Michelle Dube Email & Phone Number

United States

Tampa/St. Petersburg, Florida Area

Downtown Tampa

• Successfully managed pipeline of several hundred loans with high attention to service level agreements (SLA). Effectively reviewed broker submitted conditions as requested by underwriter in a timely manner.
• Liaised with broker, title and homeowner insurance companies to insure documents are current and accurate.
• Verified and reviewed critical documentation for compliance with state, federal and lender guidelines.
• Completed verification of employment of borrowers prior to loan closing, including employment and credit verifications.
• Reviewed daily reports to ensure loans were received and logged by loan processors to avoid missing SLA’s.
• Piloted team member for electronic/paperless mortgage process rollout of wholesale branch locations nationwide.

I've decided to make the leap into Small Business. I am now the owner of a tanning salon in Seminole, Fl. Much work to be done, a little scary but exciting at the same time! If you live in or around the Seminole area and you are a fan of indoor tanning, please stop by and check us out. My current plan is to be open by December 1, 2009 (sooner if possible)

St. Petersburg

• Solution oriented problem solver, responsible for creating technical documentation to assist in resolution of recurring supported production application issues. Provided representation for cross-functional teams on.
• Supported and troubleshot Lotus Notes Domino client and web database functions. Identified Lotus Domino agent bugs and/or system modifications or enhancements needed.
• Performed bi-monthly maintenance for Lotus Notes Domino production and QA databases on Windows and Linux OS.
• Provided system support of the health and welfare and reimbursement systems.
• Consulted with internal and external application support staff to help troubleshoot and resolve application production issues and file processing applications.
• Executed SQL scripts, queries, and reports.

St. Petersburg, FL

• Supported Vice President of Information Technology and four other managers with more than 50 support employees globally in all department administration focusing on confidentiality and accuracy. Created PowerPoint.
• Coordinated frequent meetings and events for up to 30 local and remote attendees, organized all logistics, selected internal or external sites, confirmed facility arrangements, managed food distribution, verified and.
• Built employee database in Access to consolidate and improve existing reporting process. Processed confidential HR paperwork, PTO forms, and maintained the departmental calendar.