Brammer is now rebranded to Rubix.PA to 6 European Directors.Assistant to HR European Director and HR advisors. Management of the HR inbox and graduate scheme.Organisation of highly complex international and European travel.Planning and implementation of high level conferences abroad (Europe) and local assessment centre days.Office managing duties including site maintenance, contractor management, stock level analysis, cash flow, social events and cultural representative.Monthly expense reports for the office and for all directors.Legal liaison of documents between different Brammer businesses and confidential acquisition contacts, notaries and solicitors. On site IT first line support for audio and visual equipment and computers. Project managing roll out of new Lifesize video conferencing hardware and designing and creating training programme for use.Gatekeeper for all exec.

Providing support to the Director on operational business and projects across Hays. Administrative and operational support to Recruitment Consultants.Managing Directors diary, attending meetings as required taking minutes and creating business plan documents.Scheduling of business development consultants weekly/ monthly reviews and reports. Event organising, order management for all Hays Telecoms offices. Maintaining and analysing data spread sheets including client MI reports.Collating and providing in depth analysis on weekly/ monthly KPI reports. Creating/ updating records on company database. Assisting staff members with HR queries. Adhering to rigid compliance procedures to co-ordinate bringing new candidates on board. Raising and distributing contracts for new / existing contractors, meeting tight timescales required. Liaising with clients, candidates and internal staff members wherever necessary to ensure any required task is fulfilled. Research into potential clients looking at different characteristics of firms to identify marketing opportunities and contribute to business development interaction.

Supported and developed the planning framework for Life operations, co-ordinating the review and approval process and ensuring that assumptions and key messages are consistent across financial and operational plans.Worked with HR to ensure recruitment requirements are managed in line with business requirements. To include tracking recruitment activity against plan and ensuring that delays or additional recruitment activity are flagged in advance. I led this project and produced a 5 year attrition plan from my findings.Manage projects across the operational areas, to include HR-led initiatives, information security initiatives, and our response to audit, regulatory and policy requirements.Worked with HR and IT to ensure that the impact of initiatives on Life operations is understood, that Life business requirements feed into programme design and that delivery timescales are planned in line with operational capacity.Deliver market and industry research, analysis and recommendations to support development of the operations strategy, organisational design and customer and employee propositions.Managed my own workload, attended executive meetings, prepared literature and sourced resources for the external / internal events.

B2B liaison with sponsors and financial advising firms wanting to advertise on the website. Built case reports for sponsor groups depicting product status in the market and analysis of client data.B2C liaison to generate sales for events and gain referral fees for supplying customers to IFA’s.EA role to Director, managing his e-mail, diary, meeting arrangements, travel (UK and EU). Office management to keep BAU, manage junior staff and stock levels within the office.Running and updating the 2 company websites with databases and advertisements, using basic HTML and releasing daily news bulletins.Event management – control of the budget, leading the sales of tickets and arranging of contractors/ time and travel for the event. Biggest achievement a 25 stop tour of “Shining a light on retirement Seminars” aimed at IFA’s across the UK and Ireland.I created processes for contract issuing for temporary staff and all HR/ Payroll queries. Interviewed and hired staff when needed.Built up a network of contacts in the financial marketing sector to get articles relating to the business, this gave the company free advertising. I also took on a reporting monthly data column for Money marketing to ensure a free advertising strip in their retirement section every month.Produced research documentation and proof read learning material for short training sessions aimed at independent financial advisers. Arranged these sessions and sold tickets to attendees.Gained a government grant for myself to pay for myself to go full time in the company. Progressing through the firm from an Executive Assistant gave me a thorough understanding of the business and in particular the pension related products and consulting services, whilst also giving me a transferable understanding of business and the financial sector. Implemented a CRM (SalesForce) into the company.

• 1st line support to over 600 staff and 6000 students face to face and via the phone. • Focused on customer service, engaging daily with clients from the ages of 17 to 70+ from diverse backgrounds. • Built up skills which enabled me to deal with difficult and dissatisfied customers in a professional and sensitive manner. • Knowledge and application of MS Office, Windows, in house software and common software such as Vivantio. Experience with hardware support. • Working independently and as part of a larger support network. I also created training programmes for work experience staff and helped selection within interviews.• Prioritised issues and measured the impact on the organisation. Managed expectations of all stakeholders throughout the incidents.

• 1st line support for new enrolment to over 6000 students. • Working in a team of 3, to make sure the first ever complete online enrolment at the University ran as smoothly as possible. • Identifying future problems and develop solutions to implement over a programme of improvements. I created guides for the enrolment process and directed calls in a call centre to the correct departments, whilst also dealing with student’s problems directly through the use of databases and CRM systems.

• Data entry tasks and logging meetings.• Directly involved with Living Links projects and Wessex sound and Archive projects. Assisting in organisation and production of material being composed for archiving.• Ran projects focused on bringing communities together and recording important pieces of history in different ways to preserve their relevance to the future. I dealt with many different people from different religious and cultural groups to seek knowledge on their lives to put in the Hampshire archives. • Worked in a team to organise and run a community event aimed at local children for a week in the summer holidays.