•Promote and distribute Sante International products•Conduct Sales Presentation to prospects•Train new members in starting their own businessAchievements:•Executive Director pin rank•Product Mover Award (Team Catalyst) -2021

•Lead, oversee and develop the teams to align with the increased standards and achieve the goals of a multi-national company.•Manage and monitor the daily operations to ensure high quality of customer/partner experience.•Lead/ Participate in the company projects geared toward achieving the company's goals.•Prepare management reports and studies necessary for the dynamic needs of the company.Achievements:•Centralized Policy Issuance from 11 Branches•Implemented automated processes (Policy Renewal Notice and Policy Printing)•Created Policy Issuance Form for real time monitoring of all requests and generation of reports. •Transitioned the teams to a work from home set up during the pandemic whilst maintaining the quality of operations.•Reduced the abandoned calls of Teleservice from 20% to less than 3%•Achieved the yearly KPIs set for the team

•Oversee the daily operations of the Call Center ensures that policies and procedures are implemented accordingly.•Ensure continuous development and training of Call Center Personnel•Build new teams necessary for the changing needs of the clients.Achievements:•Established a telemarketing and policy concerns team to handle sales related transactions of the clients. •Achieved 80% renewal rate and 25% conversion rate of the telemarketing account.•Enhanced the Teleservice processes to align with the changes in the organization.•Implemented individual award system for Client Service Personnel

•Handle inbound/outbound transactions (calls/emails/SMS) regarding non-life insurance but mostly claim related concerns. •Facilitates Post Claim Client Satisfaction Survey•Prepare weekly performance reportACHIEVEMENTS:•Client Service Officer of the Year - 2007

•Market life insurance products to bank clients; •Provide extensive assistance to clients before, during & after sales

•Handled inbound sales (email/ phone/ chat) and end to end processing of orders

•Handled inbound calls for a Telecommunications Company related to billing and technical concerns

•Handled inbound calls for a Satellite Television Company related to billing, programming and installation concerns

•Assisted in supervising the front-end personnel activities