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Michelle Simbillo Email & Phone Number
Customer Service Manager (Consultant)
at
LendAmi Philippines Corporation
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Manager (Consultant)
Location
Las Piñas, National Capital Region, Philippines
Company size
Who is Michelle Simbillo? Overview
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Quick answer
Michelle Simbillo is listed as Customer Service Manager (Consultant) at LendAmi Philippines Corporation, a with 3 employees, based in Las Piñas, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Michelle Simbillo.
Michelle Simbillo previously worked as Executive Director at Sante International, Inc. and Teleservice and Issuance Head - Senior Manager at Mapfre Insular Insurance Corp.. Michelle Simbillo holds Ba Public Administration from Up Diliman.
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Email format at LendAmi Philippines Corporation
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LendAmi Philippines Corporation
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Profile bio
About Michelle Simbillo
With over 19 years experience in Client Service mainly with a multinational non-life insurance company, MAPFRE Insular. Experience in managing voice and non-voice accounts both for inbound and outbound services. Exposure in project management, automation, team management and non-life insurance operations.
Current workplace
Michelle Simbillo's current company
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Lendami Philippines Corporation
10 roles
Michelle Simbillo work experience
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Executive Director
•Promote and distribute Sante International products•Conduct Sales Presentation to prospects•Train new members in starting their own businessAchievements:•Executive Director pin rank•Product Mover Award (Team Catalyst) -2021
Teleservice And Issuance Head - Senior Manager
•Lead, oversee and develop the teams to align with the increased standards and achieve the goals of a multi-national company.•Manage and monitor the daily operations to ensure high quality of customer/partner experience.•Lead/ Participate in the company projects geared toward achieving the company's goals.•Prepare management reports and studies necessary for the dynamic needs of the company.Achievements:•Centralized Policy Issuance from 11 Branches•Implemented automated processes (Policy Renewal Notice and Policy Printing)•Created Policy Issuance Form for real time monitoring of all requests and generation of reports. •Transitioned the teams to a work from home set up during the pandemic whilst maintaining the quality of operations.•Reduced the abandoned calls of Teleservice from 20% to less than 3%•Achieved the yearly KPIs set for the team
Jan 2018 - Dec 2020
Teleservice Head - Manager
Mapfre Insular Insurance Corp.
•Oversee the daily operations of the Call Center ensures that policies and procedures are implemented accordingly.•Ensure continuous development and training of Call Center Personnel•Build new teams necessary for the changing needs of the clients.Achievements:•Established a telemarketing and policy concerns team to handle sales related transactions of the clients. •Achieved 80% renewal rate and 25% conversion rate of the telemarketing account.•Enhanced the Teleservice processes to align with the changes in the organization.•Implemented individual award system for Client Service Personnel
Dec 2007 - Dec 2017
Client Service Officer
Mapfre Insular Insurance Corp.
•Handle inbound/outbound transactions (calls/emails/SMS) regarding non-life insurance but mostly claim related concerns. •Facilitates Post Claim Client Satisfaction Survey•Prepare weekly performance reportACHIEVEMENTS:•Client Service Officer of the Year - 2007
Nov 2005 - Nov 2007
Financial Executive
•Market life insurance products to bank clients; •Provide extensive assistance to clients before, during & after sales
Apr 2005 - Oct 2005
Account Manager
Lake Washington Communications, Inc.
•Handled inbound sales (email/ phone/ chat) and end to end processing of orders
Jul 2004 - Feb 2005
Customer Service Representative
•Handled inbound calls for a Telecommunications Company related to billing and technical concerns
Oct 2003 - Jun 2004
Customer Service Representative
•Handled inbound calls for a Satellite Television Company related to billing, programming and installation concerns
Apr 2002 - Oct 2003
Management Trainee
Super Value Inc.
•Assisted in supervising the front-end personnel activities
Oct 2001 - Mar 2002
1 education record
Michelle Simbillo education
-
Up Diliman
FAQ
Frequently asked questions about Michelle Simbillo
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What company does Michelle Simbillo work for?
Michelle Simbillo works for LendAmi Philippines Corporation.
What is Michelle Simbillo's role at LendAmi Philippines Corporation?
Michelle Simbillo is listed as Customer Service Manager (Consultant) at LendAmi Philippines Corporation.
Where is Michelle Simbillo based?
Michelle Simbillo is based in Las Piñas, National Capital Region, Philippines while working with LendAmi Philippines Corporation.
What companies has Michelle Simbillo worked for?
Michelle Simbillo has worked for Lendami Philippines Corporation, Sante International, Inc., Mapfre Insular Insurance Corp., Axa, and Lake Washington Communications, Inc..
How can I contact Michelle Simbillo?
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What schools did Michelle Simbillo attend?
Michelle Simbillo holds Ba Public Administration from Up Diliman.
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