Michelle Rusk Email & Phone Number

Carmel, Indiana, United States

• Manages all marketing and communication functions for B2B company. Performs market research and drives marketing initiatives. Manages multiple projects effectively and adapts to new responsibilities.
• Designs SEO-optimized websites, develops strategic branding, and creates professional graphics.
• Develops email campaigns with SendGrid for wholesale customers resulting in consistent increases of monthly revenues.
• Manages customer databases and updates information regularly.
• Communicates with clients and addresses inquiries.
• Creates professional quality photography and videography content.

San Marcos, Guatemala

• Planned and produced daily events at a retreat center in Guatemala. Managed a team of 20 and delegated tasks. Prepared and distributed event schedules, production sheets, community calendars, and revenue reports..
• Achieved record high event revenues in the operational history of Eagle’s Nest.
• Communicated daily with hundreds of contributors on Discord and Hubspot digital platforms.
• Trained employees and created an Event Coordination Training Manual.
• Led weekly team meetings and reviewed upcoming schedules.
• Performed budget management and ensured expenses were within perimeters.

Indianapolis, Indiana & Chicago, Illinois

• Performed all aspects of small business management that included marketing, sales, and customer service. Followed strict guidelines for safety and sanitation.
• Established long-term customer relationships with several lasting 5+ years.
• Built rapport with customers and educate them about premium products and services.
• Planned and managed events related to wedding parties and fashion shows.

Chicago, Illinois

• Provided outstanding customer service at a high volume restaurant. Proven ability to upsell and deliver outstanding guest service. Listened carefully and ask questions to clarify each customer’s order. Tracked spending.
• Selected to train new employees.
• Developed an understanding of consumer behaviors and products.
• Demonstrated a strong work ethic by going to school and working full time.

Indianapolis, Indiana & Chicago, Illinois

• Performed sales and customer service roles at a clothing boutique. Trained staff to sell new products. Analyzed sales data to plan daily goals and assignments. Communicated effectively with staff and customers from.
• Demonstrated leadership in supervising business operations and training staff.
• Consistently met or exceeded daily sales goals.
• Developed marketing skills in setting up floor and window displays.

Bachelor Of Arts - Ba, Business Sustainability

Bachelor Of Arts - Ba, Global Health