• Coordinate with candidates, recruiters, and hiring managers to schedule 50-100 interviews a week in a timely manner and ensure a ‘red carpet’ candidate experience• Serve as first point of contact for all candidates who have questions regarding interview logistics and the interview process• Train other team members on the scheduling process to provide more capacity for interview requests• Effectively manage workload between interview scheduling and employee inquiries to ensure a positive experience for both candidates and current employees• Sole team member to receive ‘World Class’ customer service rating (75%) for the month of December for outstanding and timely responses to employee inquiries• Research policies and best practices to respond to complex employee inquiries regarding health benefits, wellness initiatives, 401(k), retirement, talent management, policy, compensation, recruiting, payroll, and employment verifications • Strengthen relationships with other HR teams to ensure escalated employee inquiries are routed to the correct team• Complete 30+ employee inquiry tickets per day to guarantee that employees can receive quick solutions to their problems• Collaborate between team members to ensure sensitive information is handled appropriately and efficiently• Assist in the offer letter creation process to ensure all information is correct and handled in a sensitive and timely manner

• Designed and created external communications for the faculty and staff of Virginia Tech to promote the importance of wellness• Researched wellness benefits across other universities to continually revise and provide the best wellness opportunities to employees • Developed wellness initiatives to encourage employees to meet their health and wellness needs• Converted survey data into a report to analyze results of the annual health fair and develop an improvement plan

• Delivered exceptional customer service and built sales by styling and wardrobing each customer based on their needs• Connected with customers to ensure all questions and needs were met• Achieved daily sales goals by styling customers and promoting additional products and services

• Designed, created, and edited communications for internal HR and recruitment communications, including employee-facing print, blogs, digital pieces, and social media• Identified candidates through strategic sourcing efforts by using targeted search strings on LinkedIn Recruiter which led to interviews and offers• Conducted comprehensive research to assist with strategic recruitment efforts to tailor sourcing to AvePoint competitors • Assisted with university recruitment engagement tasks to further attract talent at the university level• Researched and assisted with diversity and inclusion initiatives such as diverse sourcing, training, and developing a culture committee to create a more diverse and inclusive culture• Researched and presented ideas and feedback on best practices for on-site interviews to improve and modify the candidate experience• Created and co-facilitated a three-part professional development series for interns to be more prepared for the workforce which included topics such as workplace etiquette, resumes, cover letters, interviews, and compensation• Converted quarterly check-in data into a quantitative dashboard including pivot tables, graphs, and qualitative data to present to the human resources team• Organized and executed a multi-day 401(k) education series for over 300 employees to better understand their retirement options

• Provided exceptional service and support to faculty and students with technical issues• Monitored live sessions to ensure they run smoothly in all aspects• Troubleshot technical issues and coordinated solutions with 2U’s technical team• Identified and referred students to Faculty and Student Support Advisors for additional training

• Provided customer service for members • Completed opening and closing responsibilities• Checked-in members to the pool and developed relationships with constituents