Michelle Santos Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

- Product:• Analysis and improvement of actual and new partners in the portfolio, maintaining an excellent relationship with them;• Launch of new partnerships• Development and publication of content and materials on the company's system and website;• Updating and creating sales support tools, as FAQs and Manuals;• Registration of partner schools, prices/promotions and payment methods;• Assistance to the Product Manager in administrative activities;• Suggestion and optimization of processes and improvements in the system;• Participation in events and workshops;• Replacement of roles in the product team in case of vacations or absences.- Pre-Sales:• Support and guide the branches regarding their questions about the Universities´s programs, procedures, tool usage, content, applications and etc;• Handling a few students enrollments for colleges and international universities;• Invoice verification, payment scheduling, ensuring compliance with partner agreements;- Achievements:• Familiriazation Tour to Melbourne (Australia): focus on learning more about Victoria’s public universities, Technical and Further Education (TAFE) institutes, and English Language Intensive Courses for Overseas Students (ELICOS) institutes.

São Paulo E Região, Brasil

- Interface between STB branches in Brazil and international partners (over 100 partners worldwide, including language schools, institutes, colleges, and universities):• Support to the branches (more than 70 throughout Brazil), answering enquiries, giving advices on all partners centers, since the moment the student enrolled with the company until the moment they have returned home;• Handling students enrollments for language schools, colleges, and international universities;• Checking student´s documentation (course confirmation, accommodation details, transfer and visa application);• Weekly control of students departures;• Invoice verification, payment scheduling, ensuring compliance with partner agreements;• Marketing materials update into the company system, as well registration ofpromotional and regular prices into the system;• Creation of internal manuals for sales consultants, as well operational manuals for the internal team;• Emergency duty (weekends);• Travel document's conference and support at the airport for groups boarding on high season;• Participation in STB events and workshops.- Achievements:• Group Leader - Los Angeles (UCLA – University of California): responsible for accompanying 32 teenagers that attended the Young Learners programme at UCLA. As well, support at the airport, during the activities/trips in LA and emergency.

São Paulo, São Paulo, Brasil

• Responsible for sending enrollment forms, organizing course, accommodation and transportation confirmation letters; • Cancellation issues and changes;• Handling customer complaints as well as emergency issues, between branches and partners;• Checking invoices and scheduling the payments;• Health insurance, flight tickets and cash passport issue.

São Paulo, São Paulo, Brasil

• Acted in VIP and group class;• Planning the class according to the language school methodology,;• Helping students of all language levels.

São Paulo, São Paulo, Brasil

• Support to the branches (more than 50 throughout Brazil);• Checking student´s documentation - accommodation and transfer details;• Emergency duty (weekends).

São Paulo, São Paulo, Brasil

• Customer service in person and by pone;• Organization of books by department;• Window display decoration;• Training of new and temporary employees.

B.A In International Trade, International Trade

B.A. In Translation And Interpreting, Translation And Interpreting