Direct” achieved since joining the Deluxe team.

• Oversaw metadata departments comprised of the creation of metadata for various platforms and the quality control of metadata and packaging.• Metadata contact for iTunes Film QC pathway; work closely with Apple representatives to enforce required specifications.• Managed current staff of 30 operators.• Consulted on metadata and packaging related requirements for client service staff and other digital media departments.• Coordinated with clients for metadata fulfillment and approvals.• Conducted onboarding steps to establish workflows for new clients and digital platforms.• Expanded metadata department of 10 operators into two departments staffed with 30 operators over 1 year; including the establishment of a Packaging team for metadata creation.

• Managed delivery operations for multiple Studio clients requiring delivery of digital content to numerous content providers.• Hired and maintained staff of 20 packaging and delivery operators with continuous training for new client specifications.• Coordinated between Client Services, Encoding, Transcoding, QC departments to facilitate orders for delivery. • Oversaw packaging and deliveries specifically for Apple including metadata, file requirements and quality assurance.• Communicated with clients directly for the onboarding of new providers, for metadata approval and troubleshooting delivery issues.• Interfaced with new clients to document and implement their metadata and delivery specifications.• Involved with development and improvements of workflow and proprietary software.

• Oversaw all aspects of digital media production including graphic design, video and audio compression, DVD authoring for NTSC and PAL video and interactive DVD game releases; Clients include Genius Products, MTV/VH1, Leapfrog Enterprises, HBO, CBS, and others.• Communicated client and authoring facility technical specifications to design staff.• Prioritized daily schedule for design and production staff. • Established scheduling, budgets, communication plan, risk management, and resource planning for successful execution of project deliverables.

• Oversaw all aspects of international menu design production for studios including Disney, Miramax, 20th Century Fox, and others. • Communicated client and authoring facility technical specifications to design staff.• Proofed design and content to ensure clients’ expectations were met.• Planned production schedule for upcoming months for design and production staff of 20 people. • Collaborated with Operations, Production, and Sales staff to pitch project ideas to new and existing clients.• Planned and oversaw design production for high profile projects such as The Simpsons for 20th Century Fox and Gracie Films.

• Oversaw all aspects of digital media production including DVD menu design, video and audio compression, DVD authoring for both NTSC and PAL formats; Clients have included Disney, Miramax, Leapfrog Enterprises, Criterion Collection, and others.• Managed production of 15 - 20 projects monthly from design conception through DVD authoring.• Prioritized daily schedule for design and production staff. • Established scheduling, budgets, communication plan, risk management, and resource planning for successful execution of project deliverables.

• Oversaw domestic and international theatrical DVD menu design for studios and corporate accounts including Disney, Warner Bros., MGM, Lexus, Mazda, City of Pasadena, etc. • Managed production of 10 - 15 projects monthly from design conception to shipment to the various DVD authoring facilities. • Communicated client and authoring facility technical specifications to design staff.• Proofed the design and content to ensure the quality to the client’s expectations.• Prioritized daily design schedule for design and production staff. • Contributed to business development by preparing cost proposals and assisting with pitches for prospective clients.

• Managed daily operation of post production facility including edit/audio bay scheduling, tape library, staffing, and planning of anticipated work flow.• Resolved daily facility, staffing, and equipment issues. • Established operational procedures for creative and technical staffs, which successfully allowed the creation and feeding of over 1000 promos monthly to the master control in Houston, Texas. • Supervised department accountant and billing for operations and campaign budgets.• Scheduled and negotiated rates with agencies for voice-over talent.• Planned and facilitated office expansion moves (new hires, office moves, etc).• Arranged transmission feeds via Pacific Bell or VYVX to our master control facility in Houston, Texas.• Room produced in linear, non-linear edit, and audio sessions for special projects (i.e. cross channel promotion, presentation reels, agency campaign toolkits).• Liaison for department with Fox Sports Marketing, Legal, Human Resources, Traffic, MIS, and 22 Regional Offices as well as main contact to outside vendors.