Michelle Strydom Email & Phone Number

Sunshine Coast, Qld, Au

Sunshine Coast, Qld, Au

Tauranga, Bay Of Plenty, New Zealand

• Effectively assessing customer concerns through active listening and ensuring a comprehensive understanding of their specific circumstances• Assisting customers with software support via phone calls and utilizing screen-sharing tools when necessary to aid them in the initial setup process remotely.• Handle various customer inquiries by clarifying bills, processing payments, relocating services, reporting faults, and troubleshooting internet issues through a systematic elimination process.• Ensuring that post-call, customers can effectively navigate the app/software and understand its features and effectively use its functionalities.• Collaborate closely with essential internal departments to promptly resolve issues or queries, while maintaining focus on the desired outcome• Identifying opportunities for cross-selling and upselling additional products and services to existing clients• Continuous product training to facilitate the handling of queries across multiple platforms and skillsets • Achievement: Recorded calls I handled are currently being used for training new agents and existing agents to improve their call-handling abilities

Tauranga, Bay Of Plenty, New Zealand

• Create and deliver engaging content for digital marketing and social media channels• Provide end-to-end graphic design services for B2B and B2C including a wide range of digital and print marketing material like brochures, product manuals, packaging, signage, print advertising, digital advertising and EDMS using the Adobe Creative Suite: (Illustrator, InDesign, Photoshop, Bridge and Lightroom)• Video editing in Premiere Pro with the ability to produce high-quality content for multiple platforms as required• Interpret briefs to develop clear designs which support business objectives• Collaborating across business functions to ensure a consistent brand experience on multiple platforms• Establishing and nurturing professional relationships with internal stakeholders and external suppliers worldwide, including the USA, UK, Australia, and the Philippines• Produce and edit case study videos for B2B and B2C digital marketing channels• Keeping the e-commerce website up-to-date and well-maintained

Tauranga, Bay Of Plenty, New Zealand

• Assist the marketing lead to implement multiple seasonal marketing strategies on a retail level and ensure that it is aligned with category and brand strategies of the business• Ensure seasonal product campaigns are launched successfully and on-time across retail, digital and social channels, in line with marketing plans• Design & photography for web use throughout the year (catalogues, magazine advertising, billboards, social media, EDM’s & website content)• Producing finished artwork for in-store retail signage and requested digital marketing campaign collateral• Ensuring artwork is finished methodically and print-ready• Adhering to all corporate brand guidelines and existing standards when preparing artwork• Contribute ideas during strategic and conceptual brainstorming sessions• Prioritize workload and effectively coordinate multiple projects

South Africa

• Basic real estate photography skills• Advanced wedding photography experience• Professional photo editing/retouching utilizing the Adobe Creative Suite• Design concepts to final artwork finished as bespoke albums• Full business management• Financial accounts management• Social media and digital marketing for the brand

South Africa

• Skilled use of both artificial & natural light sources• Bespoke wedding album consultation• Wedding album layout design & continuous liaison with printers well in advance as each album required a different finish (outside material and custom embossing)• Wedding photography• Professional photo editing/retouching and deep-etching• Design concepts to final artwork finished as bespoke albums• Client & booking management• Financial accounts management• Social media management & digital marketing for the brand• Consultation with clients on the desired bespoke wedding album design options based on their budget and needs

Pretoria Area, South Africa

• Securing new insurance policies, outbound & inbound.• Sales for personal insurance• Dealing with various clients of various employment levels & titles• Telephonic and face-to-face client liaison• Extensive negotiation• Daily activities on various software including Microsoft Word (Advanced), Microsoft Excel, Microsoft Outlook and Summit (internal software)• Excellent listening skills with great attention to detail• An active member of the team to achieve personal and departmental team targets and deadlines.

Diploma, Graphic Design

Photography

Diploma, Digital Marketing

National Senior Certificate