Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. My goal is to help the developer community come with us on that journey by enablement through awareness and engagement.International Developer Conference Speaker, Hackathon Judge, Mentor.I'm interested in Data Science and Generative AI, Open Source, Student, MVP, Start-Up, DevOps, Front and Backend. And I'm keen to connect, enable and engage.

Nearly every successful business in the world buys solutions from Microsoft. My role is to ensure that what a customer buys from us, they use and they use it to accelerate their own goals. It is not enough in the modern world to make a sale and walk away - you cannot do business like that - you have to be invested in the success of your own customers if you want to succeed yourself. I help my customers accelerate their their own journey through education, assessment, enablement and optimisation. I am a stakeholder in my customers success.With 130,000 employees in over 190 countries supporting and developing varied products and services for our customers and partners, Microsoft is focused on ensuring a high level of satisfaction among our customers and partners. It is a core component of our business. Our vision is to provide experiences for our customers and partners, across all of their interactions with Microsoft, that they value and recognize, and enable them to realize their full potential.But Microsoft also lets me go forth into the world and tell stories. It lets me connect with school children and young people and inspire them to work in Tech. It let's me engage with the independent games community to advocate for creativity and collaboration. It lets me fly as high and fast as I can.Change the World or Go Home!

FutureNow was originally established as the WA Arts Industry Training Council in October 1990. In 1995 sport, recreation and racing was added to its coverage and tourism and hospitality, printing, information communications technology were added in 2009. FutureNow has drawn on the contribution of successive Boards, Industry advisory networks and training and education partners and evolved to become a leader in workforce development in the Creative, Leisure and Technology Industries. FutureNow's current Board continues to set and monitor the strategic direction and performance of the organisation.

I present at around 50 conferences and events each year across the world, write posts and articles, and send out thousands of tweets and other social comments. I do strategy workshops with customers and regular sessions with press and analysts. Find me on Twitter @msandforI have Keynote talks on the following topics:•Rise of the Tech Influencer - small steps you can take to increase your reach. I've given this talk at Melbourne International Games Week (GCAP 2017), Seattle (Microsoft Ready 2018), NDC Oslo 2018 and coming up at DDDPerth 2018.•How to Level Up on Life by Thinking Outside the XBox - a talk that uses Games as the framework to talk about the life we choose to live and the opportunity we have to go great things.•How to Level Up by Thinking Outside the X(Y)Box - a talk around inclusive design and diversity and how by making stuff more accessible for those that need it, we make it better for the population as a whole.•Where Have All The Girls Gone – A diversity focused talk encouraging women and young people into the Technology Industry•This is IT – A talk for kids or teachers on the breadth of careers in the Technology Industry

Tech Outsiders is a social enterprise based in WA that is raising awareness of all the cool people we have working in Tech who are outside the industry stereotype of the “Stale, Pale Male” [Term coined by Dr Jason Fox].The most common response we hear to the complaint that “All the Speakers at the Conference are men!” or “All the Award Nominees are male.” is that there were “No known female candidates”.It is our mission to solve that problem by highlighting all of the marvellous talent the WA Tech Industry has outside of the default. We would love you to be part of the list of profiles we are building, just visit our website for a link. There is no minimum qualification or experience level – in fact new and unknown is just as appealing to us, as our goal is to highlight talent at every level.

Past previous Chair sits on the Branch Executive Committee and provides advice to the current Chair.

The ACS is a society that supports 45,000 students and professionals that share the same passion: that technology can make the world a better place. As Chairman in WA, I am instrumental in building a large and vibrant community. I create and nurture great relationships with Students & Educators, sit on advisory boards of 3 of the 5 universities and provide industry advice for TAFEs around future programs. I am a speaker, a hackathon judge, a panelist, a coach and a mentor.

Vice Chair of the ACS WA Branch Executive Committee. I have served on this Board for several years now, taking the executive duties in the role of Women's Director as well as the Vice Chair's position. I plan 8 events per year including a Gala Dinner, a Code Day and Personal Development Sessions for Female Leadership. I run a fully inclusive group where men are also welcome and try to cover topics of interest to the widest business and tech audience.https://www.acs.org.au/branches/westernaustralia.html

As a member of the WA ACS Branch Executive Committee I attend and organise events which raise the profile of computing as a profession and dynamic career choice. I also attend executive committee meetings which provide direction and input into the activities of the association in WA, and provide validation and approval for the activities of the association on a national scale. As Women's Chair I plan, host and occasionally speak at events with the goal of encouraging women to build careers in IT. I am a keen member of WITWA and partnered with them as often as possible. I am a big advocate of the Young IT group and the ACS Foundation and attend all their activities.https://www.acs.org.au/branches/westernaustralia.html

