Michelle Lentz Email & Phone Number

Seattle, Wa, Us

innovate + elevate strategies is an AI consultancy that empowers organizations to effectively integrate artificial intelligence into their processes. We specialize in developing tailored AI strategies, governance frameworks, and change management solutions to foster an AI-first culture. Our core offerings include: • AI Strategy Development: Crafting customized AI initiatives aligned with organizational goals. • Governance Frameworks: Establishing robust structures for effective AI implementation. • Change Management: Helping organizations navigate the cultural shifts needed for AI adoption. • Prompt Design: Innovating effective prompts for AI applications. • Introductory AI Training: Delivering workshops to build foundational AI skills. • AI Skills Workshops: Cultivating advanced skills in applying AI for strategic management.In addition, we offer career and executive coaching services, providing personalized guidance for career transitions, leadership development, and professional growth. Our coaching is designed to empower individuals with actionable strategies, enhance decision-making skills, and achieve career aspirations.

American Fork, Ut, Us

Through a combination of strategic planning, targeted training, and innovative AI integration, I help clients transform their businesses, unlock the full potential of their workforce, and achieve sustainable growth in an increasingly digital landscape. As a Senior AI & Learning Strategist, I work closely with clients to identify and address their unique challenges, focusing on two key areas: AI integration and learning strategy development.AI Integration:• Educate clients on the potential benefits of AI integration, helping to demystify the technology and alleviate common fears• Identify areas across the business where AI can streamline processes, enhance efficiency, and eliminate pain points• Provide expertise in beginning and advanced prompt writing to enable clients to effectively communicate with AI systems• Guide the integration of AI into HR and L&D operations, ensuring seamless adoption and maximizing the technology's potential• Stay up-to-date with the latest AI advancements and best practices to provide clients with informed recommendations and strategiesLearning Strategy:• Collaborate with clients to uncover pain points and growth opportunities within their organizations• Develop customized learning strategies that align with clients' business objectives and address their specific needs• Design and implement effective training programs to upskill employees and drive business success• Continuously evaluate and optimize learning initiatives to ensure maximum impact and ROI

Atlanta, Ga, Us

Managed HR training for internal global Human Resources Operations call centers while championing change management and transition to new software platforms. Filled in as HRBP during talent planning. Extensive use of Cornerstone OnDemand and Workday for Talent and HR planning and reporting.• Collaborated with Senior Leadership to produce measurable People Development and Culture initiatives, including leadership behavior, recognition programs, and transparency that boosted retention and employee satisfaction (LTR).• Led People & Culture (Employee Engagement) team in use of Pulse surveys and reviews that cultivated behavioral change and provided strategic engagement insights.• Proactively provided career support coaching to supervisors and managers that supported authenticity and career paths.• Managed employee life cycle of global India team, from talent acquisition/recruiting through promotions.• Presented data, feedback, trends, critical thinking, and best practices to Senior Leadership to create buy-in for modernization of learning approach and performance support, resulting in more efficient on-the-job training for Salesforce and ServiceNow.• Worked with stakeholders to create training for HR processes, including accommodations and leave requests, religious accommodations, injury/auto and workman’s compensation, USPS and Airport Security, transfer requests, compensation bands, OSHA, and CDL licensing, use of Salesforce, and other HR operations.• Designed, planned, and hosted large-scale virtual and in-person events for Industrial Engineering vertical.

Austin, Texas, Us

Served 130K global employees as a senior member of the Learning and Organizational Development team within HR. Configured and oversaw human capital management (HCM) system processes, training strategy and execution, and talent and performance management processes. • Managed resource allocation, vendor management, and budgeting for HR training portfolio creating enterprise-wide HR learning strategy and solutions consisting of onboarding, HCM, and HR policy and compliance programs advocating for transparent talent development processes. • Promoted from Senior Instructional Designer to Senior HR Learning Manager during Oracle tenure.• Facilitated 360 Reviews and Talent Reviews for global teams.• Worked within Organizational Development to reframe talent, performance, and succession processes across global structures.• Encouraged behavioral change in talent management and growth mindset across the organization using PROSCI change management methodologies.• Created a self-paced workshop and learning journey to aid employees in taking ownership of their careers and cultivating a growth mindset and intellectual curiosity.• Managed large-scale projects and team that transformed HR Learning organization to be more deeply aligned to critical business needs and KPIs in a consultative model.• Modernized HR Learning by moving to a performance support system as a replacement for extended training.• Enabled implementation of Degreed and the use of personalized learning paths throughout Oracle.• Facilitated monthly virtual HR Learning sessions to introduce global Oracle employees to new innovations and tools and bi-weekly global onboarding sessions.

Austin, Texas, Us

Senior member of the Human Resources Learning Technology Team, within HR Information Services, supporting over 120,000 global employees at Oracle.• Led global new hire training via virtual live platform for 100-500 new hires on a bi-weekly basis.• Designed blended learning initiatives for global HR software rollouts, including on-demand training and virtual live sessions offered in a multi-course format for up to 80 participants. • Designed the new hire mobile app experience and provided user experience design guidance for internal web sites, and mobile app/web site for new hires.• Developed and maintained eLearning courses, including HR analytics, ethics, talent management, and new hire benefits orientation.Full-time, regular employee beginning 02/2013. On contract from 08/2012 - 02/2013.Position was virtual, although I was based in San Francisco, and most recently, Atlanta.

