Michelle Sosa, Pmp Email & Phone Number

Woodbridge, VA, US

Springfield, Virginia, United States

• Drive multiple concurrent projects to completion by applying iterative processes and SDLC for Association Management Software implementations.KEY ACCOMPLISHMENTS:
• Swiftly promoted to lead all new client project implementations.
• Consistently created realistic project schedules that properly defined scope and requirements. This directly resulted in attaining on-time delivery and a 0% re-work rate.
• Drafted and published updated instructional material aimed at tackling User Guide rewrites and missing information.
• Conducted multiple cloud-based implementations from start to finish, utilizing software development lifecycle (SDLC).
• Effectively increased new client implementations by two-fold, while also raising the base entry fee, driving profits. EXPERIENCE:

Fairfax, VA

• Lead projects for an Event Management company, from signed contract to delivery of online and onsite registration website and services, managing high-value and long-term client strategic goals.KEY ACCOMPLISHMENTS &.
• Recruited by key stakeholders to oversee their large-scale meeting registration of 30k+ attendees and subsequently awarded the responsibility of managing registration for all future meetings.
• Interviewed, hired, and trained temporary staff to provide pre and onsite registration services.
• Provided training to fully staffed customer service department to assist clients' customers by phone and email.
• Ensured stellar customer service was always delivered to clients' customers.
• Liaised with multiple departments, finance, customer service, IT, and housing to deliver integrated components for online registration systems.

Arlington, VA

• Liaison for a non-profit association for several member service programs to include a variety of award and certification selection and review committees.KEY ACCOMPLISHMENTS & EXPERIENCE:
• Managed all Certification Program logistics to include applications, renewals, organizing onsite reviewers, and results notification.
• Managed all Fellowship logistics to include applications, review, selection as well as housing and appointments on Capitol Hill.
• Managed all Award Program logistics to include Call for Nominations, review, and selection.
• Kept committees on schedule and on task to ensure milestone activities were completed on time for all member service programs.

Austin, Texas

• Administered both the (RVT) Registered Veterinary Technician program and the Certified Veterinary Assistant (CVA) program for a State not for profit association.KEY ACCOMPLISHMENTS & EXPERIENCE:
• Staff liaison to multiple exam and oversight committees.
• Conducted all logistical arrangements of exams including working with committees on venue, applicant, and question selection, coordinating onsite facilitators, scoring, and notification.
• Established the first Standard Operating Procedures (SOPs) for the RVT program
• Implemented processes and workflows resulting in improved response times and more efficient use of staff and leadership involvement.
• Participated in the creation of the CVA program workbook and exam requirements.