Michelle Schauer Email & Phone Number

Blue Ash, Ohio, United States

Milford, Ohio, United States

- Manage 30-40 Brand Conversion signage projects for 12 Key accounts within hospitality, petroleum, retail, and banking markets.- Develop and execute scope of work by identifying clients’ needs and conducting project kick-off meetings with internal teams to communicate scope, budget, and timelines.- Source and compare bids from sub-contractors and specialty vendors. Review artwork, specifications, quotes, PO’s, and invoices for accuracy. Perform code checks and request permits and/or variances. Monitor all aspects of project through close-out.- Communicate daily/weekly updates to all stakeholders to ensure project remains on track. Proactively address any potential delays or issues.- Collaborate with internal teams to troubleshoot project issues and brainstorm alternative solutions.- Create and maintain comprehensive project tracking documentation in Salesforce to monitor project timelines and ensure critical dates are met.

Alexandria, Kentucky

- Consistently led team in highest sales volume by identifying customer needs and suggesting/up-selling menu items. Achieved credibility demonstrating product knowledge and builds trust using effective communication to maximize profits.- Demonstrated leadership while training new employees on POS system, opening/closing procedures, balancing cash drawer, and various job duties.- Proactively reported to CEO and CFO to discuss inventory needs, customer feedback, sales initiatives, and pragmatic solutions within industry.- Applied excellent customer service, organization, communication, and multitasking abilities to handle simultaneous customer and team requests while maintaining composure and avoiding unnecessary delays or errors.

Oakley, Ohio

- Developed floor plans, elevations and 3D perspective views for review and presentation. - Provided design solutions that met needs and budgets without compromising quality or design intent.- Interfaced effectively with design team members, including manufacturers, contractors, and installers to resolve issues and discuss ideas.- Created and updated social media pages to increase awareness of store location. Maintained regularly to promote products, brands, services, and advertising. Approved advertising layouts for use in Reach Magazine.

- Successfully managed three national Healthcare accounts, generating consistent growth of new and existing accounts through increased annual sales and project volume.- Supported Director and consultants in developing new sales opportunities and assisting with overall growth of LTC division.- Analyzed processes and identified opportunities to improve efficiencies and procedures related to decorative product project implementation.- Identified scope, established project timelines, and communicated with internal operational teams to ensure key dates were met and each segment completed with accuracy.- Initiated and maintained all customer product standards programs ensuring longevity and growth potential.- Analyzed purchasing history and forecasted product usage; reported quarterly and annually to clients and internal teams.- Partnered with Marketing to create customer-specific product brochures for national distribution.- Created and distributed customer standards template for key accounts; used across internal teams to simplify bidding, order entry, and manufacturing processes.

Assessed customer needs and assisted with furniture and fabric selections; utilized strong interpersonal and communication skills to serve customers Developed floor plan solutions using AutoCAD; proposed design selections through informal client presentationsEstablished and developed long-term relationships with customers through multiple ordering processesContributed to Showroom Floor customer experience and product line selections Mediated customer complaints and/or product delivery issues within serviced companiesContacted furniture manufacturers for stock availability, order placement and order status Assisted with furniture catalog updates and fabric library organization

Assisted three Interior Designers with fabric, wallpaper, and furniture selections as well as other miscellaneous duties.Submitted orders, requested samples and contacted vendors to verify order status.Assisted customers with design selections.Performed design presentations to clients.Arranged displays for in-store Fundraiser Event.Participated in Closson's Splendid Spaces Flower Show held at Coney Island.

Consistently met department deadlines and consecutively maintained an error ratio below 3% for data entry of accounts currentIdentified and accurately calculated amounts due, reconciled cash and coordinated mail for satellite employees Processed premium finance agreements, mailed statements, and distributed monthly reports among internal teamsRequested files from record retention system, assessed inventory and ordered supplies for departmentTrained employees on new record retention program and processing premium finance agreementsCreated training manual for Collections departmentServed as member of Employee Fun Committee; hosted events and raised funding for departmental outings

Associate Of Applied Business Degree In Interior Design, Interior Design, Magna Cum Laude

Deca Marketing Co-Op

Certification - Stna, Healthcare, 4.0