As a member of the WA ACS Branch Executive Committee I attend and organise events which raise the profile of computing as a profession and dynamic career choice. I also attend executive committee meetings which provide direction and input into the activities of the association in WA, and provide validation and approval for the activities of the association on a national scale. I am a big advocate of the Young IT group and the ACS Foundation and attend all their activities.https://www.acs.org.au/branches/westernaustralia.html

Service & Support Manager at Programmed Group a company that directly employs more than 11,000 skilled and semi-skilled staff and tradespeople across a broad range of government and private sector industries in the resources, infrastructure, education, manufacturing & logistics, commercial/retail and tourism and recreation markets. Our ability to recruit and deploy staff is supported by an active database of some 60,000 personnel.We provide services to over 7,500 customers with which we have developed long term relationships. We deliver these services through our extensive network of over 100 branch and office locations throughout Australia, New Zealand, United Kingdom and Singapore.Initially recruited to set-up and run a new Service Desk of 4-5 people I have completed that and gone on to directly manage the 14 people that make up the ICT Service & Support Teams. During the first year I have recruited 6 people to the team, established ITIL aligned processes and procedures and led our department through its annual audit by Deloitte with no issues. We now have a team that comprises 4 Service Desk Agents plus a Manager, 5 Regional On Site Support Engineers, 3 Technical Infrastructure Architects and one Service and Support Trainee.We operate in an Each-One-Teach-One team environment where there are KPIs that encourage and reward people for learning new things and coaching their collegues in how to do them properly. Those that hold their knowledge close to their chest and refuse to share or teach are not rewarded for their expertise. If they cannot share what they know, then there is little value in what they bring to the team.We have formalised processes in place for Incident, Problem, Change and Escalation Management, as well as for handling User Requests.

Lead Service Delivery Manager and Deputy DPE based out of Brussels and leading an global delivery organisation of around 700 resources(International Delivery Centres in Brazil, India, Czech Republic, Poland and Dublin) to the worlds largest mineral fertilizer supplier - Yara.* Linked global delivery organisation to account team * Primary client liaison based out of Belgium and Norway* Contract, KPI and SLA management* Audit and compliance subject matter expert

Manage Relationships with Client and Co-ordinate Global Technical teams (comprising Network, multi-platform Server, Storage, Applications, and monitoring) to resolve problems and implement changes whilst promoting collaborative influence and active client partnering across the IBM Business. Global Competency Lead for Problem and Change. Escalations Manager.

• Act as account point of contact for all technical teams, providing direction and advice and seeking assistance from them to resolve problems and implement changes in a timely manner.• Provide Leadership to the Problem and Change Managers worldwide• Liaise daily with Helpdesk to ensure correct severity level service is provided• Introduced improved ways of working to streamline costs, and introduce efficiencies without adversely impacting customer satisfaction. • Assist Project Managers in the planning and implementation of RFS related changes including scheduling technical resource • Provide guidance to the team in providing services in a customer, multi-vendor, multi-protocol complex network/systems environments. • Interact frequently with customers, vendors and management to ensure high level of customer satisfaction.

Team Leader of a national team comprising 24 Desk-side Support Representatives, Customer Service Representatives, Client Infrastructure Specialists & Contractors as well as provided task direction to cluster resources for the account. Account point of contact for the Service Delivery Manager, Service Manager and Global Transformation teams.Worked with WE Transition and Transformation Client Tower Manager to ensure seamless transformation of the UK Service Desk to Brussels (stage1) and preparation for transition to CZ (stage 2). Transformation of 1st, 2nd and 3rd Line Teams from AS-IS Service to IBM transformed BAU Teams.

People managed all the regional IT Service Teams to provide 2nd Line Support and Project implementation to IUK on a national scale. Task managed between 11 and 15 staff and managers across 4 regions to ensure that Service Level Agreements were met(or exceeded), budgets planned and worked to, and projects implemented with a minimum of disruption or cost to the business.• Worked with team to produce structured development plans, and performance reviews which included mentoring each other(each one teach one), cross-training with other teams, formal training etc• Decided upon and Implemented salary increases and bonus payments.• Negotiated and Managed Supplier Contracts and ensured SLAs were met.• Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which included applying techniques for planning, tracking, change control, and risk management.Whitbread/Inbev/Bass/AB-Inbev