Michelle Rusk Email & Phone Number

Carmel, Indiana, United States

Manages all marketing and communication functions for B2B company. Performs market research and drives marketing initiatives. Manages multiple projects effectively and adapts to new responsibilities.• Designs SEO-optimized websites, develops strategic branding, and creates professional graphics.• Develops email campaigns with SendGrid for wholesale customers resulting in consistent increases of monthly revenues.• Manages customer databases and updates information regularly.• Communicates with clients and addresses inquiries.• Creates professional quality photography and videography content.

San Marcos, Guatemala

Planned and produced daily events at a retreat center in Guatemala. Managed a team of 20 and delegated tasks. Prepared and distributed event schedules, production sheets, community calendars, and revenue reports. Executed every detail of event production with attendances up to 300 people. • Achieved record high event revenues in the operational history of Eagle’s Nest. • Communicated daily with hundreds of contributors on Discord and Hubspot digital platforms.• Trained employees and created an Event Coordination Training Manual.• Led weekly team meetings and reviewed upcoming schedules. • Performed budget management and ensured expenses were within perimeters.• Met with potential clients and negotiated contracts.• Managed Eagle’s Nest Instagram (17k followers) and Facebook (16k followers), created engaging content, and designed digital graphics.

Indianapolis, Indiana & Chicago, Illinois

Performed all aspects of small business management that included marketing, sales, and customer service. Followed strict guidelines for safety and sanitation. • Established long-term customer relationships with several lasting 5+ years.• Built rapport with customers and educate them about premium products and services.• Planned and managed events related to wedding parties and fashion shows.

Chicago, Illinois

Provided outstanding customer service at a high volume restaurant. Proven ability to upsell and deliver outstanding guest service. Listened carefully and ask questions to clarify each customer’s order. Tracked spending at parties to ensure budgets are met, and confer with clients if budgets need to change. Resolved service issues in a calm, professional manner. • Selected to train new employees.• Developed an understanding of consumer behaviors and products.• Demonstrated a strong work ethic by going to school and working full time.

Indianapolis, Indiana & Chicago, Illinois

Performed sales and customer service roles at a clothing boutique. Trained staff to sell new products. Analyzed sales data to plan daily goals and assignments. Communicated effectively with staff and customers from diverse backgrounds. • Demonstrated leadership in supervising business operations and training staff.• Consistently met or exceeded daily sales goals. • Developed marketing skills in setting up floor and window displays.

Bachelor Of Arts - Ba, Business Sustainability

Bachelor Of Arts - Ba, Global Health