Michelle Smith Email & Phone Number

Kannapolis, North Carolina, United States

Kannapolis, North Carolina

This unique coordinator role was designed primarily to support the ongoing development of the NC Research Campus, the revitalization of the aged residential and commercial company owned properties, as well the planned future growth of new builds within already established residential communities. • Assist with bi-monthly schedules and reports for the commercial and residential divisions and assemble documents and subsidiary reports as requested by Corporate.• Maintain daily schedules and records for projects as well as Certificate of Liability Insurance, W-9 forms and similar.• Take lead role in proposal preparation, tracking, invoicing and payments for tenant improvements.• Assist with Contracts, Purchase Orders and Construction and Operation reports• Direct support to the Property Management Department with the scheduling of home maintenance and repair, assisting with Lease Execution, tenant walk through inspections at time of moving in and/or out, and collection of monies.• Conduct and report Punch-Walk inspections following residential up-fits by Contractors • Act as the Closing Coordinator for AAP, assisting Realtors and Real Estate Attorneys with document preparation for properties marketed and sold by Atlantic American Properties, Inc.

Matthews, Nc Store Support Center

Duties consist of carryover of 2 previous positions, in addition to following: Collaborated with software designer to create layout and format for new platform to be used for Punch Program. New web-based software (ProTrack / Quickbase) was successfully launched to all project team members in June 2016.• Trained and transitioned in-house and field project managers, owners / landlords and contractors in new process, resulting in reduced delays in project reporting and follow up, creating improved communication between parties and providing effective time management tool for project closeout.• Traveled to store construction sites, inspecting and completing project punch lists, following up with changes on process, policies and procedures.• Collaborated with associates, transitioning duties to Chesapeake, VA office staff.

Matthews, Nc Store Support Center

Scheduled punch-walk inspections for all new construction Build to Suit (BTS) and Fee Development Ground-Up projects by FD Project Managers or 3rd-party vendor based on location. (Average store count range is 400 to 500 stores per year). Tracked invoices, receivables and payables using Accruent program. Processed all inbound punch data for following retail spaces: Existing, Relocations, Expansions as well as communicating end-results. Provided direct administrative support to Director of Store Construction.• Operated as single point of contact in collection of updates from developers, general contractors, and landlords, reviewed ADA compliance and utilized plan review to analyze and determine status of open issues, reducing punch list counts on open reports by 12.69%.• Monitored and modified all project reports, maintaining database management and document control. Tracked project activities, providing team communication and reports to all parties on punch list compliance and non-compliance status.• Processed extensive data entry and reporting required in documenting and tracking status, progress and compliance, coordinating weekly communication cadences with construction project managers and developers, ensuring timely completion of open projects.• Increased industry knowledge and awareness of project management through year-long mentorship program, developing key skills for career advancement.• Traveled to store construction sites, conducting inspections and completing project punch lists, eliminating need for scheduling of 3rd-party vendor and issue payment.

Matthews, Nc Store Support Center

Coordinated administrative duties as required including filing, computer data entry, phone, fax, and FedEx. Trained to oversee Punch List Program and transitioned role from previous employee. Scheduled punch and initiated payment and prepared purchase orders. Processed all inbound electronic files, conducted follow-up on new ground up BTS and Fee project space. • Managed end of project tasks through project reviews and reports, ensuring Certificate of Occupancy and allowing store to open on-time.• Tracked invoices, payables and receivables for all vendor accounts associated with construction, communicating with accounting department and securing prompt payment.

Punta Gorda, Fl

Initial point of contact with visitors and callers to provide customer service. Scheduled installations, service appointments and general monthly maintenance. Operated office equipment such as fax machines, copiers, and phone systems. Utilized computers for spreadsheets, word processing, database management and other applications. Handled accounts payable and receivable via Quickbooks. Provided direct administrative support to business owners.• Placed equipment orders, received truck deliveries, filed electronic warranty and assisted with inventory control inspections, providing sufficient stock to handle all potential installs and repairs.• Created and maintained paper and electronic filing systems for records, correspondence, and other material resulting in more efficient data base for customer and / or property history.• Assisted business owners in working local trade shows, spot lighting vendor products and equipment, generating new customer leads and referrals.• Open, read, routed and / or distributed incoming mail and other materials, replying to routine letters.• Collected and dispersed funds from petty cash accounts, retaining records of all transactions.

Punta Gorda, Florida Area

• Monitored and authorized entrance and departure of employees, visitors and other persons to ensure safety of residents, guard against theft and maintain security of premises• Prepare daily reports of activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons or other occurrences• Directly contacted and worked together with Police/EMTs/Fire in emergency situations• Answered alarms and investigated disturbances• Circulated among visitors, patrons, and employees to preserve order and protect property. Patrolled residential and commercial premises to detect and/or prevent signs of intrusion and ensure security of doors, windows and gates • Answered gatehouse phone providing information during non-business hours or when switchboard was closed• Utilized policy enforcement by warning persons of rule infractions or violations. Detain and/or evicted violators from premises when warranted• Monitored and adjusted controls that regulate building systems, such as air conditioning, furnace, or boiler• Inspected and adjusted security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering

North Port, Fl

• Administrative support tasks such as proofreading, transcribing handwritten information, perform payroll functions, accounts payable and receivable, maintain balance sheets, or other documents• MLS (Multiple Listing Service) data entry, scheduled appointments, maintained and updated appointment calendars. • Processed and prepared memos, correspondence, travel vouchers, or other documents. Transmitted information to customers/clients using computer, mail, facsimile machine, or overnight services such as FedEx and/or UPS• Planned, administered and controlled budgets for contracts, equipment and supplies

Punta Gorda, Fl

• Assisted approximately 15 in house Real Estate Agents with transaction coordination• MLS data entry for residential and commercial properties being listed on the market• Scheduled and confirmed showing appointments for clients, customers, or Agents by use of switchboard• Order Home and Pest inspections as requested by Agents• Request Title and Closing Documents from Attorneys or Title Agents• Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and various other applications• Set up and maintained paper and electronic filing systems for records, correspondence, and other materials• Located and attached appropriate files to incoming correspondence which required replies• Learned to operate new office technologies as they were developed and implemented within the field of Real Estate

Real Estate - Sales Associate License

Education record

Activities and Societies: Active in NJROTC program Band Color Guard / Flag