Michelle R. Email & Phone Number

Dallas, Texas, United States

Oversees day to day operations and delegates tasks to be completed by the end of day.Monitor team performance and provide training and coaching to team members.Audits document processing by team members to ensure accuracy as to client standards.Update files with the latest indication of Bankruptcy.Sort mail such as returned letters, adjustments, bills, orders, and payments on a daily basis.Answer phone calls and redirect them when necessary.Regularly operated copy machine, printer, paper shredder and other office appliances.

Dallas, Texas

As an RMA (Return Merchandise Authorization) Coordinator, my role involved managing the process of returning and replacing defective or unwanted products for customers. I acted as a liaison between customers, the sales team, and the warehouse, facilitating the smooth handling of product returns. My responsibilities included verifying warranty information, ensuring proper documentation, coordinating shipping logistics, and tracking the status of returned items. Attention to detail and communication skills contribute to a positive customer experience while efficiently managing the return process and maintaining accurate records.

Associate'S Degree, Legal Assistant/Paralegal

Associate Of Science - As, Science