Drive multiple concurrent projects to completion by applying iterative processes and SDLC for Association Management Software implementations.KEY ACCOMPLISHMENTS:• Swiftly promoted to lead all new client project implementations.• Consistently created realistic project schedules that properly defined scope and requirements. This directly resulted in attaining on-time delivery and a 0% re-work rate.• Drafted and published updated instructional material aimed at tackling User Guide rewrites and missing information.• Conducted multiple cloud-based implementations from start to finish, utilizing software development lifecycle (SDLC).• Effectively increased new client implementations by two-fold, while also raising the base entry fee, driving profits. EXPERIENCE:• Agile hybrid lifecycle delivery• Lead cross-functional teams• Lead client-facing meetings• Perform discovery and needs analysis• Compose project documentation• Stakeholder Identification to include RACI identification• Communications plans• Risk analysis and mitigation• Resource identification and management• Project scheduling• Data analysis and mapping• Create user acceptance test cases• Facilitating web service and API integrations with third-party vendors• Onboard new client staff and compose training content• Facilitate delivery of CMS skin and branded CSS• CMS training• Oversight to remove project team obstacles• Weekly CEO project status review meetings• Subject Matter Expert (SME) Presenter at User Group Conferences

Lead projects for an Event Management company, from signed contract to delivery of online and onsite registration website and services, managing high-value and long-term client strategic goals.KEY ACCOMPLISHMENTS & EXPERIENCE• Recruited by key stakeholders to oversee their large-scale meeting registration of 30k+ attendees and subsequently awarded the responsibility of managing registration for all future meetings. • Interviewed, hired, and trained temporary staff to provide pre and onsite registration services.• Provided training to fully staffed customer service department to assist clients' customers by phone and email.• Ensured stellar customer service was always delivered to clients' customers.• Liaised with multiple departments, finance, customer service, IT, and housing to deliver integrated components for online registration systems.• Engaged with senior staff reviewing the operational aspects and business rules of the online registration system and services, both pre and post-show wrap-up.

Liaison for a non-profit association for several member service programs to include a variety of award and certification selection and review committees.KEY ACCOMPLISHMENTS & EXPERIENCE:• Managed all Certification Program logistics to include applications, renewals, organizing onsite reviewers, and results notification.• Managed all Fellowship logistics to include applications, review, selection as well as housing and appointments on Capitol Hill.• Managed all Award Program logistics to include Call for Nominations, review, and selection.• Kept committees on schedule and on task to ensure milestone activities were completed on time for all member service programs.

Administered both the (RVT) Registered Veterinary Technician program and the Certified Veterinary Assistant (CVA) program for a State not for profit association.KEY ACCOMPLISHMENTS & EXPERIENCE:• Staff liaison to multiple exam and oversight committees. • Conducted all logistical arrangements of exams including working with committees on venue, applicant, and question selection, coordinating onsite facilitators, scoring, and notification.• Established the first Standard Operating Procedures (SOPs) for the RVT program• Implemented processes and workflows resulting in improved response times and more efficient use of staff and leadership involvement.• Participated in the creation of the CVA program workbook and exam requirements.