Michelle Dube Email & Phone Number

United States

Tampa/St. Petersburg, Florida Area

Downtown Tampa

Successfully managed pipeline of several hundred loans with high attention to service level agreements (SLA). Effectively reviewed broker submitted conditions as requested by underwriter in a timely manner. • Liaised with broker, title and homeowner insurance companies to insure documents are current and accurate.• Verified and reviewed critical documentation for compliance with state, federal and lender guidelines.• Completed verification of employment of borrowers prior to loan closing, including employment and credit verifications.• Reviewed daily reports to ensure loans were received and logged by loan processors to avoid missing SLA’s.• Piloted team member for electronic/paperless mortgage process rollout of wholesale branch locations nationwide.• Selected as a pilot team member for beta testing the Mini Correspondent rollout.• Effectively worked remotely as well as in office.

I've decided to make the leap into Small Business. I am now the owner of a tanning salon in Seminole, Fl. Much work to be done, a little scary but exciting at the same time! If you live in or around the Seminole area and you are a fan of indoor tanning, please stop by and check us out. My current plan is to be open by December 1, 2009 (sooner if possible)

St. Petersburg

Solution oriented problem solver, responsible for creating technical documentation to assist in resolution of recurring supported production application issues. Provided representation for cross-functional teams on production and support meetings as well as acting as subject matter specialist to the business unit on supported applications.• Supported and troubleshot Lotus Notes Domino client and web database functions. Identified Lotus Domino agent bugs and/or system modifications or enhancements needed.• Performed bi-monthly maintenance for Lotus Notes Domino production and QA databases on Windows and Linux OS.• Provided system support of the health and welfare and reimbursement systems.• Consulted with internal and external application support staff to help troubleshoot and resolve application production issues and file processing applications.• Executed SQL scripts, queries, and reports.• Provided security access for employees, clients and consumers.

St. Petersburg, Fl

Supported Vice President of Information Technology and four other managers with more than 50 support employees globally in all department administration focusing on confidentiality and accuracy. Created PowerPoint presentations, purchased all department supplies, hardware, software needs. Scheduled travel arrangements for Vice President and department employees.• Coordinated frequent meetings and events for up to 30 local and remote attendees, organized all logistics, selected internal or external sites, confirmed facility arrangements, managed food distribution, verified and approved invoices, facilitated participant coordination, prepared materials and updated PowerPoint presentations.• Built employee database in Access to consolidate and improve existing reporting process. Processed confidential HR paperwork, PTO forms, and maintained the departmental calendar.