Michelle Silk Email & Phone Number

London Area, United Kingdom

Joined CQI to design and implement an Event Promotion process, which comprises supporting our volunteers to deliver branch events for CQI members, promoting events to members and collecting and analysing post event data.

London, United Kingdom

Professional Development Administrator at SOM with sole responsibility for coordinating the SOM Quality Assured Appraisal Scheme for members who require an annual appraisal as part of the GMC revalidation process. This includes processing appraisal applications, ensuring payment of the appraisal fee has been received, liasing with both the assigned appraiser and the appraisee, processing appraiser fee payments and issuing completion certificates to appraisees.Updating both the CRM database (Civi) and Excel spreadsheets to ensure both appraiser and appraisee records are accurate. Liaising with the Clinical Appraisal Lead to coordinate appraiser training events.

London, United Kingdom

Breast Health Promotion (BHP) Assistant and then Coordinator at Breast Cancer Care, a UK wide charity providing care, information and support to people affected by breast cancer. My key responsibility was to coordinate the delivery of our volunteer-led breast awareness workshops. I processed workshop requests and provided support to volunteers either over the phone or via email to ensure they had the information and resources they needed when delivering workshops. I recorded all workshop data onto the CRM system (Enterprise) and reported quarterly on workshop activity. I also fulfilled the role of Enterprise Superuser for my team.I produced regular e-newsletters for BHP contacts and volunteers using TTMail.I was the first point of contact for any external enquiries about the breast awareness services offered by the BHP team.

London, United Kingdom

Assisting in the analysis of how to record volunteer information on the new CRM database (Enterprise)and entering this data onto the database, ensuring the accuracy of the information.

London, United Kingdom

Individual Giving Administrative Assistant Volunteer at The British Lung Foundation, a UK wide charity that promotes lung health and supports those affected by lung disease.Responsible for generating thank you letters for people who have made donations to the charity. This process involved using a CRM database (Raiser’s Edge), Excel and Word.

London, United Kingdom

Testing internal banking systems to incorporate agreed changes from business teams. Running daily progress meetings and progressing bugs with software developers and managing user acceptance testing

London, United Kingdom

Testing software whilst located at customer sites, recording test results and retesting software when necessary

London, United Kingdom

Testing documentation management software to ensure it complies to specifications and creating associated user guides.

London, United Kingdom

Delivering IT software training courses both at customer sites and in the Computacenter office

London, United Kingdom

Delivering a selection of IT software training courses including Microsoft Office applications.