Michelle Seguin Email & Phone Number

• Working closely with internal stakeholders to develop procedures for new/existing programs (i.e. Rapid Housing Initiative, Lender Quality Assurance, etc.) to ensure it meets their needs.• Developing tools and templates to encourage adoption of best practices when creating a procedure.• Developing and improving operational procedures, providing operational support to CMHC Underwriting teams and contributed to sector-wide activities focused on continued improvement of operations.• Currently developing a sector-wide high level Power BI report for the Senior Vice-President of Client Operations.• Developing project trackers for the Procedures and Process Design & Optimization team to ensure more consistent reporting, manage on-going priorities and divisional collaboration. • Creating Power BI dashboards while maintaining data integrity to properly analyze and understand our strategic objectives and report on operational efficiencies. This tool created consistency with tracking and reporting our divisional measures, as well as eased the reporting process to management.• Assisting in the creation of a Power BI dashboard to report and expand the data sources for the Contact Centre leading to improve efficiency and accuracy in statistics reporting.• Preparing reports, presentations and briefing materials and liaising with business stakeholders.• Participate as a member of the Anti-Racism and Equity Initiative:o Developed an anti-racism and equity review tool to reassess all policies, programs and practices through a racialized lens to eliminate discrimination.o Complete a review of CMHC’s external policies, programs and practices using the anti-racism and equity review tool.• Co-leading the divisional Engagement & Enablement committee to seek barriers that were identified in the pulse check survey results:o Leading employee discussion group to identify barriers;o Improving employee engagement and removing barriers to enablement.

Provide support to the Senior Analysts, by fulfilling production projects. This includes project management, concordance and product launch announcements. Responsible for developing, managing, analyzing and recommending improvements to the monthly Research e-newsletter. Provides event coordination services for the team as required and supports the regional team in execution of association relations and regional outreach activities. Provide support to the successful completion of project objectives for Knowledge Transfer and Outreach (KTO) by fulfilling production projects. This includes activities such as project tracking, translation, concordance and creating product launch announcements. Reviewing products and websites and developing recommendations based on well thought out analysis. The position, along with all other position in KTO, is responsible for establishing standard processes where possible and continuously reviewing these processes to find and recommend. Responsible for creating and monitoring the results of a monthly KTO/research newsletter. This involves working with KTO and Housing Needs/Indicators to identify new and/or relevant items for inclusion in the newsletter. The results of each month should be reviewed and analyzed to identify successful trends. These learning's should be incorporated into improving the results of the newsletter. Identify other information tools and resources, such as social media, and support engagement on those platforms.

Developed QA standards, measurement tools and evaluation criteria.Created and delivered training related to new QA procedures and to ensure alignment with mandate.Conducted weekly quality assurance evaluations to identify discrepancies and to mitigate the risk for external audits. This assisted the gain of valuable learning and knowledge for the continual improvement of the implemented processes.Developed and delivered training related to budget tracking for Regional Program Administrators. Reported monthly key findings to management to ensure their staff are aligned with the processes. Developed content for the purpose of information dissemination.Identified and proposed the implementation of key performance measurements for the existing offerings within Skills Development. The measures were used to evaluate the effectiveness of the offerings at meeting their goals.Developed, maintained and managed the Social Infrastructure Funding (SIF) $13M investments identified in Budget 2016.Created and implemented procedures, program guidelines and a project plan with targets, objectives and timelines to ensure the delivery of SIF and for the purpose of information dissemination.Provided leadership and support to regional teams on budget related investments, programs and training.Liaised with the Regional Program Administrators to identify and resolve operational inefficiencies and risks to accelerate Budget 2016 implementation and expenditures. This accelerated the monthly and quarterly reports on the delivery of SIF funding to Senior Management. Created and presented financial dashboards to Management in order for them to meet their targets and commitments before year-end.Responsible for SIF related dockets and briefing notes for exceptions to policies.Reviewed and provided recommendations to the Assisted Housing Finance and Reporting team when they reported externally on SIF delivery.

As an Administrative Assistant in the Assisted Housing sector, I have gain a general understanding of CMHC’s programs, policies and the services it provides to the Canadian public. Duties: Process invoices, order office supplies and create, review and process travel/expense claims on behalf of the Director and regional managers. Provide support to the Director and regional managers. Drafted meeting agendas, action items and executed follow-up for meetings. Data entry for subsidy suspension reports, Portfolio Management Performance Indicators (PMPI) and Plans to Improve Operations (PTIO).Technical skills: Strong skills in the use of office automation products such as the Microsoft Suite, CCCS (Administrative Services Divisions financial commitment control system), the Lotus Suite (Notes, Word Pro, 1-2-3) and some mainframe applications. Good understanding of Lotus Notes databases and the filing of electronic documents (records management).

Demonstrated project coordination as an Assistant Project Manager assigned to the Lansdowne Park Redevelopment project where I was responsible for participating in contract progress meetings with the client and monitoring the progress of contractors against expected deliverables. As the project had a hard deadline for completion, I was also responsible for ensuring the Project Manager was aware of any potential obstacles and brought these issues to his attention. I maintained a detailed timeline, ensured suppliers were on schedule and prepared action items. Ensured that the budget tracking log was updated on a daily-basis. It included project related costs such as change orders, deficiencies and contractor costs. In the Assistant Project Manager role I assisted in planning, managing and finalizing construction projects according to strict deadlines, within budget and in accordance to contract documents. Defined the projects objectives and oversaw quality, budget and schedule control throughout its life cycle. Ability to conduct financial analysis by tracking expenses against a budget as I was responsible for ensuring the Vice President's monthly expense reports were accurate. I reconciled and validated invoices and prepared them for payment.Assist in the development of the contract documents and project scheduling. Provides support to the senior project manager with onsite project coordination, meeting minutes/agendas and is responsible for budget and cost management. Also assist with monthly cost projections, project plans and financial analysis for cash flow and provide continuous budget updates.Demonstrated analytical skills as the Quality Delegate responsible for overseeing electronic file management. I was responsible for writing reports and performing follow-up to ensure QA compliance. In doing so, I had to gather information from key stake holders, identified trends and recommended alternatives that would to ensure my employer was best served.