Michelle Robison Email & Phone Number

• Completed migration from Microsoft 365 to Google Workspace, overseeing data transition, staff retraining, and systems integration.
• Implemented new safety app for community health workers, driving alignment of vendors, stakeholders, and staff.
• Deployed single sign-on for applications to improve security and efficiency of operations.
• Improved confidence in IT support from 53% to 87% in 3 months by creating communication channels and help desk documentation.

• Created org structure, job descriptions and functions; fostered innovation and creativity across staff; enhancing client satisfaction to 100%.
• Increased gross profit 38% within initial year through process automation, optimization of customer support procedures, renegotiation of outdated contracts, introduction of new services, and augmentation of inside sales.
• Led company through acquisition from Blue Alliance IT and subsequent merger into Skynet Innovations.

• Turned around failed implementation, providing guidance to CIO and ensuring timely project completion and adherence to budget.

Boca Raton, Florida, US

• Reduced implementation timeline by 50% through standardization of training, templates, and workflows; introduced signoffs to increase practices’ accountability and revenue for practices paying invoices.
• Spearheaded customer support for new and legacy technologies, prioritizing case management and collaborating with product teams for enhancements and bug fixes.

Atlanta, Georgia, US

• Established Quality Management system for Revenue Cycle Call Center, forming work groups to define quality measures, devised systematic process for call review, implemented reward/disciplinary process and structure.
• Reorganized quality and process improvement department to improve service levels across all areas of revenue cycle.
• Created survey/feedback process for revenue cycle staff to identify opportunities for improvement and prioritize projects based on impact, cost, and available resources.
• Improved on-time delivery through deployment of project management system.

• Handled portfolio of 20 customers concurrently, with varying priorities and objectives while generating highest revenue, 95% on-time delivery, and 100% budget compliance.

Chicago, IL, US

• Collaborated with clients to design and implement systems tailored to workflows, while preventing operational gaps.
• Offered continuous consulting, advice, and guidance throughout project lifecycle to mitigate risks and ensure timely success.
• Analyzed, resolved, and escalated team-encountered issues during implementation and testing.

• Crafted learning solutions for community hospitals and large healthcare systems, facilitating adoption of information systems, spearheading cross-functional project teams to meet aggressive deadlines and establish.
• Introduced new project management software to streamline workflow analysis, project plan design, and go-live planning.

Nashville, TN, US

Denver, CO, US

Nashville, TN, US

Tampa, FL, US

Mba And Ms, Health Administration And Finance

Bba, Finance