Michelle Shook Email & Phone Number

Fundraised to support theater program, production support, publicity for shows and events, website maintenance, and college scholarships. Cultivated partnerships and events with local businesses to bring funding to the booster club. Organized online fundraising events as well as monthly business events to increase club revenue. Helped to integrate a more cost-effective fundraising application that increased donations value by 17%. Raised $20,000 annually.

Hanscom Air Force Base, Massachusetts, United States

Provided administrative, marketing, and event management support. Acted as a point of contact for a base with 10,000 employees and active duty military members. Managed all aspects of engaging events for adults and children with 200-350 participants. Coordinated social media, outreach, food, beverages, facilities, sponsorships, decorations, entertainment, vendors, photographers, volunteers, and DJs. Studied floor plans and specs; developed layouts for events that maximized space utilization. Contributed for 3 years to a nonprofit organization that gives over $80,000 in annual fundraising for scholarships to military dependents, along with local and national charities.Revamped the business model and space utilization for an annual event. Secured a larger venue at no cost; achieved record levels of revenue with sold out tickets within the first hour.Negotiated vendor savings related to decorations, photography and gifts. Saved 20% on gifts in 2018 and 2019.Overhauled and interpreted rules, protocols and regulations during Covid with a drive-through holiday event with seasonal celebrities and gift distribution.Delivered all events and programs within budget and allotted under budget resources for future events. Purchased equipment that reduced current and future financial costs.Commended by VP for work ethic, sound judgement, team engagement, ability to adapt, and overall positive work performance.Managed 15 to 30 volunteers per event for 4 programs annually. Responded to inquiries about child/youth events.Built relationships with local schools and on-base groups for advertising events; posted content on Facebook and served as a point of contact for all correspondence.Used Canva to create flyers, tickets, and headed advertisements.

Hanscom Air Force Base, Massachusetts, United States

Concurrent with Youth Activities Coordinator role, call, managed children’s education, fundraising initiative requiring engaging with the community. Served as an approachable and considerate key contact for all logistics related to 20 donation sites. Efforts contributed to over $7000 in funds raised for school events and supplies.

Sault Saint Marie, Michigan, United States

Solely responsible for all aspects of front desk hospitality and breakfast operations for a hotel with 72 rooms. Created travel reservations and revenue management, checked guests in and out of hotel in a friendly polite manner, ensured that revenue balanced daily, and liaised with housekeeping to ensure adequate room availability and accuracy. Collect and input data into hotel reservation and point of sale systems/computer databases. Created business transactions and occupancy reports. Represented the hotel in a professional manner and actively resolved any guest requests, discrepancies, and inquiries with diplomacy, sound decision-making, patience, and tact while always having the ability to maintain confidentiality.

Green Bay, Wisconsin, United States

Greeted patients in a busy dental practice office. Entered date and created reports in the dental office computer applications. Processed accounts receivable payments and billing for patient, insurance companies, and Medicare. Verified insurance deductibles, created preauthorizations, scheduled/confirmed appointments, updated patient charts/records, filing, and handling incoming/outgoing mail. Assured timely follow up and reimbursement of denied insurance claims. Adhered to Medicare, Private Insurance, HIPAA confidentiality rules, regulations, policies, procedures, and company standards especially related to sensitive information. Prepared daily, weekly, and auditing and accounting reports to maintain smooth process workflow.

Communication, Communication, General

Education record