Michelle Sazehn Email & Phone Number

Portland, Me, Us

Portland, Maine, United States

Portland, Maine

Kennebunk, Maine

Responsible for the overall success of the hotel; Meeting or exceeding planned objectives for revenue and profit and ensuring guest satisfaction and product quality standards are met; Manage all areas of the hotel in accordance with company standards; Maintain balance between guest satisfaction and effective business management, ensuring financial viability; Facilitate various tasks that fall under human resources, profit management, safety and security; Encourage and curate a luxury resort experience where all employees are motivated to do the same

Kennebunkport, Maine

Oversee day to day operations of reservations and front desk administration; Train, supervise, motivate, evaluate, and schedule front desk and housekeeping staff; Coordinate front desk, housekeeping, and maintenance operations between two facilities; Maintain operational budgets, and strive to achieve guest satisfaction goals; Implement company policies and standardsThis year my team has achieved, and maintained, some of the highest guest satisfaction scores within our hotel collection, and we have been recognized throughout some of the most highly regarded travel media such as Conde Nast Traveler Readers' Choice Awards, and Travel+Leisure Magazine. This would not have been possible without every staff member’s complete participation. As a manager, my strategy is to always instill the importance of everyone’s role, and emphasize the positive results of their efforts.

Ogunquit, Maine

Greet guests and complete the registration process, Assist guests with check-out, Provide thorough information pertaining to the hotel and local area, Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, Receive, input, retrieve and relay messages to guests, Complete shift reports and process financial transactions in accordance with company policies and procedures, Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, Manage the Front Desk Agent schedule and payroll, Maintain hotel records and documents

Cape Elizabeth, Maine

Ensure guests satisfaction by delivering exceptional service and high quality of product, Navigate seasonally rotating menus and extensive award-winning wine list, create craft cocktails, Perform food and wine presentations for VIP guests, Promote and represent the Inn during Maine Restaurant Week

South Portland, Maine

Restore preserved invertebrate specimen collection, assist students with taxonomic identification, maintain equipment and supplies within several labs

Port Huron, Michigan

Oversee programming for over 600 swim participants, Plan and implement community aquatic events, Supervise lifeguards, Facilitate training, Oversee daily operations, Prepare financial reports

Portland, Maine Area

Direct after school activities for two satellite club locations adhering to national club standards and policies, Manage data and records pertaining to each club and its members, Direct staff, youth assistants, and volunteers, Research funding/ apply for grants, Coordinate special events, Arrange community involvement opportunities

Bachelor'S Degree, Parks, Recreation And Leisure Studies

Activities and Societies: Women's Rugby Football Club; President (2008-2009)My studies focused on the management of recreational.

Associate Of Science (A.S.), Marine Sciences

Activities and Societies: 2013 Genetics Short Course at Mount Dessert Biological Laboratory 2014 HHMI SEA-PHAGES Symposium participant.