From 2003 - 2012, I worked as an independent consultant, specializing in training delivery and design, social media strategy, and technical writing and editing. Responsibilities in various roles included project management, design / delivery of training, needs assessments, ADDIE development cycle, Agile development principles, proposal and RFP writing, press release writing, management and contractor/vendor management.Work includes the following: • 7 Shadow: Designed and developed an online help system for an in-development Content Management System using Madcap Flare.• Saint-Gobain: Designed and developed technical elearning for a glass manufacturing system. Worked extensively with SMEs, including hands-on learning, to understand entire glass creation process. • Panstoria: Developed all software documentation including online help and associated user manuals geared towards the appropriate audience using RoboHelp and Madcap Flare. Served as project manager/product manager throughout the marketing and software development process. Managed a full team of vendors, including a tech writer, copywriters, and graphic designers. Covered all marketing including online (SEO, SEM, social), experiential (trade shows), and print campaigns, as well as public relations. o Trivantis: Delivered Basic and Intermediate level instructor-led training sessions on the Lectora product line. Worked within 508 compliance mandates for eLearning and training design. Worked with custom development clients to define scope and objective, as well as design eLearning. Clients included Roadway and the United States Air Force.

Campbell, Ca, Us

I held a cross-functional role in Strategic Operations that reached across Sales, Consultant Services, Marketing and internal needs within Clarity corporate operations. • Collaborated with the Sales team to advise clients on scope, needs, strategy, hours estimation and overall training needs. In my first full month, I advised a client portfolio that led to over $122,000 worth of sales. Clients included Google, JP Morgan Chase, Huawei, Intuit, Bio-Rad, Hunter-Douglas, Stripes/Circle K.• Collaborated with Business Development to help define skillsets for unique projects, including mobile development. • Defined technical writing and editing style guides for contractors. Edited all technical documents and proposals. • Developed and refined new hire sales training for incoming business development managers.

Oakland, California, Us

Designed and developed leadership training, including the Supervisor Leadership Program, the Manager Support program, Conducting Effective Meetings, and New Hire Orientation. Programs were blended, including both instructor-led and supplemental elearning. Leadership Development program encompassed a 6-month series, based on a comprehensive leadership framework and related competencies.

Worked as Director of Marketing and Documentation on retainer as an independent consultant. Developed overall marketing strategy for digital scrapbooking start-up, with a budget of less than $10,000 for 2 years.ONLINE: • Creation, maintenance of Facebook brand page, encouraging regular conversation. Engaged consumers educated others (creating videos, job aids) and evangelized our software. • Online campaigns used both Facebook ads and Google AdWords. Facebook campaigns effectively drove fan “likes,” experiencing growth of over 400 fans per month over a 3-month ad period.• Installation and maintenance of retail shop on Facebook brand page, integrated with Panstoria.com.• Managed web site design and continuous development. Panstoria.com experienced a new visitor increase of over 500% in a 3-month period. • Managed the design and development of an online retail shop. Retail shop launched with 50 products. • Social media outreach to industry-related and “mommy” bloggers, including multiple reviews and contests.TRADITIONAL:• Sourced and managed agency to develop all new branding and coordinating marketing materials and web site.• Launched coordinated print campaign in industry-standard magazine.• Managed artists to design product packaging. • Integrated QR codes into print campaign and packaging.EXPERIENTIAL:• Managed trade show booth design and construction.• Coordinated of all trade show experiences, including swag, appearances, and product demos.• Use of SMS throughout trade shows to drive traffic to the booth.MANAGEMENT:• Development of RFPs and coordination of responses.• Vendor management, including working with branding agency, technical writer, and artist recruitment.• Worked with legal team to develop several vendor and partner contracts.• Curation of potential partners and maintaining partner relationships. • Project management of web site, ecommerce, booth development, ad campaigns, technical documentation.

Covington, Kentucky, Us

Responsible for design and development of training at a food packaging manufacturing plant. • Designed instructor-led training and associated paper-based course materials, based on complex user manuals, for large packaging machinery.• Interfaced heavily with SMEs both on and off-site to better understand the machines. Guided SMEs through the review process during course development.• Designed and delivered a course to educate line workers on how to write technical documentation.

Oxford, Oh, Us

• Trained faculty and students on use of Blackboard’s learning management system. • Responsible for introducing faculty to new technology and moving their courses online.• Taught college-level courses on web design. o Served as a judge for the Miami University-sponsored annual TechChallenge event through 2006.

Deerfield Beach, Florida, Us

Trivantis [www.trivantis.com] was a small elearning software startup when I joined in 1999. (After many years as a leading elearning software company, Trivantis Lectora was purchased in 2021 by ELB.) As part of the small but growing team, I created the training department and all materials, as well as accompanying technical documentation. • Involved in development of the first 3 releases of Lectora (elearning development software) by conducting extensive testing and QA. • Designed extensive training programs, both virtual and instructor-led delivery.• Created online help and an extensive user guide for both the software tool and a learning management system. • Delivered instructor-led and web-based training to participants across multiple business sectors. • Managed team of trainers and administrative staff.• Applied organization and planning skills to help grow the company, creating an administrative department and a human resources department to aid in the expansion and running of day-to-day business functions.

Artificial Intelligence In Business

Bachelor Of Arts, English, Technical Writing Emphasis, Theatre

Speech/Theatre Arts

Management Information Systems