Michelle Just Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Assist customers and Field representatives with inquiries via phone or email providing accurate information and solutions in a timely manner. Identify and resolve customer issues efficiently, escalating complex problems to appropriate departments as needed. Maintain an in-depth understanding of our products and services to provide informed assistance customers and Field representatives. Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies. Gather and report customer feedback to help improve products and services and enhance customer experience. Work closely with other team members and departments to address customer needs and resolve issues effectively. Participate in training sessions and stay updated on product changes to improve personal skills and knowledge.

Brea, California, United States

Receive client calls for order processing, tracking, trouble-shooting, and overall order management. Respond to high volume of calls in a timely manner. Maintain effective communication with clients to ensure accurate billing and shipment of products. Analyze, review, and process client requests for return authorization and credits. Participate in specific offline projects and daily operational activities. Present in Daily management meeting weekly trends in service levels and customer service experience. Part of the peer review team to help with team call audits ensuring customer satisfaction. Apply Legendary Service and Effortless Experience skills built from training for customer relationship management.

Irvine, California, United States

Accession specimen in CAP and CLIA certified lab. Identify issues that may affect the quality of test results and report to the appropriate representative for prompt resolution. Work with Client Services to resolve missing information cases, data discrepancies and any other issues related to sample processing using Jira and Salesforce platforms. Maintain strict standards of quality and assist with QC and QA activities. Assist with general upkeep of the laboratory. Ship and receive incoming and outgoing patient specimens and supplies working with third party vendors and cross-functional teams as needed.

United States

Processed and incubated COVID-19 specimen. Utilized LABDAQ and LabNexus platforms for patient data entry and sample labeling. Identified discrepancies with specimen information and resolved them. Communicated with client services on specimen inconsistencies. Prepared and accessioned toxicology and blood specimen for testing. Acting shift back-up lead when shift lead was absent. Trained other team members as needed to help aid shift leads.

Anaheim, California, United States

Processed transactions, exchanges, and refunds. Confidently and proactively helped resolve issues for customers and can balance a number of customers in a busy retail environment. Achieved daily goals as established by management. Responsible for the execution of operational activities and protecting Company assets through exceptional customer service. Met customer’s needs by assisting with locating merchandise, informing customers of promotions and revisiting frequently to ensure a positive shopping experience. Executed replenishment process, recovered, and cleaned the sales floor to company standard. Established and maintained customer focus throughout their shopping experience.Completed merchandise floor sets according to visual standards and directives.

Yorba Linda, California, United States

Was delegated managerial functions as needed. Trained incoming crew members how to work effectively and efficiently in a new work environment. Provided excellent customer care and provided conflict resolution. Properly recorded, prepared, and delivered meal orders in a fast-paced, high stress work environment.

Associate'S Degree, Pre-Nursing Studies

Gained educational background in Microbiology, Physiology, and Anatomy.

Cna, Nursing Science

Obtained CNA license to help aid in further education in medical background

High School Diploma

Activities and Societies: Choir