Michelle Sitler Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

• Lead a team of 7 individuals that supported the business use of multiple IT applications across the organization. QA/QC’d the applications ensuring reliability never interfered with businesses daily workloads.• Lead the governance committee that was responsible for evaluating and prioritizing projects both in IT and non-IT. This was a high value add to the business providing alignment to the tight spending guidelines the business demanded. • Supported and promoted a newly transformed… Show more • Lead a team of 7 individuals that supported the business use of multiple IT applications across the organization. QA/QC’d the applications ensuring reliability never interfered with businesses daily workloads.• Lead the governance committee that was responsible for evaluating and prioritizing projects both in IT and non-IT. This was a high value add to the business providing alignment to the tight spending guidelines the business demanded. • Supported and promoted a newly transformed team and ensured team members were adhering to the newly implemented processes and procedures.• Proven change leader. Able to increase engagement of all levels through coaching, mediation and guidance. • Amplified team engagement through individual direction and opportunity through planning, organizing and managing simultaneous priorities. Show less

Calgary, Canada Area

• Lead a strong team while providing customized coaching and mentorship to achieve top performance from everyone. • Recognized the value of my staff’s career development and provided opportunities for them to thrive. • Developed custom key performance indicators (KPI) to align with business goals, managing them in a timely manner and accurately reported quarterly.• Accountable for the group’s annual budget, this entailed detailed creation and maintenance that meet business needs.… Show more • Lead a strong team while providing customized coaching and mentorship to achieve top performance from everyone. • Recognized the value of my staff’s career development and provided opportunities for them to thrive. • Developed custom key performance indicators (KPI) to align with business goals, managing them in a timely manner and accurately reported quarterly.• Accountable for the group’s annual budget, this entailed detailed creation and maintenance that meet business needs. • Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, and distinguished user requests from the underlying true needs. Uncovered areas of risk and implemented positive programs.• Captured “lessons Learned” and streamlined the internal improvement process when possible. • Presented technical data/information to internal/external partners using a variety of communication methods (verbal, presentation style, written).• Unique ability to quickly uncover problems and present viable solutions to fix and improve current state; both workflow wise and by increased profits.• Participated in the development and implementation design work of a $2 million group transformation over 2.5 years!• Innovatively developed and implemented new processes, procedures and recommendations for business improvement through inventive thinking that as well received and implemented. • Consistently exceeded my own annual priorities and goals. Show less

Calgary, Canada Area

• Lead a team that provided information, reporting and systems support for our Field Surveillance and Operations Branch as well as other internal and external customers.• My team provided data and information, trending analysis, process analysis, spatial data analysis and custom program development.• Documented business processes and analyzed procedures to see that they would meet changing business needs.• High-energy Business Analyst effective at developing and implementing… Show more • Lead a team that provided information, reporting and systems support for our Field Surveillance and Operations Branch as well as other internal and external customers.• My team provided data and information, trending analysis, process analysis, spatial data analysis and custom program development.• Documented business processes and analyzed procedures to see that they would meet changing business needs.• High-energy Business Analyst effective at developing and implementing operational processes and systems. Quickly grasps business priorities to identify optimal personnel and IT solutions.• Successfully managed the group budget and operational plan.• Consistently exceeded annual priorities and goals.• Provided team members direction, performance planning, and owned the performance management of my staff’s career development.• Highly organized, effective leader and communicator. Responsible for a variety of detailed reporting for both our internal group and the organization; monthly, quarterly and annually. • Customer service played a key role for myself leading this team; my role and my team’s role was based on serving and exceeding our customer’s needs. Show less

Calgary, Canada Area

• Documented business processes and analyzed procedures to see that they would meet changing business needs within the Liability Management Group.• Through easy understanding of both technical and client requirements, was hand-picked to be the liaison between internal customers and IT groups. My insight dramatically reduced clients concerns while providing the important details for the business to act upon. Represented the Operations, Environment and Corporate Compliance Groups within the… Show more • Documented business processes and analyzed procedures to see that they would meet changing business needs within the Liability Management Group.• Through easy understanding of both technical and client requirements, was hand-picked to be the liaison between internal customers and IT groups. My insight dramatically reduced clients concerns while providing the important details for the business to act upon. Represented the Operations, Environment and Corporate Compliance Groups within the ERCB as the Branch System Liaison – responsible for tracking issues, requirements gathering, testing and releasing into production and was responsible for identifying opportunities for improving system and process efficiency. • Liaised and communicated with industry to help them understand the ERCB’s licensing requirements and Directives. Conduct effective meetings with industry and internal staff as required.• Worked with licensees to ensure compliance with Directives 001, 006 and 024 requirements. Detailed reporting involved. • Analyze and review technical issues currently involved in liability management programs. Counseled and guided the Liability Management staff to better understand the business requirements to better serve our client base. • Tenaciously ran complex SQL queries against the ERCB’s production database for analysis and reporting.• Very good understanding of the complex ERCB’s Directives 001, 006, 011, 013, 019, 020, 024 and 056. Show less

Calgary, Canada Area

• Analyzed and evaluated all Settlement System Code Market Participant transactions daily to ensure integrity and compliance requirements were being met.• Liaised with industry whenever required. Educated Market Participants on the Settlement System Code rules and followed up with non-compliance letters whenever a violation occurred.• Swiftly assessed as being the one to assist staff by running queries on the production database for analysis and reporting due to my quick understanding… Show more • Analyzed and evaluated all Settlement System Code Market Participant transactions daily to ensure integrity and compliance requirements were being met.• Liaised with industry whenever required. Educated Market Participants on the Settlement System Code rules and followed up with non-compliance letters whenever a violation occurred.• Swiftly assessed as being the one to assist staff by running queries on the production database for analysis and reporting due to my quick understanding of the data and business requirements. • Responsible for testing, end to end on all system upgrades. If this was not done well, it would cause hardship for the employer and the market participants.• While known as the technical gal, I was also the natural leader, therefore was chosen as Team Building and Activities Coordinator. Show less

Calgary, Canada Area

• Accurately managed and operated a load settlement system to ensure electricity loads were being calculated accurately and distributed to the appropriate Retailer. This was a critical business activity; ensuring proper dissemination of electrical loads to the appropriate client. Mistakes were not acceptable. • Independently ran queries to extract data for analysis and reporting that was important information for many leaders and team mates. • Liaised with Retailers and both internal… Show more • Accurately managed and operated a load settlement system to ensure electricity loads were being calculated accurately and distributed to the appropriate Retailer. This was a critical business activity; ensuring proper dissemination of electrical loads to the appropriate client. Mistakes were not acceptable. • Independently ran queries to extract data for analysis and reporting that was important information for many leaders and team mates. • Liaised with Retailers and both internal and external groups.• Quickly identified as the go to Analyst. Strong contributor for solution development. Show less

Calgary, Canada Area

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Handled customer inquiries, for both billing and deregulated products ENMAX offered including contracts - note, this at times was very new information that I administered with a fresh, can do attitude that earned me a reputation I am proud of. • Implemented ideas and strategies to better address the unique calls that came in. • Easily analyzed technical… Show more • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Handled customer inquiries, for both billing and deregulated products ENMAX offered including contracts - note, this at times was very new information that I administered with a fresh, can do attitude that earned me a reputation I am proud of. • Implemented ideas and strategies to better address the unique calls that came in. • Easily analyzed technical data, empowered to adjust bills, reported all activities to the leadership team. • Told I was “the natural pick” due to my unique technical and leadership qualities to Manage and Lead the “Data Clean Up Project”. This included bridging many members of the team to understand the “why” we were doing what we do and initiated many successful Team Building Activities. Show less