Infrastructure Engagement Partner• Manage Technology Infrastructure’s (TI) relationship with the senior members of Technology Chief Operating Office (TCOO) organization and provide strategic direction. • Function proactively as the primary point of contact and the voice of the client for infrastructure needs and applying understanding of cross-functional business strategic direction and leadership skills to address related opportunities and challenges. • Demonstrated foundational knowledge of the WF financial management model through cost recovery in partnership with Technology Infrastructure (TI) Finance and participating in product pricing model.• Demonstrated strong analytical insights by evaluating information from dashboards and reports to drive desired actions.• Partnered to deliver and leverage short and longer-term forward-looking models across CIO area to maximize transparency and drive efficiency planning in the consumption of TI products and services.• Applied effective communication strategies to successfully navigate change while aligning organizational, team, and individual needs to ensure balance. • Conducted bi-annual roadmap review sessions to demonstrate alignment to TI Product Operating model through our partnerships and message delivery. • Established regular routines to share with CIOs and their leadership teams. Worked with Product Owners and Managers to address thematic issues and contribute to resolution.• Set risk management guidelines and partnered with stakeholders to implement key risk initiatives.• Displayed understanding of risk management by effectively balancing risk with business goals and impacts of business and risk decisions.Sample of technology projects successfully delivered include:• Built a communication process and an online repository for CIO partner impacting Infrastructure changes.• Completed escalations to move applications/databases to the private cloud to meet Regulatory demands.

• Demonstrated passion for employee engagement and the employee experience by delivering an exceptional experience for all employees who submit feedback via Loudspeaker while adhering to defined expectations outlined in procedure documents.• Established and maintained relationships with subject matter experts and accountable leaders.• Collaborated with stakeholders to help influence and drive change to improve the customer experience, employee experience, grow revenue, and reduce expenses.• Demonstrated effective problem identification and management; escalated potential problems immediately; engaged appropriate stakeholders to resolve issues.• Effectively executed all Loudspeaker requirements to ensure submissions are routed and decisioned properly while adhering to established policies and procedures and making submitters feel valued and heard.• Demonstrated a commitment to producing quality work by meeting defined KPIs.• Communicated team initiatives through presentations and other methods.Sample of technology projects successfully delivered include:• Partnered with Technology Loudspeaker Consultant Team to handle over 3,200 Loudspeaker submissions that were Technology related since inception of the program, to date over 450 feedback improvements have been implemented.• Integral in creating Tableau metric dashboards for ease of reporting and tracking.• Partnered with Re-Imagine Team to define synergy between the group’s intake and process of employee suggestions.• Worked with the Technology University Program (TechUP) to help match incoming Analysts up with potential Technology teams to help implement open Loudspeaker projects.

Technology Manager, AVP, Infrastructure Technology Services Group • Manage a team within Service and Relationship Management (SRM) made up of Service Managers (SM) and Data Analysts (DA) supporting the Enterprise Patching Project including both security and non-security patching across routers, switches, and F5 devices and providing research and analytic services and useable data products for Enterprise Production and Technology Services (EPTS)• Responsible for fulltime Direct Reports as well as contract employees in both US and Offshore; participated in interviewing, hiring, corrective action reviews, annual reviews, and compensation reviews• Partner with Network Engineering Services to execute vulnerability risk mitigation code upgrade implementations through thoughtful planning, delivering on established process, and adhering to defined schedules• Use of PMUWS (Project Management Universal Work Station), SDLC Tracker (Systems Development Lifecycle), and STAMP (System Time-reporting Account Management for Projects), Manager Center tools: Recruiting Solutions, Staff Management, Talent Management, CARCO, MRS, NEPS, others…• Chair for the Northern Operations Center (NOC) Diversity & Inclusion Group running quarterly events, a book club, and participating in Enterprise wide initiativesSample of technology projects successfully delivered include:• Executed over 900 CRs in 2019 and over 600 in 2018 for vulnerability patch upgrades on over 38,700 in 2019 and over 37,600 in 2018 routers, switches and F5 Load Balancer devices• Led the efforts for the SRM team to migrate all documents and users from Xythos Monsoon to Documentum Document Management Services (DMS)

Stress, Performance, Load, and Infrastructure (SPLI) Testing Team • Built and directed a high-performing team of testing and validation professionals with subject matter expertise in the areas of stress, performance, load, and infrastructure.• Served as Relationship Liaison managing and supporting the Performance Engineering and Testing for risk, audit, and project and baseline testing activities within the Consumer Lending (CL) and Enterprise Data Analytics (EDA) Lines of Business.• Engagement Manager for the Shared Services Third Party Risk Management Program accountable for ensuring the third-party service provider had business continuity plans that met Wells Fargo policies and were managed in compliance with the Third-Party Service Provider policy within the Third-Party Risk Information Management System (TRIMS).• Responsible for handling complex quality assurance and test environment problems and issues related to the Consumer Lending and EDA applications and SIT/IST test environments.• Participation in annual and quarterly audits on databases and applications for CL and EDA as well as for the test cases and use cases for the SPLI testing.• Partnered LOBs to establish and maintain a consistent test methodology, to participate in performance tuning, to resolve questions during the testing process, and to provide technical assistance in identifying, evaluating, and resolving highly complex test problems.Sample of technology projects successfully delivered include:• Built and implemented a new environment dedicated to SPLI testing for Capital Markets’ applications and a robust, PROD-Like database – $2,900,000 over 10 months.• Increased CM Performance testing year over year with the number of test cases and executions increasing exponentially.• Established Integrated SPLI Testing for all Capital Markets applications – $1,400,000 over 24 months.• Established new SPLI Testing for Enterprise Data Analytics Applications – $80,000 over 10 months

