Michelle Souvenir, Mba, Shrm-Scp Email & Phone Number

Mooresville, North Carolina, United States

• Design and implement a variety of human resource plans, programs, and processes to meet the organizational strategic objectives and performance needs.• Primary responsibilities include but are not limited to: building a high-performance organization, building organization capabilities, talent acquisition and retention processes, compensation and benefit administration, legal compliance, staff development and training, succession planning, general communications and assisting and supporting others in the achievement of organizational and/or department's goals.• Play a key indirect leadership role influencing managers, employees and business success.• Design and facilitate various initiatives to build a high-performing organization aligned with the strategic leadership agenda.• Serve as a consultant for leaders on performance & development practices, and overall organizational analysis.• Ensure the company's compliance with employment laws and regulations, minimizing the company's exposure to adverse outcomes of complaints, litigation, audits and inspections.• Implement HRIS platform that supports 360 integration for onboarding, 401k, benefits, and payroll.• Work with immigration counsel to attain and manage H1b visa• Create employee resources groups to foster a diverse and inclusive workplace

Charlotte, North Carolina

• Contribute to the business strategy by helping diagnose, prioritize, and build organizational capabilities.• Understand employee engagement levels within teams and anticipate their needs and concerns; partner with business teams to build programs that help increase employee engagement.• Develop, implement, and review HR policies, programs and procedures, as needed; to include maintenance of the company Personnel Policy Manual.• Manage (in conjunction with Department Managers) the talent acquisition/employment processes to ensure sourcing, recruitment, and retention of competent employees at all levels of the organization, minimizing turnover and absenteeism.• Coordinate and make recommendations concerning the administration of compensation (PayScale), benefit plans and payroll.• Identify the need, conduct and coordinate training and management development.• Foster a workplace environment consistent with the values and mission outlined by company's mission, vision, and values statements.• Manage and drive the management of performance reviews (Performance Culture), job evaluations and job descriptions.• Coordinate employee relations-team building functions.

Tampa/St. Petersburg, Florida Area

Manage day-to-day operations of the Firm by developing and implementing HR strategy, vision and goals that align with and support the firm’s strategy and goals. • Talent Acquisition: Analyze staffing levels and projections, to forecast workforce needs. Implemented a 360 interview process that enabled the organization to attract and retain top talent. • Employment Engagement & Retention: Reduced the organization’s turnover rate by more than 25% within one year. • Reductions in turnover led to an 18% increase in company revenue.• Implemented an incentive program based on a team structure.• Learning & Development: Implemented an onboarding process that included a mentorship program, on-the-job training and employee evaluation and feedback during the first 60 days.• Developed and implemented a centralized knowledge-based database used for sharing and retention of key knowledge throughout the organization. • Total Rewards: Determined appropriate total reward levels to meet organizational needs through job evaluation; benchmarking against other organizations; and analyzing labor market data.• Organizational Effectiveness & Development: Established measurable goals and objectives to create a culture of accountability and professional growth. • Workforce Management: Collaborate with CEO to create a partnership track for incoming associates and succession planning. • Business Continuity: In partnership with outsourced IT Firm, developed a business continuity plan that included but was not limited to:*Disaster recovery*Offsite storage with access for essential personnel • Client/Vendor Relationship Management: Represented the firm at insurance seminars, traveled with Attorney team to meet local and international clients and negotiated vendor contracts.• Budgeting and Forecasting: Created monthly and yearly position budget reports for management.

Master Of Business Administration (M.B.A.)

Executive M.B.A.

Bachelor’S Degree, Clinical Psychology