Michelle Stewart Email and Phone Number

• Owns internal operational systems that link together sales, marketing, and success functions. • Creates best-in-class workflows and processes within HubSpot, linking together marketing, sales, and customer success and support teams to ensure data integrity. • Enables measurement of sales/marketing/customer sucess productivity by ensuring that each tool available to them is optimized to reduce time away from core activities. • Evaluates outside technologies to find ways to improve the effectiveness of the Revenue team. • Works with leadership on revenue forecasting and modeling. • Conducts audits to ensure processes and workflows are being followed and working as intended. • Performs analysis of market segmentation and be the primary owner of a master list of our addressable market for territory/segment distribution to the sales team. • On both a scheduled and ad hoc basis, runs relevant reports, put together dashboards, run market analysis, and otherwise support the Revenue team with strategic decision-making. • Helps with playbook creation, documentation, and governance. • Prepares reports linked to compensation models to ensure the team is held accountable to targets and paid accordingly.

Working closely with Sales, Success and Marketing to support and improve operations, enablement, analytics, systems, and automation across the growth team.CRM Management | RevOps | Automation | Process Development and Implementation | Sales Enablement | HubSpot Super User and Admin

Responsible for the Corporate Brand and raising brand awareness through updating the website as needed, promoting Digital Boundary Group on social media and through traditional media | Develops and maintain all standard sales and marketing communication materials for print and SM | Manage lead generation efforts through company webinars | Manage LinkedIn Ads Budget of $500 plus for advertising | Create content for the Company’s website | Advertise Digital Boundary Group’s training courses on social media | Maintain shared sales drive for client files, sales and marketing documents | Create procedural documents for the sales team and update as necessary | Prepare of draft RFP/RFQ/RFI and other customer response/proposal documents as required | Ensure compliance with privacy laws such as Canadian Anti-Spam legislation, PIPEDA and GDPR (as applicable) and educate the team on any additional requirements that have been implemented

Assisted Account Manager(s) and other Sales Coordinators in managing and maintaining all aspects of customer relationships and all points of contact | Developed a working relationship with Account Manager(s) and other Sales Coordinators | Responded to all customer service requests regarding pricing, delivery, specifications, order expediting, etc. | Received, processed and verified the accuracy of customer orders and releases | Assisted Account Manager(s) in writing special orders | Communicated and implemented all terms of sales and company policies regarding sale of goods (i.e. freight, minimum order, returns, etc.) | Coordinated with internal departments and external vendors to expedite delivery of customer orders, including regular order follow-up | Prepared estimates and presented pricing quotations | Entered all stock releases | Worked with Account Manager(s) to manage customer inventory on a weekly basis | Assisted with report preparation (as required by Customer) i.e. inventory reports | Kept all information systems up to date, accurate, and complete | Assisted with customer credit collection and management as required | Provided accurate and complete information as necessary

Coordinated all project assets, created dockets and oversaw the production process and quality control throughout the cycle of the job to final completion | Managed extensive contact with the sales team, customers and production staff | Coordinated production with both internal production team and external vendors | Performed internal and external production approvals as required | Executed online campaigns with Mail Chimp for company and clients | Completed various marketing & administration duties as required by management

Social Media Management of Facebook/Twitter/Pinterest/Instagram | Content Curation for Social Media Platforms | Blog Writing |

Made comprehensive communication plans | Created content for local and online media channels| Assessed communication gaps in the company | Solicited media for SUJ and startups | Managed the creation of the company's website | Event Planning | Office Administration | Managed and populated social media pages and profiles | Provided monthly reports with data from Google Analytics | Photographed internal events | Developed brochures, flyers and other print media with Adobe Photoshop

Animated 2D Puppets for overseas clients | Rigged characters with Toon Boom Software | Rendered completed scenes | Produced,directed, animated and edited a series called 'Tuff Talk by Reggie T. Reggington (Second Overall in Kingstoon Animation Festival)