Consultant at Prime Therapeutics Sr. Project Manager on the Mail Uplift Project• Managed and supported the tasks and deliverables for 9 System Analysts (SA's), 5 Developers, 2 ETL Developers, 2 Configuration Engineers, 5 Testers across 2 work streams (Inventory and Reports & Analytics)• Manage the work plans (MS Project Plan) for each work stream – WBS, tasks, timelines, milestones, deliverables, resource allocation• Weekly Status Reports to the Leadership Team discussing IRAD: Issue Resolution; Risk Mitigation; Action Item Follow-Up/Closure; Decision Resolution• Managed Change control; Communications both in/out and up/down; Vendor relationships; SOW negotiations; Roadblock control/define/resolve• Work collaboratively with the Project QA PM for Functional Testing strategy of 2 work streams

• Resource allocation for projects using Testing Center of Excellence – train, onboard, monitor, status, estimate testing• Created/managed budgets, schedules, and timelines for agile, iterative, and waterfall projects using MS Project and Clarity WBS to track resource allocation and project time against estimates and benchmarks• Completed solutions by coordinating work progress; resolving problems; confirming tests and documentation. Ensured agreement on solutions by conferring with clients; explaining implications and requirements. Controlled solutions by establishing specifications; coordinating production with programmers.• Led teams of offshore and onsite business analysts, developers, and QA to complete projects within the release cycle timeline and meet deadlines with quality products • Develop the project definition and the scope of work; define all goals and any materials that will be needed to be delivered; created project plans and the implementation plans; define task and resources needed to complete a project• Led and supported project teams through implementation and warranty period• Monitoring and reporting on the project to stakeholders, defined problems/issues and creating solutions, managing change, defect reporting and tracking using HP Quality CenterSample of technology projects successfully delivered include:• Accepting online PIN for Target Check cards at Target.com• Tracking/displaying cumulative customer savings on receipts, register displays, and statements• RedCard Loyalty Programs• Added CVV2 for manual credit card input • PCI/GLBA/HIPPA privacy/security encryption

• Reporting to the Director of Strategic Systems, responsible for leading, supporting, and providing strategic direction for internal Project Management Office (PMO) operations and cross-functional project-focused technology groups Managed, directed, and monitored technology professionals (PM’s, Team Leaders, Trainers, Systems Analysts) to provide Project Management Office functions for technology initiatives. • Lead efforts to define and shape technical solutions that meet expectations while continuing to innovate and maintain Monster’s commitment to excellence. Solved organizational information problems and requirements by analyzing requirements; designing computer programs; recommending system controls and protocols. Extensive experience in writing Functional Requirements. • Liaison to both Monster’s global product and development teams to define solutions, requirements and craft functional designs. Partnered with multiple business units to provide project leadership, application-specific subject matter expertise, technical insight, and impact assessments as they relate to Monster’s online presence. Sample of technology projects successfully delivered include:• Implementation of Unica’s Affinium Enterprise Marketing Management (EMM) Software• Implementation of the Electronic Quote Acceptance site • Marketing Tags Re-Architecture project which included implementing a self-help site in WebAdmin

System Analyst, (2001-2004)• Participated in JAD sessions for system integration conversions, and to determine system requirements based on Federal and State guidelines• Provided Analysis, maintenance and upgrades to the State of Rhode Island’s Welfare System• Involved in gathering and documenting user requirements and setting project scope statements• Served as primary liaison between vendor and client teams to develop software releases• Mentored new team employee, provided on-site training to client workers after software releases, and provided cross training to staff for transfer of information relating to the batch and on-line letter and notification processes• Organized, wrote, and documented Technical Training Sessions and System Orientation Training Sessions for the Maine Automated Child Welfare Information System (MACWIS)• Participated in proposal development activities. Developed the proposal schedules and writing assignments for staff and subcontractors. Involved in market analysis and research for regional officeSoftware Engineer II, (1998-2001)• Supported Systems for Family Independence Program (FIP), Food Stamps (FS), Medical Assistance (MA), and Child Support Enforcement (CSE)• Involved in analysis and assessment of impacted functions, work processes and case-flows • Worked with individual users to complete data fixes and to clarify system functionality• Performed data reconciliation, transaction monitoring, and developed ad hoc management reports